--- title: Dixa Reviews meta_title: 'Dixa Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 391 reviews by the users' company size, role or industry to find out how Dixa works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 391 scale: '5' date_modified: '2026-06-30' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Dixa Reviews **Vendor:** Dixa **Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support) **Average Rating:** 4.2/5.0 **Total Reviews:** 391 ## About Dixa Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer Friendship™. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. We do this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers. ## Dixa Pros & Cons **What users like:** - Users find Dixa's interface **easy to use** , appreciating its intuitive design and customizable search options. (30 reviews) - Users appreciate the **user-friendly interface** of Dixa, making it easy to navigate and interact with customers seamlessly. (24 reviews) - Users commend the **responsive customer support** of Dixa, ensuring smooth issue resolution and enhanced user experience. (21 reviews) - Users find Dixa to be **intuitive and user-friendly** , facilitating seamless interactions across all contact center channels. (21 reviews) - Users value Dixa's **efficiency** in managing customer interactions, significantly enhancing productivity and satisfaction for teams. (19 reviews) - Users appreciate the **user-friendly features** of Dixa, facilitating seamless communication and efficient agent workflows. (19 reviews) - User Interface (16 reviews) - Easy Setup (12 reviews) - Customization (11 reviews) - Easy Integrations (11 reviews) **What users dislike:** - Users express concerns about **missing features** , including limited automation, language support, and inadequate analytics tools. (18 reviews) - Users find Dixa's **limited features** in automation, analytics, and language support restrict their overall experience. (13 reviews) - Users note a **lack of features** in Dixa, especially in automation, analytics, and language support, limiting effectiveness. (12 reviews) - Users experience **chat functionality issues** with Dixa, including malfunctions, lack of features, and saturation problems. (8 reviews) - Users experience a **lack of clarity** in Dixa's features and analytics, hindering efficient usage and decision-making. (8 reviews) - Users find Dixa's **limited functionality** frustrating, particularly with system reliability and lack of essential features. (7 reviews) - App Functionality (6 reviews) - Chat Management (6 reviews) - Complexity (6 reviews) - Inaccuracy (6 reviews) ## Dixa Reviews ### 1. Works wonders. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | Technical Merchant Succeser, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Dixa?** Easy to operate. Good monitoring. Quick help **What do you dislike about Dixa?** Seems it should be easier to pull info from the simple agents. And easier to see the reviews coming from the customers **Recommendations to others considering Dixa:** get it **What problems is Dixa solving and how is that benefiting you?** Faster response to our customers. Better monitoring of customer service employees. **Official Response from Trisha Patel:** > Hi Michelle, Woohoo great that things are easy and from the sounds of it, they seem to be going well! That’s awesome! If you need anything at all feel free to reach out, we’re always available https://dixa.com/contact Thanks again Michelle!! ### 2. Intuitive analytical platform for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2020 **Describe the project or task Dixa helped with:** Auto-categorization, template-recommendation, template-performance, quality reviewing; everything works simple and intuitive. **What do you like best about Dixa?** Fast and easy to implement and adopt and overall it really helps cutting handling times and first reply times. **What do you dislike about Dixa?** Actually, nothing. The team is very responsive, and takes all feedback very seriously. **What problems is Dixa solving and how is that benefiting you?** Before Miuros we had hardly any time to do complex analysis. Miuros is very easy to use and intuitive so it saves us a lot of time and makes reporting very easy. ### 3. Best platform to have requests both questions in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Dixa?** That everything is in one place and that it is easy to trace back conversations, chats and so on. It is easy to keep track of the individual customer as it traces back to the given employee who then can follow up and give the best possible service, as the customer does not have to go through multiple employees who might now be aware of the certain situation. **What do you dislike about Dixa?** That some functions that would make it easier to navigate or answer faster is not applicable (yet). However, contact was made with Dixa and they were made aware of how it could be better. **What problems is Dixa solving and how is that benefiting you?