Drift Reviews & Product Details

I'll break what I like most down into 3 points:

1. I enjoy how easy it is to respond to interested customers and have active pre-discovery calls, this helps shorten my processes for qualifying leads.

2. I like the feature set of the product, ie. theres a prospecting page that shares valuables insights also how easy the implementation process was as well as the integrations with MF Teams and Slack.

3. I like how Drift enables us to better our customer support, A good chunk of our team uses Drift frequently (everyday) and It allows us to better direct leads to our respective business units. Review collected by and hosted on G2.com.

There's not much for me to add for dislikes other than the odd instance of the application crashing and causing issues signing in, it results in leaving customers unanwered. Review collected by and hosted on G2.com.

As someone who works with Drift every day, I can't speak highly enough about its transformative impact on our customer engagement and sales processes. Drift’s real-time communication capabilities have revolutionized the way we interact with our website visitors, allowing us to provide instant support and convert inquiries into sales in a matter of moments.

The lead qualification feature is a game-changer. Drift’s intelligent chatbots effortlessly handle initial customer interactions, asking the right questions to qualify leads before seamlessly passing them on to our sales team. This automation has not only streamlined our workflow but has also ensured that our sales reps are spending their time on high-value leads.

What truly sets Drift apart is its ability to personalize customer experiences. By analyzing visitor behavior and attributes, we can tailor our interactions to each individual, creating a more engaging and satisfying user experience. This personalization has noticeably increased our engagement rates and customer satisfaction.

Sales acceleration is another significant upside. Drift’s integration with our CRM system means that no lead falls through the cracks, and follow-ups are timely and relevant. This has significantly shortened our sales cycle and driven our revenue growth.

The 24/7 availability of Drift’s chatbots has been invaluable. Our customers can get assistance anytime, day or night, which has improved our customer service reputation and boosted customer loyalty. The detailed analytics and insights provided by Drift allow us to continuously refine our strategies and make data-driven decisions that enhance our overall performance.

Moreover, the seamless integration with other marketing and sales platforms has created a unified approach to customer engagement, making our operations more efficient. The cost savings from automating customer interactions without sacrificing quality have been a significant benefit.

In summary, Drift has been instrumental in nurturing leads, enhancing customer experiences, and driving business growth. It’s an indispensable tool that has streamlined our operations and significantly improved our customer engagement strategy. If you’re looking for a robust platform to elevate your customer interactions, I highly recommend Drift. Review collected by and hosted on G2.com.

1. **Customization**: Enhance chatbot customization options to better match branding and unique business needs.

2. **Reporting**: Provide more advanced and customizable reporting features for deeper insights.

3. **Integration**: Expand integrations with more third-party applications and tools.

4. **User Interface**: Simplify the user interface for an even more intuitive experience.

5. **Pricing**: Offer more flexible pricing plans to cater to smaller businesses.

6. **Mobile Experience**: Improve the mobile app functionality for on-the-go management.

7. **Training Resources**: Increase the availability and quality of training resources and documentation.

8. **Support**: Offer faster and more comprehensive customer support options. Review collected by and hosted on G2.com.

I'm an SDR in the Cybersecurity space using drift everyday. What I love about Drift is getting real time interactions with potentail customers where I can chat live with them or have a Bot book a meeting for me while I'm busy. Even if I recieve simple notifications indicating there could be some interest, I now know what accounts to start reaching out to! It's super easy to use and straight forward. Highly recommend large orgs with large sales team to give it a try. Review collected by and hosted on G2.com.

One complaint is, some times I have the bot book a meeting for me that isn't aligned to my territory. Review collected by and hosted on G2.com.

I've been using drift for 3 years now. There are two main parts to Drifts platform that I leverage, the chat bot & the prospector dashboard.

Chat bot: In the time that I've been using drift, dramatic improvements have been made to the fluidity and functionality of the chat. It's handy integrations to CRMs makes it quick to look up a persons background information, plus the link to their website is immediately helps to understand who you are speaking to quickly.

Prospector Dashboard: Very accurate way of tracking who is on your website, and what they are looking for. There are filters to narrow down to territories or countries and side tabs to expand the view and gain further insights. Compared to other tracking technology, I find drift to be very accurate and fast at alerting me to when a prospect is on our website.

Highly usefull tool for maximzing inbounds and fueling outbounds. Review collected by and hosted on G2.com.

The prospector dashboard is occasionally glitchy as in the pop up window expanded view does not always load. Review collected by and hosted on G2.com.

I love how Drift seamlessly allows for customers to get connected within seconds. The world of sales and information is all about the "now." If customers find themselves looking for information, they want it NOW. Luckily with Drift, you can make that experience both pleasant but also streamlined through the AI chatbot, but also once connected, prompts allow of converstations to flow naturally, while also highlighting key information about the customer. Drift has truly revolutionized how customer experience should be in this digital era. Review collected by and hosted on G2.com.

Drift for my organization can sometimes have parameters which can be pointless for enterprise size companies. For example, customer is automatically given a meeting, but that is not a customer that I cover. I wonder if Drift can have more logic built into it to allow for customers to be routed to right coverage team when it comes to the meeting step. Review collected by and hosted on G2.com.

User-friendly and easy to navigate, I had a hard time setting up some stuff in relation to my account the the Drift support team was extremely helpful and responsive in getting it fixed. Super appreciative! Review collected by and hosted on G2.com.

the email updates that they send you every morning Review collected by and hosted on G2.com.

first of all, I like the logo. The UI (Mac, google chrome) is good. i like how everything is positioned. The features are exactly what we would expect from the product, with bonuses such as /note while working as a team. everything works smoothly, integration with the agenda is great. Didn't have to deal with customer support, but the person that did our training was excellent! He even woke up at 4am his time to do our training. Review collected by and hosted on G2.com.

Initial setup is not easy. I think Drift could improve a lot on that part. It was frustrating to find the option to change the default time your meetings were booked for, and the settings overall. There aren't so many chat in my market so i don't use the product too often unfortunately. Review collected by and hosted on G2.com.

I like that through drift, if I am not available to speak with the person who reached out, the lead can book a meeting with me so that we can speak at a later point in time which works for both os us. I also like that I can set specific requirements for that meeting, such as a buffer time inbetween that meeting and the next, as well as setting a time limit as to how soon a meeting can be booked with me, which gives me enough time to prepare for it. Review collected by and hosted on G2.com.

Whilst it is great that leads can book meetinsg with me direclty, there is a fault in drifts system. My working hours are set from 9-5 however, leads have been able to book meetings with me outside of my working hours, which is quite annoying. Review collected by and hosted on G2.com.

The best thing that Drift Video has is the call to action like "play a 1-minute video", because it clearly states that it is a short video (making it more appealing for people to actually play it), and it also invites people to click on it. It also allows having a chat within each video so that people leaves their comments and it provides insight into the percentage of the video that was played. This tool works amazing for when I need to show a customer how to do X or Y within our platform because it's easier for people to follow instructions from a video rather than a help article, but this has a great potential for prospecting as well. Cherry on top is the encouraging messages that show right before you start recording. Review collected by and hosted on G2.com.

The Chrome extension doesn't work at all times, so sometimes it makes it hard when you know that a video would be the best tool for a specific email. I would love for this to be enhanced in future updates because the product itself is very good. Review collected by and hosted on G2.com.

Helps me communicate in timely manner with pros Review collected by and hosted on G2.com.

nothing i can think of so far , great so far Review collected by and hosted on G2.com.