Really intuitive, looks nice, easy to use and customer centric. Review collected by and hosted on G2.com.

That you can't sent bulk emails that have their own separate convo id Review collected by and hosted on G2.com.

Dixa is really easy to use from a team member and manager perspective. It takes away the stresses of rotas or any doubt of who's doing what, the algorithim just pings contacts to you! Review collected by and hosted on G2.com.

It can be sometimes hard to know when new things are released or the best ways to make the most out of the platform when you have just started! Review collected by and hosted on G2.com.

Dixa has unique filters that assist with the organization of our call logs. Review collected by and hosted on G2.com.

There are times calls can be a bit muffled. Review collected by and hosted on G2.com.

Easy to set up

ongoing support is exceptional

No question is ever too much

Not a faceless company in a sea of accounts like with Zendesk Review collected by and hosted on G2.com.

No app currently available - let's hope it's on the roadmap! Review collected by and hosted on G2.com.

The futures ia really nice and bulk send out! Review collected by and hosted on G2.com.

Sometimes some technical issues appear that take some time off work. Review collected by and hosted on G2.com.

Dixa is really easy to use. We have been able to decrease our contact rate with our FAQs page and help center and increase our customers sastifaction. The system enables us to get back to customers quicker but also offer a better service. Very happy with the system. Review collected by and hosted on G2.com.

There are some functionalities that could be improved but overall the system is really good. Review collected by and hosted on G2.com.

Intuitive and easy to use. Easy to view analytics. Review collected by and hosted on G2.com.

Often customer support is only in English Review collected by and hosted on G2.com.

Dixa allows lots of integrations, like Shopify, elevio etc.. Productivity is easy to track and creating Queues is easy. Quick Responses easy to integrate, as well as spam filters. Dixa Support is always available. Review collected by and hosted on G2.com.

Analytics could be more detailed and plausible. Email Flow creation could be easier, as well as adding and removing agents from Queues. Search function could be better, Dixa searches either in Conversations, Notes, or contacts, there is no possibility to search all 3 categories at once Review collected by and hosted on G2.com.

the possibility to share informations whitin the ticket with your colleagues and the new custom cards Review collected by and hosted on G2.com.

the custom cards should be updated with some more informations about users Review collected by and hosted on G2.com.

I like that it connects mails and phones and shows you the number of previous contacts Review collected by and hosted on G2.com.

I don't like that you can't connect previously saved contacts Review collected by and hosted on G2.com.