** That employee tracking is easier with everything gathered in one place with phone, emails, etc. We are not interested in the quantity of messages/calls/chats being answered but the quality, which is made very much easier with Dixa. As mentioned, when you care greatly about customer service and the customers journey within your company it is very nice to not have 4 different platforms to keep track of. **Official Response from Trisha Patel:** > Hi, Ah having everything in one place definitely does make things easier, it also makes your team more efficient which is always awesome. Its great you’ve shared your feedback about speed with our team too, were always open to hear more feedback for feature requests or even improvement, so any other ideas you have, please do share that with us :) In the mean time if you need anything at all, feel free to reach out to us ay any time: https://dixa.com/contact Thank you! ### 4. Efficient and easy to learn **Rating:** 4.0/5.0 stars **Reviewed by:** Naomi T. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Dixa?** The way emails and calls are being offered to us, the fact that we can register every contact and write the name of our customers. **What do you dislike about Dixa?** Too many windows pops to the left of the screen and we need to close them all when we want to do a new call for example. **Recommendations to others considering Dixa:** Easy to use, modern, increase the team efficiency **What problems is Dixa solving and how is that benefiting you?** Efficiency, answer the oldest email, improve the organisation of the team. **Official Response from Trisha Patel:** > Hi Naomi, Efficiency is amazing feedback! Thank you! With the pop-ups do you mean the conversation tabs? If you have some time I would like to hear some more about that as well as how we can change this :) Feel free to send an email with your details to friends@dixa.com and I’ll pick that up :) Thanks again Naomi! ### 5. Great and smooth interface **Rating:** 4.5/5.0 stars **Reviewed by:** Lasse N. | Customer Supporter, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Dixa?** Gathers all service platforms in one place. **What do you dislike about Dixa?** The only quarrel is the lack of a mobile application **What problems is Dixa solving and how is that benefiting you?** No longer need to have several different systems open at once to manage chat, mail and the phone **Official Response from Trisha Patel:** > Hi Lasse, Great stuff! Having everything in one place is a huge benefit! Mobile is something that is on our roadmap, unfortunately we don’t have an ETA for this..however our team are constantly developing the product as well as adding new features - Keep an eye out on the gift icon within your Dixa account for live updates :) In the mean time, if you need anything else feel free to reach out at any time, were always available: https://dixa.com/contact Thanks again Lasse! ### 6. Fast setup with a devoted and passionate team **Rating:** 4.0/5.0 stars **Reviewed by:** Charlotte H. | Head of customerservice, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Dixa?** The upsides of using Dixa is that all sales support interfaces are collected one place **What do you dislike about Dixa?** They are still an upcoming company, and therefore they are still working on many features, but Dixa is a company you can grow and learn with **Recommendations to others considering Dixa:** Do it - it has been easy and fast to set up **What problems is Dixa solving and how is that benefiting you?** Dixa have collected both mail, phone, messenger and chat in one place. We did not have a chat function before, and this opportunity we now have for our customers because of Dixa. **Official Response from Trisha Patel:** > Hi Charlotte, Thank you so much for the review, I’m really glad to see how Dixa has helped you and the team. We are constantly working on getting new shiny features added to Dixa, if you have some feedback on what should be added we would love to hear it! Just send us over an email with your details to friends@dixa.come and I can grab it from there :) In the mean time if you need anything at all please do to hesitate to reach out :) ### 7. Intuitive tool and easy to integrate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Dixa?** Really Intuitive interface which makes it easy to set up new queues and email addresses, as well as templates which all saves time and means prioritised and answers tickets is much simpler and quicker. **What do you dislike about Dixa?** We are waiting for a few features to be developed such as allowing attachments to be used with the api to raise tickets. **What problems is Dixa solving and how is that benefiting you?** Being offered tickets, rather than manually picking up tickets saves a lot of time! **Official Response from Trisha Patel:** > Hey There, I’m really pleased to hear that things have become a lot spiller and quicker for you whilst working with Dixa, that’s really awesome! We’re always developing new features, if there’s anything you want to see please do share that feedback with us: https://dixa.com/contact API is also something we’re developing too. For new features and improvements you’ll always be able to see them under the gift icon on the top right corner - definitely keep an eye out there :) In the mean time, if you need anything at all..just let us know :) ### 8. Great overview of user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Camilla J. