Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with Atrium hasn’t been positive. Reviews like this are hard to read, but they’re also incredibly valuable because they give us insight into where we need to improve.
First, we completely understand how frustrating it must have been to receive an insight that didn’t align with your role or responsibilities. Atrium’s automated sales coaching is built to provide statistically driven insights based on Salesforce data. If there’s a discrepancy in the insights, it’s often worth double-checking how data is mapped in Atrium or the underlying data hygiene in Salesforce. We’ve seen that this can sometimes be a struggle for many teams, and we’d be happy to support your RevOps or sales leadership team to troubleshoot and get things working properly.
Also, the goals - i.e. your prospecting goal - in Atrium are chosen in one of two ways, 1. your leadership team directly tell us what they want monitored from a KPI perspective or, 2. we deploy the standard Atrium KPI playbook if your leadership team wants to start with the basics - in both of these scenarios AE prospecting activity is a fairly common KPI.
You’re not wrong that Atrium is only as effective as the data that powers it. However, when everything is dialed in, our customers report that the insights help their managers coach more effectively and hold reps accountable in a scalable, data-driven way. If you’re interested, contact our support team and they will walk you through how to review and validate data alignment: support@atriumhq.com.
We also want to acknowledge your broader feedback about the role of a manager. You’re absolutely correct that a great manager is an irreplaceable part of a team’s success. Atrium isn’t designed to replace human judgment; it’s a tool to complement it by surfacing areas that need attention, backed by data. Managers still bring the critical context, empathy, and tactical support that only they can provide.
Finally, one quick tip for you as an AE: While prospecting might not be part of your current role, we’ve heard from about 98% of our customer base that their AEs are increasingly being asked to contribute to pipeline generation. If that’s not part of your current responsibilities, it could be worth preparing for in case it becomes an expectation down the line!
We deeply appreciate your feedback and invite you to connect with us if there’s anything we can do to improve your experience or support your team. Your input is invaluable as we strive to deliver a better product for all our users.
Thank you again for taking the time to share your perspective.