Docebo Reviews & Product Details - Page 5

We have Freddie as our contact and he helps and support us very much. If you are not able to solve a problem we can always reach out to Freddie or use the chat and the respons is always fast. I also think that the platform is easy to learn for someone new and is very user friendly. Review collected by and hosted on G2.com.

I think that our company would benefit if there was some other features. This is because it could shorten some of the things we need to do to have correct information and to be able to send correct information. But as a new to Arjo, I think Docebo is very good and I have not experienced so much to dislike. Review collected by and hosted on G2.com.

For the most part, team can manage our platform on a day to day basis without much technical expertise. Review collected by and hosted on G2.com.

In the last 10 months we have had some significant challenges with Docebo in a way that has negatively impacted our user experience. Despite raising these challenges to the team on numerous occassions, we have never received the technical support to help us determine root cause. And the issues continue. We are expected to discover, troubleshoot, and implement solutions on our own - which is not what we expected when signing a three yer contract. Review collected by and hosted on G2.com.

We use Docebo's LMS product, and overall I would say we are pretty happy with it. The support we receive from Docebo is fantastic. I feel anytime I talk to our rep or the support staff in a chat, they really dig into how to fix the problem, provide reference material, and explain it thoroughly so I can solve it next time. They all have their own sandbox LMS sites to test any sort of technical issues we might be having. Docebo is fairly easy to use once you have a solid understanding our the core foundational elements for users (Groups and Branches). Docebo contains numerous features for types of course files you can use, settings to enable for courses, learning plans, and catalogs. Overall, it has been fairly to implement in our daily learning experience for employees. Review collected by and hosted on G2.com.

Docebo does at times feel limited in the customization. Our company is fairly smaller (800 employees) compared to some other Docebo customers, so this lack of customization doesn't impact us too much as our team might not have the bandwith to really make use of more customization options. There are also some features or settings you would assume are active or would work, but they don't. Docebo is constantly updating some of these features, which is great, but sometimes I am left wondering how this wasn't in there before. Review collected by and hosted on G2.com.

Docebo Does These Well:

- User management

- Course management

- Automations, Rulesets, Notifications

Doceo Does Best:

- AI & Machine Learning

- Opening the System to both Internal (Employees) and External (Partner Sales Channels) Review collected by and hosted on G2.com.

-Due to the number of features, it's easy to get lost

-Automatic unenrollment/easier unenrollment from Learning Plans would be helpful if it was added

-Small Add-On: Vendor provided training or guidance on how to utilize the API browser (Paid training is alright) Review collected by and hosted on G2.com.

Even if you can't find a feature for everything you need and want, there are a lot of workarounds. We've found that even if we are told a feature isn't available for our specific need, we can usually find a workaround that fulfills the initial need. Their helpdesk ticket system and chat system is very helpful. If they can't give you exact answer, they will get back to you. Review collected by and hosted on G2.com.

When a new product or feature is rolled out, it sometimes is too quickly before full testing and causes more issues when released than before it was released. They are getting better and better with pushing out release dates if the product isn't ready so this doesn't continue to happen. More and more features and products are being released that are helpful and needed. Review collected by and hosted on G2.com.

Once a course is created, I like that Docebo creates a custom URL that can be shared with employees, giving them direct access to the course.

The course creation process is also very easy and has many nice features to customize access how you want users to access the course.

The LMS has many basic and advanced features you'd expcet to find in a top tier LMS.

Another good feature is the ability to log external training. We encourage all employees to log any training they take that occurs outside of the LMS using the external training feaute. It's very easy to use and has a bulk upload feature as well. Review collected by and hosted on G2.com.

Docebo needs to work on going back to basics and refining admin and end user experiences. For example, some admin screen columns are not sortable, making it difficult to find and sort information. Calendar appointment attachments still need work - they are clunky to accept. And accessing link to join Teams meetings from inside the course page is clunky and not intuitive as well.

They did just change their customer support model which I think will be an improvement over their old model. Review collected by and hosted on G2.com.

Docebo's platform is versitile and comprhensive hub for our employees and clients alike. Our organization uses the platform as a centralize repository for learning materials, resources and expert knowledge. It is a one-stop solution the helps us streamline the learning experience for our bankers. It provides and easy access for learners all in one place. The platforms features such as social learning and gamification add an interactive and engaging dimension to workplace learning Review collected by and hosted on G2.com.

There a several different ways to accomplish a task in the platform as an administrator. We've encountered challenges determining the most efficient method to utilize the systems functionality. WE've had great support from customer service; however, we have identified an area of opportunity for improvement in integrating Microsoft Teams and Outlook calendar. Review collected by and hosted on G2.com.

what I like most about Docebo is its intuitive and user-friendly platform, which makes managing and delivering training seamless and efficient. The robust features and customization options allow us to tailor our learning programs to meet our specific needs. Additionally, the excellent support from the Docebo team ensures that any issues are quickly resolved, enhancing our overall experience. The continuous updates and innovations keep us ahead of the curve, making Docebo an invaluable partner in our learning and development initiatives. Review collected by and hosted on G2.com.

However, there are a few areas for improvement. Enhanced customization options would be beneficial, allowing super admins to have more control over advanced APIs. Review collected by and hosted on G2.com.

I like that it is versertile, you can change and adapt the look and feel of the platform to fit your business needs and suit the branding. I also like that the platforms allows most things to interlink ie notifications to groups, catalogues etc. The use is easy, once you have learnt the various elements and do play around. Docebo is used daily by myself the buisness globally. Review collected by and hosted on G2.com.

I understand some issues raised would not always have a soloution, but I often find there is no middle soloution either. I find when I ask the customer sucess manager they usually do not know the answer to question or just direct me to search on the community. I would also sugesst a more responsive follow-up from customer sucess amnagers. Review collected by and hosted on G2.com.

The Docebo platform provides numerous options for users to access various courses in diverse formats. It allows agile configuration of views and menus tailored to different user groups, presenting an excellent opportunity to personalize the learning experience for both internal and external users. Review collected by and hosted on G2.com.

At times, configuring settings may pose a challenge, but their support team proves to be excellent. Once you grasp the process, the platform becomes a valuable tool for enhancing E-Learning initiatives. Review collected by and hosted on G2.com.