It's cloud functionality and ease of setup with their bridge and CMVR devices. There is very minimal setup. It strives very hard to be plug and play Review collected by and hosted on G2.com.
I think they strive a bit too hard to be plug and play with minimal setup. This leaves integrators in a tough spot sometimes with their customers when we put equipment on their network and it doesn't work immediately because there is some configuration on their network that needs to be done. This configuration isn't readily available and you need to get with support to find it out. Even then their support shys away from helping when it comes to configuring a clients network. Review collected by and hosted on G2.com.
35 out of 36 Total Reviews for Eagle Eye Networks
Overall Review Sentiment for Eagle Eye Networks
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I probably like the app the best. In an industry plagued by terrible apps and customer experiences, Eagle Eye has hands down the best app experience I've seen. I also like the experience on the installer end, it is easy to use and set up and when you do need it, tech support has been great. Review collected by and hosted on G2.com.
Early on, their bridges seemed to have some quality control issues. They were always quick to RMA and get a replacement out but I did go through a few. It seems as though they have resolved this, though, as I have not had one go bad in some time. Review collected by and hosted on G2.com.
Products are plug-and-play, for the most part, and there service has been exceptional. Review collected by and hosted on G2.com.
Three years ago, when we started using their products, we had a few bridges that failed. That hasn't happened in a long time. Review collected by and hosted on G2.com.
It's an affordable product that typically works well. Even the CMVRs are much, much more cost-effective than a traditional turn-key NVR from other manufacturers. Review collected by and hosted on G2.com.
Generally we have had very good experiences with Eagle Eye, but in the past year or so we have repeatedly run into software/firmware issues, issues with switch modules inside of bridges/CMVRs (to the point where we do not sell those particular SKUs anymore), and inconsistent tech support experiences (sometimes we'll talk to 3 different techs on a support ticket and the 3rd one will have a quick and easy solution, raising the question of why were the first 2 not aware of said solution?)
The online training materials could use a proofread/update. Some of the questions, particularly relating to CMVR HDD capacity, were blatantly incorrect when compared to current EEN marketing materials. Review collected by and hosted on G2.com.
Constant innovation of existing technology. Eagle Eye is constantly looking for new approaches in an industry with a lot of complacencies. The ability to tell customers about upcoming and revolutionary technologies in the pipeline is a powerful selling tool. Review collected by and hosted on G2.com.
The lack of a non-subscription based model can be a difficult thing to overcome in the economy hotel sector. The ability for a simple plug and leave, CMVR could bring a new sector of customers to the table. Review collected by and hosted on G2.com.
The app is easy to use and the website to administer accounts is easy. I like that it quickly pulls a lower quality live stream and then after a few seconds pulls up the high quality view. It seems faster than other similar apps I've used from other manufacturers. Review collected by and hosted on G2.com.
Camera selection from Eagle Eye is a little subpar. But the software does support a wide range of cameras from other manufacturers. Also some customers have been confused about downloading and storing clips offline and the process to do so. EEN saves the clip in a queue for downloading but some customers have assumed that the clip is downloaded when they click the download button initially. The software does notify you when the clip is ready for download but some users have overlooked the notification. Review collected by and hosted on G2.com.
The features and ease of use. Even as a CMVR application are far superior to a traditional NVR suite. Review collected by and hosted on G2.com.
The service isn't for everyone. The price point is a limiting factor for a lot of people. Review collected by and hosted on G2.com.
The quick setup system and easy installation. Review collected by and hosted on G2.com.
That EEN does not have a full complete enterprise level direct camera to PoE system without a bridge or cmvr. Review collected by and hosted on G2.com.
I appreciate how easy it really is to set up any number of cameras to their systems. So many others have the most convoluted process to get set up, EEN takes that away. Each piece of hardware has the correct amount of instructions and very clear to understand. Review collected by and hosted on G2.com.
The online portal doesn't have quite as much customization as I like that a few competitors offer. When setting up a few analytics it was a little hard to do so and wasn't 100 percent confident when setting up. In the end they all worked properly though. Review collected by and hosted on G2.com.
