Docusign Reviews & Product Details

I like how easy it is to send documents to the other party for signature, and then download the signed file afterward. Review collected by and hosted on G2.com.

I would like a folder-type structure where we can store and organize our documents. Review collected by and hosted on G2.com.

It’s easy to use. Where previously important documents were lost in long email chains, docusign makes it really simple for me to prepare documents for higher-ups, allowing them to just open, review, and sign. Review collected by and hosted on G2.com.

The terminology can be confusing—for example, when to use an envelope versus “sign a document.” Also, not having the option to rename a document before sending it for signature makes it harder to differentiate between documents at first glance. Review collected by and hosted on G2.com.

Flexible. I could make it as simple or complicated as I wanted to when requesting signatures. Review collected by and hosted on G2.com.

The price. They operate on a capped number of envelopes system. So I was paying a significant amount more to only be able to send 5 signatures a month. If I'm paying money for a solution, it should be unlimited. The features should change with the price, not the capacity. Review collected by and hosted on G2.com.

I love how DocuSign simplifies the entire signature process. It allows us to send documents securely, track progress in real time, and get signatures quickly without printing or scanning. The platform is intuitive and reliable, which has improved workflow efficiency across our team and made client interactions much smoother. Review collected by and hosted on G2.com.

Some advanced features can be a little tricky to navigate at first, and occasional delays in notifications can happen. It would be helpful if certain templates and integrations were more customizable. Review collected by and hosted on G2.com.

I find Docusign to be very convenient and easy to use. It's also highly customizable, which I really appreciate. The integration with Greenhouse, our recruiting system, is incredibly convenient and allows for flexible, changeable fields. The initial setup was easy, which made the transition smooth for us. Review collected by and hosted on G2.com.

There isn't much on my end that I dislike about the software Review collected by and hosted on G2.com.

Very easy to use UI. I've been using it for about 8 months now and it is great. I am excited to try the IAM feature that was recently launched as well. It notifies users on email when a new docusign is received which makes it super easy to sign it.

I visited their stall at the TDX Bengaluru event and learned alot of the platform capabilities for integration and especially the features related to contract management is a game changer Review collected by and hosted on G2.com.

I can't think of anything. I like it so much Review collected by and hosted on G2.com.

Docusign's greatest strength undoubtedly lies in its outstanding ease of use. The intuitive interface allows anyone to send and sign documents with just a few clicks, drastically reducing time and errors. I particularly appreciated the ease of implementation, which enabled rapid and seamless adoption within our organization. The high frequency of use for managing all our contracts testifies to its effectiveness and centrality in our processes. Furthermore, the ease of integration with our Salesforce CRM has greatly simplified our workflows, making the sales cycle more agile Review collected by and hosted on G2.com.

While Docusign is exceptional, there are a few areas for improvement. At times, the cost for certain advanced features or high transaction volumes can be a bit prohibitive, especially for small and medium-sized businesses. Although the overall ease of use is high, the administration interface for complex configurations could be made more straightforward. Additionally, while acknowledging the importance of customer support, on some occasions, response times for non-standard issues could be optimized. Finally, despite its high ease of integration, customizing certain integrations requires specific technical skills that are not always immediately available internally Review collected by and hosted on G2.com.

Docusign has all the basic features one may want, as part of their standard offering. The tool is easy to use, and offers a clean workflow if frequently using for a large number of documents. Customer support is average as compared to other SaaS offerings; nothing better / nothing worse. For context, we are a 501(C)3 nonprofit who sends between 300 and 400 contracts per year, and do not use any significant custom integrations. Review collected by and hosted on G2.com.

Docusign ended their nonprofit special pricing support, so we were inclined to take an objective look at the tool. Since we are paying full price, we have found at least one or two viable alternatives that are less expensive, and actually offer more in terms of standard features than Docusign. Please note, I am not commenting on custom integration capabilities as we do not have any in our current state. Review collected by and hosted on G2.com.

I find it very easy to obtain signatures, no matter where the people are located. Additionally, the fact that it is legally accepted in Mexico gives me greater confidence in using it. Review collected by and hosted on G2.com.

It is not possible to make updates, such as changing the name of the person who must sign; only the email address can be changed. Review collected by and hosted on G2.com.

I can send files and docs via cell phone on the go and it is very user friendly and clear instructions Review collected by and hosted on G2.com.

I dislike how apple and android have different glitches and the functionality varied between different phones making ease of use a struggle for some Review collected by and hosted on G2.com.