Dropsuite Email Backup and Archiving Reviews & Product Details

Running a busy MSP it is easy to get caught up spending hours setting up services for client, hours that are better suited on solving problems. Dropsuite is super simple to get up and running which means you can start protecting clients data without hassle. Beyond that, the email auditing feature is a big win for us, rather than having to restore whole mailboxes to grab one email, a quick search and your done. In short, if you want a affordable backup solution that you can set and forget knowing its got you covered, check out Dropsuite Review collected by and hosted on G2.com.

When you first start using Dropsuite the transition from partner account to client account is not always obvious so it would be nice to see some improvements here for newbies! Review collected by and hosted on G2.com.

Dropsuite is easy to configure, using a service principle application instead of global administrator access like other solutions, and the ability to automatically licence using a CSP is great. Restores of recent data are quick and the retention period is amazing. We use Dropsuite across all 365 tenants and appreciate how easy it is to deploy and maintain. When we've had to contact support via our CSP and Dropsuite, they've been useful and provided detailed scripts and information to resolve typical errors. Review collected by and hosted on G2.com.

The UI when completing a restore is very clunky. There are restrictive folder limits when looking for SharePoint sites, and the emails don't always structure themselves in folders as you'd anticipate. Restoring older data is very very slow but it still works great. The Autotask integration duplicates licences on contracts, and needs some work, but it's still a newer feature. Review collected by and hosted on G2.com.

The setup process is straightforward. Once data has been ingested, there are powerful search tools. This makes it easy to find specific data. Review collected by and hosted on G2.com.

The alerting is not as strong as I would like. There have been frequent issues with connectors to 365 that we did not receive an alert about. To be fair, it was caused by Microsoft changing their process, but I would have prefered to receive an alert rather than just notice an error in the portal. Review collected by and hosted on G2.com.

It couldnt be more easy to configure and run Dropsuite Email Backup and Archiving, set and forget! It easily integrates with our vendor's billing and therefore our billing for easy implementation and ongoing billing to our clients. Customer support if needed is prompt and easy to follow, we have rarely required support on the product. Review collected by and hosted on G2.com.

There is nothing I dislike about this product. Review collected by and hosted on G2.com.

Simple setup and auto discover option works great. Review collected by and hosted on G2.com.

I think the interface could be a bit more intuitive. It's not bad and you can find everything but sometime the layout isn't logical. Review collected by and hosted on G2.com.

very fast to setup easy to manage and restore files Review collected by and hosted on G2.com.

the time it can take to restore files can be slow Review collected by and hosted on G2.com.

the easy interface and setup process is nice. Review collected by and hosted on G2.com.

Restore process is clunky to restore elsewhere or to a file Review collected by and hosted on G2.com.

It’s really easy to use

And most importantly, it just works ! Review collected by and hosted on G2.com.

There isn’t much to dislike if I’m honest, if anything at all, maybe just the way you might have to download a backup in split mode rather than in full size. Review collected by and hosted on G2.com.

Dropsuite completely backs up our entire client bases M365 and Entra ID. Runs in the background with almost no maintenance required. Very easy to set up as well. Review collected by and hosted on G2.com.

UI is not great, not the easiest to search for individual items Review collected by and hosted on G2.com.

It's a life saver when our clients need any deleted emails recovered Review collected by and hosted on G2.com.

When a bulk recovery is needed, without restoring the entire mailbox, it can be time consuming to complete Review collected by and hosted on G2.com.