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Dixa?** Super easy to use, great overview of all interactions with a user and it's fast to get back to users too. And then I find Dixa very user friendly and initiative use, which I really appreciate. **What do you dislike about Dixa?** It would be nice if you could claim more than 2 emails at once. **What problems is Dixa solving and how is that benefiting you?** Dixa makes it easy and fast to get back to users – and to follow the progress. **Official Response from Trisha Patel:** > Hi Camilla, This is great feedback thank you so much! P.s you can claim multiple emails if you needed to, you can set a limit to the number of conversations offered to you per channel under Settings > Profile :) By default this is set to 1 but you can change it to 2, 3, 4 etc. If you need anything at all, we’re always available: https://dixa.com/contact ### 9. Easy to use, beautiful design and fast interface **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas R. | Technical Supporter, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2019 **What do you like best about Dixa?** Easy to use and fast interface is the best thing about Dixa. Even as a new user the platform is easy to work with and the stability seems to be great as well. **What do you dislike about Dixa?** I have worked with Dixa for about 5 weeks now - and so far I can't say anything negative about it. So keep it up! :) **Recommendations to others considering Dixa:** If you're looking for a tool with a great design, fast responsetime and easy-to-use; this is it! Dixa has it all and so much more. I am still learning but so far it has been a pleasure to work in Dixa and I can't wait to explore it more. **What problems is Dixa solving and how is that benefiting you?** I am working with calls and e-mails from customers and co-operators. **Official Response from Trisha Patel:** > Hi Thomas, It’s fantastic hearing how quickly you learnt to use Dixa, that’s pretty impressive! I’m also pleased to hear how easy things have been for you so far, if you need anything at all please do not hesitate to reach out, we have an awesome team who are available 24/7: https://dixa.com/contact Thank you again for writing such a nice review :) It’s really appreciated ### 10. Flex system **Rating:** 4.0/5.0 stars **Reviewed by:** Jan N. | Customerservice agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** That everything is in the same program and that it is possible to connect and link things to each other. **What do you dislike about Dixa?** The system have a lot of smal bugs, like AWC that doesn't work and followups that doesn't let go of the agent, so that the agent don't get new emals/calls. I'm missing a function where I can choose which queues that I'm working on. It could be a light function. **Recommendations to others considering Dixa:** Think about how you do your daily work and rutines. When you use the program it is clear that the program is developed on a customerservice basis. **What problems is Dixa solving and how is that benefiting you?** customerservice and link between customer and partners. It has been easier and more quickly to solve a case due to the facts that you can link everything together. **Official Response from Trisha Patel:** > Hi Jan, Thanks so much for your feedback. It would be really good to go through the bugs you're experiencing as well as best practices. I'll follow up with you via email :) We'll be in touch shortly. ### 11. Dixa is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Adam B. | Wow-here, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about Dixa?** The ability to quickly swap e-mails / cases between different mail servers **What do you dislike about Dixa?** it's hard to get an overview of longer tickets/e-mails without saying "view original mail" **Recommendations to others considering Dixa:** Their customer service is quick and amazing. **What problems is Dixa solving and how is that benefiting you?** Easy sorting between tickets, customer cases and more. **Official Response from Trisha Patel:** > Hey Adam! Thank you for sharing your feedback! I'm really glad to hear how simple things have gone for you, that's great! The longer threads can be a little difficult to run through but our team are also working on making this much more seamless! If you have any other feedback or need some help, feel free to reach out at any time, we're always available :) https://dixa.com/contact ### 12. Great solution for Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Karina M. | Customer Support Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Dixa?** The fact that Dixa is omnichannel and let you keep all in one place. The interface is very intuitive and easy to work with. Most of the features are self-explanatory, so not much prior training is needed. **What do you dislike about Dixa?** Nothing so far. Some minor issues may occur, but the team tries to fix them right away. **What problems is Dixa solving and how is that benefiting you?