Dynamics 365 Field Service Reviews & Product Details - Page 2

The most valuable part is storing our customer's information in a single platform, such as an address, name, contact info, client picture, etc. Review collected by and hosted on G2.com.

We've noticed that the system may slow down or lag when working on it for several hours. Review collected by and hosted on G2.com.

Really helped simply and streamline our needs for our Field Service Team. Coordinating scheduling and customer service. Review collected by and hosted on G2.com.

Took a little bit of time to get everyone onboard and up and running but really no complaints. Review collected by and hosted on G2.com.

Excellent Power platform integration tool, very easy to learn the development, the phone application support was very helpful etc. Review collected by and hosted on G2.com.

licensing for users was bit tricky and needs improvement Review collected by and hosted on G2.com.

it provides real-time insight allows them to induce a comprehensive 360-degree view of the customers’ priorities Review collected by and hosted on G2.com.

Lack of Customer support requires some support a Review collected by and hosted on G2.com.

1. Work Order management

2. Schedule Board and schedule board UI

3. Asset management

4. Inventory Management

5. Holiday & Work hour management for support resources Review collected by and hosted on G2.com.

There is absolutely nothing to dislike about this product. Stable, high performing product. Review collected by and hosted on G2.com.

The capabilities to be on the same page with customer service and distribution during this crazy time have made the process a little bit easier. We can easily evaluate supply problems and quicky come up with solutions to react a lot quicker. Review collected by and hosted on G2.com.

The service is very complex and difficult to understand at first but it takes time to figure the system out. The layout and organization is can be simpler to input information, numbers and data into spreadsheets Review collected by and hosted on G2.com.

Microsoft Dynamics 365 Field Service allows for easy field service scheduling, communication, and client interactions.

It seemlessly integrates to Dynamics Customer Engagement and Outlook so customer interactions are tracked. Review collected by and hosted on G2.com.

Even though it integrates easily with other Microsoft applications, it's not as simple to integrate it to other platforms. The navigation can be a little difficult for non-technical users. Review collected by and hosted on G2.com.

The ease of usage and the great support team makes life easier if ran into issues Review collected by and hosted on G2.com.

The thing to be dislike is when there is an upgrade happening it requires help from support team Review collected by and hosted on G2.com.

Microsoft Dynamics 365 Field Service is the agile platform for intelligent field service management enabling companies to convey elite client encounters in the field while maximizing effectiveness and limiting expenses. There are endless dynamics to this software, they have thought of almost anything you could require. It integrates into Outlook seamlessly. Different apps are available for download. The integration of software allowing you to show data as well as coordination. Enables you to productively communicate the here and now with colleagues regarding customers with all conceivable information on it. Virtually accessible from anywhere. It is capable of handling and logging all inbound, outbound correspondence and call logs. You can import and fare data easily to any source required. The supportive part about this item is that is extremely organized and easy to utilize. It can help with contracts and having everything organized. The easy to use set up at the outset. Review collected by and hosted on G2.com.

There are endless pieces to integrate it tends to be unwieldly after some time. The interface can be dubious. Not necessarily easy to navigate. It does not work so well with CITRIX so this can end up being dubious. . Everything is a learning and developing cycle, trial and blunder. The more the item is accessed/utilized, the better the information and experience. Review collected by and hosted on G2.com.