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Dynamics 365 Field Service Reviews & Product Details - Page 4

Dynamics 365 Field Service Overview

What is Dynamics 365 Field Service?

Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs.

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Dynamics 365 Field Service Details
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Product Description

Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs.


Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,047,075 Twitter followers
LinkedIn® Page
www.linkedin.com
238,990 employees on LinkedIn®
Ownership
MSFT
Phone
+1 (877) 276-2464
Total Revenue (USD mm)
$204,090
Description

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately

8,000 passionate employees worldwide.


KT
Overview Provided by:

Recent Dynamics 365 Field Service Reviews

JS
Jinkal S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Field Service"
Field Service is a powerful tool, and what stands out the most is its ability to optimize field operations through a combination of scheduling, res...
Verified User
I
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Best field service solution from Microsoft"
It's various features such as Scheduling, Time schedule list. The best about Dynamics 365 Field Service is that it's ability to integrate with othe...
SM
Sukumar M.Small-Business (50 or fewer emp.)
4.5 out of 5
"CRM Developer with Dynamics 365 Field Service"
#Integration with Powerfull dataverse Environment from Microsoft Cloud, which provides proper compliance #Active SLAs and historical data. #Work ...

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

Average Discount

16%

Perceived Cost

$$$$$
View More Pricing Information

Dynamics 365 Field Service Media

Answer a few questions to help the Dynamics 365 Field Service community
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Video Reviews

153 Dynamics 365 Field Service Reviews

3.9 out of 5
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153 Dynamics 365 Field Service Reviews
3.9 out of 5
153 Dynamics 365 Field Service Reviews
3.9 out of 5

Dynamics 365 Field Service Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
SQ
Data Science/Machine Learning Content Writer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

I liked that it was easy to use, and easy access to cloud. The organization of this was thorough and easy for me to use. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I did not have any issues with this software during the time I used it. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

I would watch for the prices and the updated versions. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

The dynamics I used to track sales was fairly simple. Another benefit would be the shortcuts to create quotes and orders. Review collected by and hosted on G2.com.

Verified User in Design
UD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

which is a line of business resource planning products and customer relationship management applications Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

that as the CRM usually handle a payment scheme. Normally, the strategy is aimed at offering a free period and after that period, the transaction must be carried out Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

It is always accessible.

It is always accessible.

More organized sales. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

The helpful part about this product is that is very organize and easy to use. It can help with contracts and having everything organized Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I hate the fact that sometimes you have to wait a minute to get this app started. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

There isn't any problems. I enjoy using this over any other app Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

The most powerful impact with this tool is the time saving aspect. It allows you to avoid double entry and offers a collaborative platform for users. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The price is a little steep for smaller businesses but the benefits could outweigh that depending on how you utilize the tools. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

The integration with many different apps and tools makes analytics a breeze. The ability to auto fill lead information and lead scoring help to make communication easier but also saves time by scoring the leads. Review collected by and hosted on G2.com.

Verified User in Computer Networking
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

It lets me keep track of all my records in an organised manner.

Really proves to be an important tool. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

There are small bugs. It’s different operating systems that causes it to lag a little at times. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Almost all the data is stored in Microsoft. It’s really important to keep a record of all things. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
CA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

It is helpful because this is the plat form I have used for a long time. Very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Sometimes it is to user friendly where it makes it harder to find thing that are right in front of you. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

Use it and you will love it Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Excel spread sheets help me a ton with my job. They benefit me a lot more then I thought Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

I like the convenience of the program. It was easy to set up and came in handy quite often. Also it answered to our problems and simplified planning with clients. At our school, we meet regularly with teachers and this was very effective to plan within the school. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The only downside to this program was that it is slightly costy. After the first year of purchasing this product, I realized I had to set asside a better budget if I were to keep using it. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

Make sure to have a budget planned out if the program will be used and repurchased on a yearly bases. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Planning meetings with clients and fellow coworkers made easy. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

I like that the CRM program can be customized for individual businesses, and their needs, and the point-and-click ease of use. I appreciate the Outlook integration you can incorporate, as well. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Learning the program was a bit cumbersome at first, but once I got the hang of it, it's become invaluable. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

Once you take the time to learn the program, it becomes a great tool and can be highly customized depending on your business needs. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Dynamics 365 allows me, as an administrative worker, assist a sales team within my organization in retaining contacts, keeping up with prospects, and streamlining all communications, whether that be via emails that can be integrated from Outlook, or tracking sales numbers proficiently. There are so many great and easy ways to run reports on sales and salesperson activity through the program. Review collected by and hosted on G2.com.

GB
CEO & Executive Producer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

I like the ability to detect and diagnose a problem before customers become aware of any issues. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

We often receive tickets about bugs within the software, I have seen apps crash. The software use alot of memory and sometimes become unresponsive after being open for a long time. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

The layout is visually appealing to my eyes. For resource planning it is excellent. It accommodates well business processes and workflow to almost any process that you need to ass to the smallest team to the large and more complex ones. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

Helps me manage customer service tasks and teaches me how to stay on teavk Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The system has many apps inside that I will not be using.. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

It’s great for small businesses. Helps coordinate stay in contact and keep everything organised Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Helps me and co workers stay on track and connected together Review collected by and hosted on G2.com.