** Customer Service. Being omnichannel, Dixa helps me handle chats, emails, calls - all in one place - and bring better customer experience for our clients. **Official Response from Trisha Patel:** > Hi Karina, Thank you for a great review! I’m super pleased to hear that you’ve noticed the improvement for your customers’ experience which Is awesome! Our team are super onto of things too so If you need anything at all please do not hesitate to reach out at any time :) https://dixa.com/contact ### 13. Good and useable **Rating:** 4.0/5.0 stars **Reviewed by:** Julie H. | Kundeservice, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Dixa?** Very fast support, I like the option that you can transfer calls to another agent. **What do you dislike about Dixa?** I would like to transfer an email without the other agent has to accept it. It would also like if the emailadress whas another place, because you can not copy it if another email is waiting. **Recommendations to others considering Dixa:** Very good **What problems is Dixa solving and how is that benefiting you?** It is more easy they both offer email, chat and phone. **Official Response from Trisha Patel:** > Hey Julie, Thank you for taking the time to leave us a review :) Transferring to agents is super useful! With transferring emails - if you wanted to you can also create queues for agents so you can transfer the request into their personal queues for them to grab whenever they’re available. With the email addresses we would really love to hear some more about that, if you have some time I’d be happy to give you a call to understand your use case, feel free to drop an email over to friends@dixa.com and I can pick it up :) Thank you!!! ### 14. Easy and understandable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2019 **What do you like best about Dixa?** I like that I can get a quick overview of the workload and get back to the conversations I was in. At the same time have an overview of the previous conversations with the users. **What do you dislike about Dixa?** The more cases I have opened the slower it is, and it can be very slow when tagging and using quick answers. And if my collague makes a new quick response I have to log out and back in again to be able to access the new template. **Recommendations to others considering Dixa:** I find the chat very helpful. **What problems is Dixa solving and how is that benefiting you?** When we are answering mails and messages you can easily see who has been answering the customer before, and easily find old conversations. **Official Response from Trisha Patel:** > Hi There, Thanks for the review! Having an overview of everything within your account is a great benefit, so I’m glad to know that you can see that too :) Using Dixa day to day I the way in which you are shouldn’t slow down any of your activity. Would you mind forwarding your details over to friends@dixa.com? We’ll be more than happy to take a look into why this is happening :) Thank you again for taking the time to write us a review - we really do appreciate it :) ### 15. Works fine **Rating:** 3.5/5.0 stars **Reviewed by:** May T. | Customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Dixa?** That it shows information about who the customer has been in contact with earlier. **What do you dislike about Dixa?** Sometimes my sound disconects, so the customer no longer can here me. In order to solve this I need to restart Dixa and call the customer again. **What problems is Dixa solving and how is that benefiting you?** I work as customer service, so it solves the customers' issues. **Official Response from Trisha Patel:** > Hi May, Thanks for sharing your feedback and sorry to hear that the sound cuts out. Are you able to share some of the following information with our support team so we can better understand whats happening? You can forward this over to support@dixa.com - Browser/App information - Conversation ID examples - Is this happening for all agents/numbers - What headset you're using - Twilio network test: https://networktest.twilio.com Once we have this we can take a look into why the sound is disconnecting :) Thanks a lot! ### 16. Customer Service Agent **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias R. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** I really like the intuitiveness of Dixa. Extremely easy to use and provides a new user a great platform to learn. Order integration is amazing as well. **What do you dislike about Dixa?** There is some missing functionality when using the app. I would really like to be able to perform a CMD+F search when using it. Also a search function when you need to find a specific queue or a specific phone number. **Recommendations to others considering Dixa:** It will improve the ability to train new employees and transparency. **What problems is Dixa solving and how is that benefiting you?