DoorLoop Reviews (253)

Reviews

DoorLoop Reviews (253)

4.8
253 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and intuitive interface of DoorLoop, which simplifies property management tasks like rent collection and tenant communication. Many appreciate the comprehensive features that keep everything organized in one place, making it easier to manage multiple properties. However, some users note that the payment processing can take longer than expected, which may cause delays in fund availability.

Pros & Cons

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Verified User in Architecture & Planning
UA
Verified User in Architecture & Planning
Small-Business (50 or fewer emp.)
"Doorloop Review DL"
4.5/5
What do you like best about DoorLoop?

Simple to use and reasonable price. Good interface. Great support. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

Mainly focuses on residential and could use more Commercial industrial rental features Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Collections are a breeze and now our tenants pay on time due to the ease of "click click click"!"
5/5
What do you like best about DoorLoop?

Collections & transparency! So easy to delve into tenants' transaction history, provide more visibility to the owner and post other utility related charges. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

There's not much I dislike about DoorLoop, perhaps only that I work in the early morning and when I have questions Loopers are not available :( Review collected by and hosted on G2.com.

Verified User in Facilities Services
AF
Verified User in Facilities Services
Small-Business (50 or fewer emp.)
"A solution that just offer everything what we are looking for"
5/5
What do you like best about DoorLoop?

That all is functional, we were looking for several specific functions and DoorLoop just has it all. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

Limitation of some features outside of US, for example, payment gateways integrations and also integration with Xero Accounting, there is an option using a third party solution, but would be fantastic if there is a native integration with Xero. Review collected by and hosted on G2.com.

Jennifer E.
JE
Jennifer E.
Virtual Assistant
Small-Business (50 or fewer emp.)
"Assistant to homeowner with 9 rentals, introduced to DoorLoop about 3 months ago"
4.5/5
What do you like best about DoorLoop?

Very user friendly for both tenants and management Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

If messaging with in door loop to a tenant, if they meesage back and Im not logged in, I dont get notified. Having an email or text to notify everyone that there is a new message would be helpful Review collected by and hosted on G2.com.

Gina G.
GG
Gina G.
Property Manager Supervisor
Small-Business (50 or fewer emp.)
"Excellent Experience"
5/5
What do you like best about DoorLoop?

DoorLoop provided an excellent user experience with its intuitive interface and efficient features, making property management easy and organized. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

Customization options might be limited in certain areas, making it harder to tailor workflows to specific needs without manual workarounds. Review collected by and hosted on G2.com.

Rebecca C.
RC
Rebecca C.
Bookkeeper
Small-Business (50 or fewer emp.)
"Excellent Customer Service"
4.5/5
What do you like best about DoorLoop?

The customer service at DoorLoope is amazing. They are reponse and assist me all issue until they are resolved. This platform is easy to use and we get less calls because tenants can log in and see their payment activity. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

We have to bank accounts for one property and it's hard to reconcile. Review collected by and hosted on G2.com.

James H.
JH
James H.
Senior Project Coordinator
Small-Business (50 or fewer emp.)
"Very robust Property Management Software"
4.5/5
What do you like best about DoorLoop?

The tenant experience is phenomenal. I have not had a tenant complain about their tenant portal. I have not had a prospect say that they are having issues with the application process. I have not had a tenant state that they are unable to figure out how to pay online.

Support is incredibly fast. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

DoorLoop uses double entry accounting. This is the standard in the accounting world. As a non-accountant, it took some time figuring out and learning. I now appreciate it but it was a steeper learning curve than some other PM software platforms.

That being said, double entry account allows you to track things I could not before, like mortgage interest, different accounts, depreciation, etc. Review collected by and hosted on G2.com.

Kelly J.
KJ
Kelly J.
Director
Small-Business (50 or fewer emp.)
"One website for all my business needs."
5/5
What do you like best about DoorLoop?

It has Accounting, Marketing, Property Management, esign forms, templates... everything except email for my property managment business. It is extremely flexible for most real estate business models. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

It takes a while to get used to because there are many options. However, they have AI and Live chat features which always help me get the job done. Review collected by and hosted on G2.com.

Corey M.
CM
Corey M.
Director of Operations
Small-Business (50 or fewer emp.)
"Great for Property Managment"
4/5
What do you like best about DoorLoop?

The ability to pay rent through the app. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

Honestly I like everything about it. It is very user friendly. Review collected by and hosted on G2.com.

SL
SOTERO L.
CEO
Small-Business (50 or fewer emp.)
"DoorLoop Rocks!"
5/5
What do you like best about DoorLoop?

I love how intuitive it is, the layout and all the features that help me manage my business and tenants. My team can have access and manage all the tasks and message the tenants as well. I got access to reports that are detailed. Chat support is great as well. Review collected by and hosted on G2.com.

What do you dislike about DoorLoop?

Handling a section 8 property should be easier and available as an option. The package I pay for should include the text number and not cost $25. Review collected by and hosted on G2.com.