Video Reviews
Kasper's review of Dixa
Could not be happier to have switched over to Dixa
388 Dixa Reviews
Overall Review Sentiment for Dixa
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I have worked with Dixa for 4 years in two different companies and it has been great! Works wonders and improves our productivity a lot. The service level of Dixa is also great Review collected by and hosted on G2.com.
Hitting the Enter key sends the message when writing in a chat/facebook/instagram message. results in sending messages by mistake every now and then if a person just wanted to make a line break. Review collected by and hosted on G2.com.
The amount of information you can get. Can see who is doing what and for what percentage of the day. Helps productivity.
Chat feature also helps when having issues. Review collected by and hosted on G2.com.
There can be times when it crashes and have to re load often, but usually this can resolve the issue.
Would be helpful if once you chat about the issue, it would be resolved and not come back but the issues do persist. Review collected by and hosted on G2.com.
Dixa is a great tool used within our company to allow us to answer users in an effective and timely manner. But what I like best about Dixa is the customer support agents, who are fast, very helpful and also effective in their answers. Review collected by and hosted on G2.com.
As all digital tools, Dixa suffers from bugs or incidents, that makes its use a bit complicated sometimes. However, they are usually fixed fast and the tool is always improving. Review collected by and hosted on G2.com.
My favourite thing about Dixa is the ease of using the application and the possibility of being able to do things at the same time I also appreciate the design and the colours used. Review collected by and hosted on G2.com.
Sometimes it happens that I cannot take several mails at the same time because the system says that I have reached the maximum number of mails even though this is not true.
It's a small bug but it has happened to me a few times Review collected by and hosted on G2.com.
Dixa is simple and easy to use, in one place you can have all you need to offer great customer support, and no need for tech support to configure queue, routing, and call flow. Integrations via API for any other external app can be easily set. Opportunity to submit to support any suggestions of developing new features and they always answer quickly to any request. Review collected by and hosted on G2.com.
Currently, we are really happy about DIXA and overall with any feature, just a couple of small things that we are waiting to be released, a merge of contacts and separations between multiple brands. Review collected by and hosted on G2.com.
I like the way Dixa displays customer names and journeys etc all in one place and that you have an overview of all channels like emails, calls chat all on the same screen. Review collected by and hosted on G2.com.
Sometimes Dixa plays up and does not work properly, turns channels off or put agents as away without them actually pressing anything, I also think the Dixa Support chat could be a little better. Review collected by and hosted on G2.com.
Dixa makes handling customers easy and allows me to be flexible. This means I can spend less time finding previous conversations and more time on customer service. Review collected by and hosted on G2.com.
The notifications pop-up sits in front of the end call button. The email box in the desktop version is too small. Click to call does not work on the desc top version. Review collected by and hosted on G2.com.
The customisability, you can have tags or attributes, there are keyboard short cuts and everything is set up in a way that gives admin a lot of options and flexibility to customise the settings that best fit their business and staff. Review collected by and hosted on G2.com.
Some updates are a little buggy and take some time to be worked out, but Dixa are pretty responsive with this. Review collected by and hosted on G2.com.
The most standout feature of Dixa is its ability to unify customer communication channels in one place while boasting a clean and simple design that makes it easy to navigate. Review collected by and hosted on G2.com.
Although I love Dixa, and would recommend the platform to any business that prioritises customer experience, the pricing structure can be expensive when your business changes size. Review collected by and hosted on G2.com.
The customer service team is always there to help you when you are facing some issues. They are very knowledgable and attentive.
All integrations in the DIXA Platform are also easy to navigate. Review collected by and hosted on G2.com.
Sometimes the DATA has mismatch. I have been struggling with some inconsistencies related to the LWT data on email queues where it shows a high number but in reality it is lower. No one has been able to give me an accurate response on this. Review collected by and hosted on G2.com.