** With Dixa it is much easier to find all conversations we have had with a single customer, both per phone and by email. This makes it easier to handle a case, no matter which agent receives the conversation. **Official Response from Trisha Patel:** > Hi Tobias, Thank you so much for sharing your feedback and experience with us! The search is something I also miss actually, I've also raised this internally as a feature request with our product team :) If you need anything or have any more ideas/suggestions, you know where we are: https://dixa.com/contact ### 17. A fair and efficient system **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe B. | Miss, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** The way that the cases are handed out on Dixa makes the repartition of tasks more equal in the team. It also improves efficiency, as well as internal communication. Dixa made our contact with our customers easier, and as the layout is nice, it is comfortable to work with. **What do you dislike about Dixa?** I wish there was a Dixa app that we could use, for example when we have to do emergency support on weekends. **What problems is Dixa solving and how is that benefiting you?** It has increased equality in our team (as we used to just grab whichever email was in our inbox and the workload was sometimes uneven). It also improved the overall quality of our customer service, as we can send direct links to customers, includes images, etc. **Official Response from Trisha Patel:** > Hi Chloe, You're right, there's no chance of cherry picking :) We don't have an app yet but it is on the roadmap. Unfortunately I don't have an ETA for this :( If you'd like to talk more about this or if you need any help please don't hesitate to get in touch: https://dixa.com/contact Thanks again for taking the time to write a review :) ### 18. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Rikke P. | Customerservice , Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Dixa?** That all inquiries go through Dixa. That you are able to see, when the customer has been in contact with us. The interface are extremely easy to learn. **What do you dislike about Dixa?** We know that this is not possible (for every system ) but it could be nice if facebook messenger could work together with Dixa. **What problems is Dixa solving and how is that benefiting you?** It is easier for us to help customers because we are able to see when they have called us og written us an email. Easier with the difference queues for phone, email, chat. **Official Response from Trisha Patel:** > Hi Rikke, Thanks so much for the kind review. We do have a Facebook messenger integration, here's some more info on this: https://dixa.elevio.help/en/articles/133 If you need some help getting this set up feel free to reach out and we'll be more than happy to assist: https://dixa.com/contact ### 19. Extremely helpful team **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie C. | Channel Manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Dixa?** Dixa takes the questions out of which call to answer or which conversation to answer, with multiple queues and priority settings. It has allowed our teams to be more efficient for this reason, and highlighted further areas we need to change. Right from my first conversation with James, to working with Trish daily, the team at Dixa have been an absolute delight to deal with. Thank you! **What do you dislike about Dixa?** The system has been a bit buggy at times, but the engineering and support team are always there to help through chat within the platform and email. **What problems is Dixa solving and how is that benefiting you?** bringing multiple products into one platform, allowing us to see everything in one place. **Official Response from Malte Cats-Abildgaard:** > Hi Sophie, It's exciting to hear that you have seen improvements in efficiency from eliminating cherry picking of conversations. I can assure you that it's really only a success for us, if it's a success for you too :-) Whenever you are experiencing issues/bugs or just have comments and feedback, please let us now. It is very helpful for us to keep improving Dixa! Best, ### 20. So simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Nikolai Rud P. | Customer Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Dixa?** I really like how easy it is to use Dixa. It is super easy to navigate around in Dixa. Besides, I really like that I have everything from Chat, Email, Messenger and Phone in just one program. **What do you dislike about Dixa?** I would be very nice if you could see statistics for each user, such as indbound/outbound calls, mails. **What problems is Dixa solving and how is that benefiting you?** I creates structure, as all our customer-service-related cases, are stored in the same app. Everything is easy to find through search. **Official Response from Trisha Patel:** > Hi Nikolai, Thank you so much for sharing your feedback with us! Funny you mention stats for each user, we have some super cool new features we're working on which should help resolve this frustration of yours :) You can ping us on friends@dixa.com to hear some more about this. Thank you again, I'm really glad to hear things are going well for you :) ### 21. Good and easy-to-use but slow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Dixa?