Set it and forget it. We appreciate the ease of use, ease of implementation. Review collected by and hosted on G2.com.
None yet. So far, we have not encountered issues. Review collected by and hosted on G2.com.
53 out of 54 Total Reviews for Dropsuite Email Backup and Archiving
Overall Review Sentiment for Dropsuite Email Backup and Archiving
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Microsoft guarantees the uptime of the M365 servers but they do not guarantee data retention. It's important for every tenant to be backed up externally. DropSuite is easy to setup and automatically backs up everything in the M365 environment. It's easy to restore items as well. You can even restore items as they were at a point in time. Review collected by and hosted on G2.com.
One downside is that there doesn't seem to be a good way to view all Planner plans in the tenant, or restore Planner plans. They're backed up alright, but as individual tasks and I have not yet found a way to restore the Plan as a whole. Review collected by and hosted on G2.com.
Our businesses run on email and losing access to our legacy communications is a threat business continuity. Anything can fail in this world including vendors that we rely on like our email providers. I trust both Google and Microsoft with with my data and that of my customers. However, it's my job to have customers protected from large scale vendor failure, malicious employess and end user mistakes.
It takes just a few minutes to set up and then you know you are protected. Once it's set up it just keeps running in the background all of the time.
Once dropsuite is in place you can relax and sleep well every night. Review collected by and hosted on G2.com.
The process and support are both very good. It's hard to think of something that I dislike about it. Review collected by and hosted on G2.com.
We researched a number of products in the space (MSP-friendly backup for MS365) before selecting Dropsuite. It checked every box on our evaluation matrix which wasn't true of any of the other solutions we evaluated.
It is easy to implement, and well-documented.
Key decision factor was how it eased auditing processes and billing conversations with clients, via including non-licensed accounts at no fee (up to a fairly generous quota per client) and allowing us to enable auto-backup of newly provisioned accounts. Shortly after we signed up, Pax8 added Dropsuite to their linecard, so we can now sync directly to agreements as well. Review collected by and hosted on G2.com.
Per-seat pricing is the most expensive of any of the products we evaluated. Review collected by and hosted on G2.com.
It makes me smile which is rare for IT these days, when you need to recover lost emails you can do it whilst talking on the phone with the client and they usually say wait I can see them, you can then feel a little smug for just a moment and say "thats great news". Integration is simple and fast it does most of the hard work once you have it connected. Review collected by and hosted on G2.com.
it doesnt yet backup secondary calendars, but then i dont think the competition does either and its midly annoying having to refresh the journal accounts now and. then when they disconnect but thats really a microsoft issue. Review collected by and hosted on G2.com.
It's simple! We've standardized on DropSuite for our compliance archiving customers. It's easy to setup and even easier to manage it once it is deployed. We've looked at others and we've not found one that is as simple as Dropsuite. Review collected by and hosted on G2.com.
Honestly, we've not really found anything that put us off or would raise a fuss over. Maybe a freshened up UI and effort to minimize clicks to finish. But who doesn't want that for most of our vendors sites. Review collected by and hosted on G2.com.
Dropsuite has proved a usefull tool to archive old accounts from Google into DropSuite for long term storage. Once you get through the hassle of learning how to use it. Dropsuite does as advertised and saves us costs in the long run. Review collected by and hosted on G2.com.
1. The difference between the Partner Portal and the Customer Account is confusing when you buy directly from DropSuite. You need to have someone at DropSuite explain it to you, because it is NOT intuitive which each log in does.
2. DropSuite documentation is dated, lacking and offers minimal value.
3. Support is a bit spotty and not always helpful.
4. Not sure if this is a google issue or a dropsuite issue, if an account in google is suspended, you must reactive that account then move it into dropsuite, then suspend the account again in google.
5. Transfer rates can be slow. Review collected by and hosted on G2.com.
A single product which takes away the headache of backup and archiving of M365, which just works.
From setup to the day-to-day use the product is intuative and has a clean interface.
The support team are very responsive and knowledgable when needed.
The search function is very comprehensive and the fact users can restore (If granted permission) from their backup removes some of the support overhead.
Other things I liked:
Not just a single restore point per day.
Only backing up mailboxes if mail has been journalled.
Shared mailboxes are included.
AD synch for both adding users and SSO logon.
Granular account permissions. Review collected by and hosted on G2.com.
The add-in for Outlook is very limited and the folder view is a little clunkier than the previous product we used, but the search more than makes up for this. Review collected by and hosted on G2.com.
Setup and deployment is extremely easy. It took me 5 minutes to get provisioned and backup discovery jobs started. It's tremendously easy to use, I rarely if ever have to do anything but test restores to make sure it's functioning properly. File, email, and whole mailbox restores are very easy to initiate, are relatively quick, and granular enough that I can recover the 1 thing I need rather than whole repositories. Review collected by and hosted on G2.com.
I hate having to reauthorize M365 access frequently. The 2 week reauthorization requirement is based on my own security policies at Microsoft and I could reduce the frequency, but we aren't comfortable with the ancillary effects of doing so. Otherwise, I have no complaints. Review collected by and hosted on G2.com.
Great services I am using Dropsuite Email Backup and Archiving for more than one year.
The service is easy to use and its implementation is so easy.
The service is cost efficient. Its integrated with alot of features like Office 365, IMAP, Google Business and more. Customer support is good and answers your questions. Review collected by and hosted on G2.com.
They canceled the NFR plans for resellers. Review collected by and hosted on G2.com.
Dropsuite Email Backup's standout compliance and eDiscovery features are a true game-changer. The compliance aspect ensures your emails meet industry regulations, making it ideal for businesses in tightly regulated sectors. Meanwhile, the eDiscovery functionality is a time-saving marvel, transforming the email search process into a breeze, whether you're hunting for past conversations or addressing legal needs. It's like having a legal assistant built right into your email system, ensuring peace of mind and efficiency in one powerful package. Review collected by and hosted on G2.com.
Navigating licensing could be easier and I wish the running and historical backup status had friendly names instead of the journal name but I made that request and they actually responded with "we agree and are working on that" instead of just ignoring the request. Review collected by and hosted on G2.com.
