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It is so easy to train employees to use Dozuki, whether they are authors or users. The platform is almost self-explanatory. It is easy to navigate for users. The content is presented in a consistent manner that enables users to find what they need. We appreciate that authors can add images and video, reducing the quantity of written instructions required for more complicated processes.
Document control requirements of Quality Management Systems are easily handled in Dozuki. The approval processes are very adaptable and we have never had a problem with document control. We also appreciate that all revisions are retained and easily viewable by those with permissions. Review collected by and hosted on G2.com.
When we first started using Dozuki the customer service was quite a bit faster. We would receive a response within hours. Now it may take a few days. I understand this is probably a result of the growing site. I am still satisfied with the service. Review collected by and hosted on G2.com.
Video Reviews
Great informative platform
207 out of 208 Total Reviews for Dozuki
Overall Review Sentiment for Dozuki
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Dozuki has made it a point to have dedicated resources available for our team to best utilize their software and to fit our business. That alone has been the best experience next to having software that is intuitive and the ease of use has enabled our team to create standard work and have reference documentation for our team members. Dozuki has also been progressively getting better with their offerings and number of features to include AI generated documentation from video recordings and with the addition of more training and change control functionality. Review collected by and hosted on G2.com.
The only dislike I would have would be the "one size fits all" pricing model based on their total offerings. Our team is not using the full extent of the platform's suites available. Having a tiered pricing model would be more enticing. Review collected by and hosted on G2.com.
I think the best part of Dozuki is the easy user interface. Having used many different softwares and host sites, Dozuki offers one of the most straight-forward and simple (yet feature-rich) writing tools to date. Review collected by and hosted on G2.com.
I think one of the biggest limiations to the Dozuki tool, is the lack of markup options in the writing tool. Also, it would be nice to see the ability to have a single guide in multiple places, where if you update the "source" guide, it also updates everywhere else. I believe this is possible, to a degree, utilizing tags. However, it is messy and inconsistent from what I have learned. Review collected by and hosted on G2.com.
Dozuki was chosen for our company based on ease of use for people working on the back end and also user experience. The support from their Team is unmatched. We are always finding new ways to use it and pushing the limits. Review collected by and hosted on G2.com.
I have no dislikes for Dozuki. When we run into a situation where we need something Dozuki doesn't offer, we talk with our Rep and they find a way to make it a reality. Review collected by and hosted on G2.com.
We looked for a software where we could create our own training videos as well as having the compliance videos/training availabe and Dozuki provided that for us.
It was very easy to implent to our process. We utilized this service when new hires start and on a monthly basis for compliance. Review collected by and hosted on G2.com.
We are never notified when Dozuki updates a video. There have been many times we reached out because a link to a video was not available and we did not get any answers so were forced to reach out to Atlantic to get the link. Customer support could use improvement. Review collected by and hosted on G2.com.
It feels like using an iphone. It is super simple to set up and use. Review collected by and hosted on G2.com.
I would like to be able to have both a picture and a video on a work instruction step. If you print a PDF for the shop floor the picture of a video is useless. Sometimes I need more than 3 pictures per step as well. The translation option is good but not 100% accurate, atleast for my experience going from english to spanish. I feel like dozuki is fully built and the options are great so the monthly meetings with out service advisor about how to use dozuki are not productive. Instead, I could use help being more creative to use the software, design better looking guides or some clever tricks to add to a wiki page. Review collected by and hosted on G2.com.
Dozuki's ability to show step by step instructions is easy to follow for my operators. It has improved our efficiency and accuracy of builds. This has helped our defects go down considerably. This has helped onboarding new team members and getting them up to speed. Review collected by and hosted on G2.com.
I want to explore the Dozuki courses more. Primarily, I would like to use it as a training matrix for each of my job roles. I want to create learnings that can validate operators are properly trained to perform the operation. Even implement a feature that could block operator view from working if the operator does not have specific training completed. This will force accountability on the operator as well as leadership. Review collected by and hosted on G2.com.
Dozuki is quite easy to use and understand overall, which is huge. We use it for internal processes and external product instructions for our customers, and we have had great experiences with both. Our main reason for choosing Dozuki was the prerequisite feature. We struggled with things constantly changing and having to change it in multiple places was a pain, but the prerequisite features helps us with that. It was also easy to implement into our daily duties. We can just hop right in when needed and the people using the internal instructions seem to really like them and find them very useful. Review collected by and hosted on G2.com.
When we first started using Dozuki, we had a great experience with customer support, but then we didnt hear back from anyone for the longest time, come to find out the person we were working with has either been let go or had left on their own terms, but we weren't notified and just never recieved responses back. I am unsure if this is still an issue, as I have not needed customer support in a while. Review collected by and hosted on G2.com.
The most intuitive authoring and editing tool of any standard work software that I've used. Easily being able to match indicators on pictures to the bullet color of the instruction is great. Revision control is extremely simple and it's also nice to be able to track down exact changes between revisions using the history tool. Review collected by and hosted on G2.com.
The pricing models seem to be based on high volume manufacturing integrating into the work order system. Need pricing options for businesses with a large number of total users each using the system infrequently. Review collected by and hosted on G2.com.
The main benefit we get from Dozuki is that it instantly pushes updates to production, eliminating the possibility of out of date work instructions being used and eliminating the process of switching out paper copies. Additionally, it allows assemblers to give feedback on instructions which are instantly logged. It also allows for the integration of video, and allows for much easier text formatting and image markup than programs like MS Word. Review collected by and hosted on G2.com.
Dozuki has more in depth features that can be used to track things like training and device history, but they are less intuitive than the work instruction writer. In the work instruction writer, sometimes you can run into issues with images and videos not working correctly due to due to resolution or aspect ratio issues, but they have improved on that and there are workarounds in outside editing software. Review collected by and hosted on G2.com.