** Overall a very user-friendly tool with good functions that fulfill our team's needs in customer servicing. Very easy to get to know to and understand - functions are logically located and easy to find. Combines various customer servicing functions in one system - call, email, voicemail and chat. Search-function is extensive and multifaceted. The ability to create customer profiles where one can add various bits of information of customer is also good. **What do you dislike about Dixa?** Particularly towards the end of the working day the program starts to become gradually slower as a customer servant has used it throughout the day. This then resonates into a declining working efficiency of customer servants. In other words, improvements in performance are necessary for us to maintain a high level of customer service for our company. Also the lacking ability to forward messages that you have in any normal email service is not ideal. **Recommendations to others considering Dixa:** Dixa is great and simple to use and if you are looking for a system that combines a number of features, it is a great option for you. However, do consider the slight lack of performance of the system. **What problems is Dixa solving and how is that benefiting you?** Combining several customer servicing functions in one program (call, email, voicemail and chat) means that we have to use less programs for different purposes, making the working day simpler and reduces hassle. In addition the ease of use ensures that we can quickly train new colleagues to use the system. **Official Response from Trisha Patel:** > Hi There, Thank you for taking the time to rate us, we really appreciate your review <3 Slowness is not something you should or should have to experience. We can dig a little further into that too. Would you be able to forward the following information over to support@dixa.com? - Browser/app version - Agents affected (If its not everyone) - Network test: https://www.speedtest.net/ - Is the slowness channel specific? If so which channel Once we have this our team can start troubleshooting why your Dixa account is starting to lag. As for the forwarding, you’re right that’s not something we offer just yet, however you can always CC, BCC or even send the transcript to any recipient. If you’d like a phone call for any of the above issues just let us know and we can also make that happen. Thank you again! ### 22. Dixa helped me scale **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** I really like Dixa's channel neutral approach to customer service. Before I was using lots of separate tools to manage my customer experience but now I can be logged into one tool and respond to customer quickly and effectively. Now nothing gets missed and I've seen a positive turn around in customer satisfaction **What do you dislike about Dixa?** There are still some features missing, that we are looking forward to getting. But already the tool is really good. **Recommendations to others considering Dixa:** We were unsure about using the Dixa implementation services at the start, however, so glad we did. Their knowledge in the CX space really helped me to not consolidate what we did today but optimise they way we worked. We had a great implementation team that helped us through every stage of going live. If you want to be live fast I would reccommend using their services. **What problems is Dixa solving and how is that benefiting you?** Moving away from lots of separate systems has meant I've been able to scale my business and not effect the customer experience. Prior to that I was missing emails, calls and live chats and customers were getting frustrated. I've seen CSAT go up by 21% and since deploying chat increase in ave basket size of 24%. **Official Response from Trisha Patel:** > Hi Chloe, Great review! Thank you so much!! I'm really pleased to see that Dixa has helped your efficiency, especially those CSAT increases, thats awesome, congrats! If there are any features you'd like to see that isn't available let us know and we can schedule a call to go through them, there could even be some work arounds for you too :) Just drop an email to support@dixa.com with your details and availability. Thanks again, we really appreciate it :) ### 23. The best customer service platform **Rating:** 5.0/5.0 stars **Reviewed by:** Malene Constanse F. | Marketing and E-commerce Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Dixa?** Dixa’s design is modern and easy to understand for anyone. I don’t miss any features. When I want help from the Dixa team, they take their time to help me in the best way **What do you dislike about Dixa?** I can’t come up with something that I dislike with dixa. **What problems is Dixa solving and how is that benefiting you?** Helping customers in a structured way, being able to easy create auto replies and tags. **Official Response from Trisha Patel:** > Hi Malene, This is great to hear! I’m loving the dislike list too ;) If you need anything at all, our team are always available :) https://dixa.com/contact Thanks again! ### 24. Awesome Costumer service software! **Rating:** 5.0/5.0 stars **Reviewed by:** Mads C. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Dixa?** Very happy about the way that Dixa seeks to eliminate the incitement cherry pick conversations. Easy to implement and roll out. **What do you dislike about Dixa?