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Dynamics 365 Field Service Reviews & Product Details - Page 3

Dynamics 365 Field Service Overview

What is Dynamics 365 Field Service?

Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs.

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Dynamics 365 Field Service Details
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Product Description

Microsoft Dynamics 365 Field Service is the agile platform for Intelligent field service management enabling companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs.


Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,047,075 Twitter followers
LinkedIn® Page
www.linkedin.com
238,990 employees on LinkedIn®
Ownership
MSFT
Phone
+1 (877) 276-2464
Total Revenue (USD mm)
$204,090
Description

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately

8,000 passionate employees worldwide.


KT
Overview Provided by:

Recent Dynamics 365 Field Service Reviews

JS
Jinkal S.Small-Business (50 or fewer emp.)
4.5 out of 5
"Field Service"
Field Service is a powerful tool, and what stands out the most is its ability to optimize field operations through a combination of scheduling, res...
Verified User
I
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Best field service solution from Microsoft"
It's various features such as Scheduling, Time schedule list. The best about Dynamics 365 Field Service is that it's ability to integrate with othe...
SM
Sukumar M.Small-Business (50 or fewer emp.)
4.5 out of 5
"CRM Developer with Dynamics 365 Field Service"
#Integration with Powerfull dataverse Environment from Microsoft Cloud, which provides proper compliance #Active SLAs and historical data. #Work ...

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

Average Discount

16%

Perceived Cost

$$$$$
View More Pricing Information

Dynamics 365 Field Service Media

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Video Reviews

153 Dynamics 365 Field Service Reviews

3.9 out of 5
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153 Dynamics 365 Field Service Reviews
3.9 out of 5
153 Dynamics 365 Field Service Reviews
3.9 out of 5

Dynamics 365 Field Service Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
AP
Administrative Assistant to the Field Audit & Support Team
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

There are so many dynamics to this software, they've thought of almost anything you could need. It integrates into Outlook seamlessly. Multiple apps available for download. We use Planner for everything, which allows us to create a planner for each assignment and keep track of all of our data, next steps and files for that assignment in one place. We're all in on the same page without constantly having to ask each other where we're at on an assignment. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The interface can be tricky. Not necessarily easy to navigate. There are a few different hubs that can take you to different areas of the program, but you usually have to go through multiple pages first for some things, or back track, sometimes it can be a hunt. And it's buggy. Right not even though I've updated the names of some planners, the old names are still listed which puts the planners out of order when searching through all of them. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Communication. We can easily communicate with each other about the assignment without having to actually talk to each other and interrupt their workflow. Everything we need is right there in one place. Review collected by and hosted on G2.com.

KN
Doctor
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

It helps me accomplish a lot of takes that would be impossible to do with other software Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

It is not that easy to figure out. I have to spend a lot of time learning new things Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

Have videos that teach users on how to do various tasks Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

It helps to keep me on task and organized Review collected by and hosted on G2.com.

Verified User in Government Relations
AG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Dynamics 365 Field Service?

Microsoft Dynamics 365 for Field Service the ease of use seems to be the best part for me. the integration of software allowing you to exhibit data as well as logistics and locations Microsoft Dynamics 365 for Field Service can improve by creating walk thru tutorials that are free for new users and companies new employees familiarizing themselves with the program. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Microsoft Dynamics 365 for Field Service Microsoft Dynamics 365 for Field Service can improve by creating walk thru tutorials that are free for new users and companies new employees familiarizing themselves with the program. It can be a little easier for the user to export data from a document to the worksheet youre working on. at the same time there is not much that I dislike regarding this program. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

Microsoft Dynamics 365 for Field Service can improve by creating walk thru tutorials that are free for new users and companies new employees familiarizing themselves with the program. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Microsoft Dynamics 365 for Field Service provides us with the essential office programs for daily utilization Microsoft Dynamics 365 for Field Service gives us many benefits especially the ability to illustrate the data inputted as well as locations that are commonly used by my company. Review collected by and hosted on G2.com.

Verified User in Warehousing
IW
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

I like that is has fully integrated CRM and PSA that we would otherwise have to spend a lot of time and money integrating them ourselves.I also like that it integrates with Outlook and makes communication super easy. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

One of the issues we tend to have is immediately after an update where it becomes sluggish or crashes several times. The other challenge is that there is a huge learning curve to really understand Dynamics 365. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

I tend to manage this from the IT side but we set this up for our Sales managers to keep track of sales, goals, and customer service. Our team is spread across the western half of the US so the communication has been beneficial with Dynamics integrating with Outlook. Review collected by and hosted on G2.com.

KM
Sales Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Dynamics 365 Field Service?

The ability to share projects in a conference like platform. Everyone in the group was able to add comments/suggestions. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I did not run into any issues with this software. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Group project access Review collected by and hosted on G2.com.

MM
Logistics Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

Gives you the ability to efficiently communicate present time with colleagues regarding clients with all possible information on it. Virtually accessible from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

The layout. It might just be company exclusive, but I would like for the layout and better font resizing/rearranging of tools on screen Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

All customers’ needs addressed through CRM. Review collected by and hosted on G2.com.

PW
Customer Service Representative
Outsourcing/Offshoring
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

It is capable of handling and logging all inbound, outbound correspondence and call logs. You can import and export data fluently to any source required. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Unfortunately, it does not work so well with CITRIX so this can prove to be tricky. Everyone uses CITRIX these days and the CRM does tend to lag with it. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

Try it. I guarantee it will be worth the cost. For contact centre operations, it really does handle your needs. It is universal, fast, adaptable and is compatible with many other generic CRM solutions. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Productivity is improving tremendously. It can log all our correspondence, calls, faxes etc. You can scan data to it, import and export data to other business sources. It really is a one size fits all solution. Review collected by and hosted on G2.com.

AR
Student
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

I like that it works properly. I like that it by as come into existence and is something that is becoming more and more popular. I've never heard of this product until I took one of my courses at university and learned more. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

Nothing. There isn't much about the product that I can say I dislike or necessarily hate. Everything is a learning and growing process, trial and error. The more the product is accessed/used, the better the knowledge and experience. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

Use it! Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Not solving any business problems per se, but there are many benefits. Review collected by and hosted on G2.com.

Verified User in Writing and Editing
GW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

Excellent provides good servicesI like Skype because your table do you have a video experience through your business through communications with others Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

I like Skype because your table do you have a video experience through your business through communications with others Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Field Service:

Excellent Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

Very excellent using Skype Review collected by and hosted on G2.com.

KR
Dcw
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Dynamics 365 Field Service?

Our company uses Microsoft Dynamics 365 for everything. Spreed sheets, meetings, power point I mean everything Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Field Service?

There wasn't anything I disliked about it Review collected by and hosted on G2.com.

What problems is Dynamics 365 Field Service solving and how is that benefiting you?

We are solving all our day to day business issues with this software Review collected by and hosted on G2.com.