Ebsta Inbox Reviews & Product Details

My team and I find email tracking the most important tool in our toolbox! Knowing when a client or prospect has opened an email is amazing but knowing how many times they opened an email is even better. This enables us to strategically do our follow-up. Review collected by and hosted on G2.com.

I can't think of anything I dislike about this product!! Review collected by and hosted on G2.com.

I pay good money for this app because I want to have all my correspondence with sponsors of our students in their records in Salesforce. I can just click right there in the letter I am writing and not have to write a letter from within Salesforce. I don't have to even open salesforce. Their tech support is great too. I have my own assigned person to be my tech if needed. Review collected by and hosted on G2.com.

Sometimes the icon to send a letter out of Google Mail disappears, but now I know what to do to restore it. Tech support showed me what to do. Review collected by and hosted on G2.com.

It’s very simple to connect with Gmail and add emails to salesforce. Adding contacts to salesforce from a new email and very simple and easy.

The addition of templates made life much easier with the option to "plug and play" rather than find an email and copy and paste it. Review collected by and hosted on G2.com.

That it doesn’t automatically connect the email to the contact and sometimes there are glitches where you must go to your sent and re-add the email.

While it was a bit glitchy at times, it is nothing that really took you out of your workflow.

Worth noting that my use of this was related to Gmail. Review collected by and hosted on G2.com.

We are a SaaS business that operates in the data analytics for recruitment space. Therefore, it's really important that we have a good data culture internally to ensure that we practice what we preach. Ebsta's email tracking allows us to seamlessly track all of our email communications into Salesforce against the specific activity type which allows us to analyse our own activity. It's easy to use and has become an essential part of our process in the Customer Success team. Review collected by and hosted on G2.com.

Adding contacts into Salesforce from an email is sometimes a bit hit and miss in terms of parsing in the right data or picking up who it is you are trying to add Review collected by and hosted on G2.com.

Very simple to use. Import from SFDC or CSV. Our SFDC is pretty messy and I do a lot of tradeshows so it was great having the option to do both. Review collected by and hosted on G2.com.

UX could still use a bit of an update when you're creating the sequences and it would be cool to also have a LinkedIn step in the sequence. Other than that, no real negatives. Review collected by and hosted on G2.com.

The basic ability to add received and sent emails directly to salesforce is super helpful. It's also pretty easy to search and find contacts within salesforce if its not immediately recognized. Review collected by and hosted on G2.com.

Occasionally ebsta will crash and I'm not able to add emails to it. It usually solves itself within a few minutes. Closing a few additional gmail tabs usually helps. Review collected by and hosted on G2.com.

What I love most about Ebsta is it's ease-of-access and quick accessibility within my browser. No need to pop open a new window, open Salesforce and input information in a convoluted way. Ebsta is simple and effective in helping me document lead communications, especially adding new leads and updating them on a daily and weekly basis. I would highly recommend other sales professionals implementing Ebsta into all of their outbound sales processes. Review collected by and hosted on G2.com.

I wish that Ebsta would pull contact info from LinkedIn and DefinitiveHC platforms. One of the main problems is inability for Ebsta to legally screengrab contact information due to the way information is presented on LinkedIn and DefinitiveHC for example. Review collected by and hosted on G2.com.

The tutorials and user interface make Ebsta an easy program to get familiar with and put into use. Once up and running, it offers an array of tools that make creating campaigns and scheduling, tracking, and logging emails a breeze. It fluidly speaks to multiple systems (ie gmail and CRM) and aids in facilitating a more streamlined and automated sales process. Review collected by and hosted on G2.com.

I dislike how the review process won't le Review collected by and hosted on G2.com.

I have been using Ebsta to help manage my sale process for two years and rely on it tremendously. It eliminates the needs to sort my gmail Inbox and all but eliminates my need to rely on my memory. The recent upgrade to Cadences has greatly enhanced my ability to handle a large pipeline in a multiple touch, 9 month sales cycle. Our sales success is greatly enhanced by Ebsta! Review collected by and hosted on G2.com.

An easier ability to see all current members of a Cadence would be helpful Review collected by and hosted on G2.com.

The Sales reps prefer to work directly from their Gmail and generally don't like to have SF open. Ebsta has a good info-bar that sits neatly at the top of our your Gmail to sync vital sales info directly in your Gmail view. Review collected by and hosted on G2.com.

When the lead or contact doesn't already in SF and needs to be created manually. Review collected by and hosted on G2.com.