** Not being able to edit flows midway, without having to erase subsequent actions. **What problems is Dixa solving and how is that benefiting you?** One main problem that has been easy to address with Dixa has been to eliminate cherry picking of conversations/tickets, causing inquiries to be left for a long period of time without being handled. **Official Response from Trisha Patel:** > Hi Mads, Thanks for the review! I’m glad to hear things were easy to set up. Interesting you also mentioned that we can’t edit flow mid-way but guess what, we have some great news! Were working on an improvement for this! Even better news…you can sign up for early access :D Here’s the link to where you can do this: https://dixa.elevio.help/en/articles/162-improved-flows-early-access-program Once you have access to this you can easily edit any flow mid way, this will save you so much more time too! In the mean time if you need anything or have any questions feel free to reach out to us at any time: https://dixa.com/contact Thank you again :) ### 25. Great tool for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanette H. | Marketing Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Dixa?** It is a great help that Dixa works with Magento so that all customer orders are quickly available. **What do you dislike about Dixa?** I'm missing sound when the phone rings, a pop-uo is not enough. **Recommendations to others considering Dixa:** Just do it - you will save a lot of time. **What problems is Dixa solving and how is that benefiting you?** The program works perfectly for the needs I have in my workplace. **Official Response from Trisha Patel:** > Hi Jeanette, Thanks so much for sharing your feedback! We really appreciate it :) With the phones you can choose whether there will be a sound or not…this can be changed under Settings > Profile. You can also set a different tone for each channel If you wanted to as well. Thanks again Jeanette! ### 26. Easy transition totally supported and does what is says on the tin **Rating:** 5.0/5.0 stars **Reviewed by:** Rob P. | Customer Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** I like the fact Dixa is not scared to reshape the industry on treating customers like humans, not just another contacts working in a premium brand we needed the human touch and tools to support our demanding customer base. **What do you dislike about Dixa?** reporting is in early development but again I hope for great things once this area has been developed. **Recommendations to others considering Dixa:** Make sure you bring them on site and expose them to the reality of your business and they can then really help you to create a bespoke solution to make you better. **What problems is Dixa solving and how is that benefiting you?** removing the focus on contact channels and creating the human statement of conversations, helps me create a global team vs regional teams. **Official Response from Trisha Patel:** > Hi Rob, We are strong believers that we should be treating customer as friends, so its great to see you recognise that too! Reporting is being worked on as you mentioned :) Just keep an eye out for the notification within your Dixa account, you'll see it within the gift icon. Thanks again for your feedback, we do appreciate it! ### 27. It just works! **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth S. | Selvstændig erhvervsdrivende, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** Dixa works quite well. I like that it can integrate all different ways of communicating in just one system, which is great! **What do you dislike about Dixa?** The price for using Dixa is higher than the old system, but it is okay - The calls for Dixa is a bit high **What problems is Dixa solving and how is that benefiting you?** Our customers service do really work much better than before. We really get all of the e-mails, Facebook messages and chat messages answered quite fast and good! **Official Response from Trisha Patel:** > Hi Kenneth, Thanks so much for your feedback. It would be good to hear some more about the calls being high. I'll follow up with you via email :) ### 28. Easy and helpful tool making my everyday tasks easier to complete **Rating:** 4.0/5.0 stars **Reviewed by:** Monika D. | Customer Service Representative, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2019 **What do you like best about Dixa?** I really like setup of the program, how easy it is to get an overview as well as how user-friendly it is e.g. when giving me notifications and reminders. **What do you dislike about Dixa?** I find it irritating that sometimes conversations are transferred to other colleagues when I actually started working on them. **Recommendations to others considering Dixa:** Think about which features and crucial for your company to have and ask Dixa about a tailored solution. **What problems is Dixa solving and how is that benefiting you?** I answer customers faster and have a clear overview of the conversation history. **Official Response from Trisha Patel:** > Hi Monika, Thank you so much for your review, It’s great to know that you’re finding the system user friendly :) With regards to your frustrations, this is something we can definitely help get rid of :) We would really like to spend some time with you resolve this as well run through some best practices that could be useful. Would you be able to send an email to friends@dixa.com with your details and your availability, we’ll pick it up and get something scheduled in :) Thanks again Monika. ### 29. After living Zendesk i was worried **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2020 **What do you like best about Dixa?** After living Zendesk i was worried about finding the right platform for my company, one meeting with Dixa changed it all, friendly and easy to install, agents of all ages and knowliedge are very satisfied and happy to start their day with Dixa. **What do you dislike about Dixa?** There is no dislliks, only improvments that takes place to my satisfaction. **What problems is Dixa solving and how is that benefiting you?** Combination of all cannels in one platform, chat, mails,some everything flows. **Official Response from Trisha Patel:** > Hi There, Thanks so much for taking the time to leave some feedback for us :) Moving from systems can be pretty daunting especially when you’re used to one way of working, but I’m really glad to hear that since moving over Dixa is working really well for you. We are also constantly working on improvements so if you have any suggestions or feature request definitely share those across with us. In the meantime, if you need anything at all please don’t hesitate to get in touch: https://dixa.com/contact Thanks again :) ### 30. Dixa is the new way forward **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** I like that it is modern, that I can set myself to "away", I also like that I can speak with headphones rather than a handset. It has proven to be a great tool for communicating within the company. **What do you dislike about Dixa?** I do not like very much that the music I am listening to does not switch off when being called on Dixa. **Recommendations to others considering Dixa:** Prepare the employees for this as it is a new kind of telephony system, train them on basic functions such as transferring calls and hanging up. **What problems is Dixa solving and how is that benefiting you?** I like that I can listen in to conversations, particularly with our sales department (improving sales calls), I also can see who is not at their desk at any time, I also can see who is calling me straight away and am given time after a call to note down anything before I receive another (should I choose to). **Official Response from Trisha Patel:** > Hi, Dixa can be really flexible so I'm glad to hear things are working out for you. With the music, if you're listening to youtube, Spotify, iTunes etc that will continue to play in the background when a call comes through, we're unable to pause that I'm afraid :( It would be really cool though! If you need help or advice with anything you can always contact us on any of these channels: https://dixa.com/contact Thanks again for taking the time to review us :) ### 31. There has been a bit frustration. I feel like "I can't see everything" **Rating:** 1.5/5.0 stars **Reviewed by:** Manmohan G. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Dixa?** That you can play a song for the costumer, when its on hold **What do you dislike about Dixa?** You do not have a good overview. Everthing is mixed up together. And it logs you out without reason **Recommendations to others considering Dixa:** No **What problems is Dixa solving and how is that benefiting you?** I feel like everyone in my office has been more frustrated because od Dixa, which is a bit unmotivating **Official Response from Trisha Patel:** > Hi Manmohan, It would be great to be able to hop on a call with you if you have some availability, I would love to be able to discuss the overview you have or would like to see in Dixa as well as how we can help your agents be less frustrated and more efficient. You can email your details over to friends@dixa.com and I’ll pick it up. We definitely don’t want your agents feeling demotivated so lets change that :) ### 32. Simple and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Kelsie A. | Head of Event Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Dixa?** The interface is easy to use and understand. **What do you dislike about Dixa?** The insights could be improved to help with monitoring and reporting. It would also be helpful to be able to link DIXA to our internal customer booking system. **What problems is Dixa solving and how is that benefiting you?** Work flow is distributed more easily, and we can utilise the different flows to effectively organise multiple email addresses across several team members. **Official Response from Trisha Patel:** > Hi Kelsie, Thank you so much for writing us a review! I’m glad to know that you’re finding it easy to use :) Reporting is something we’re working super hard on improving and any feedback you have on this would be super awesome! If you have some ideas or wants that you’d like to see please do share that across with friends@dixa.com :) With your booking system, depending on what you wanted to pull you might be able to try using our Custom Card integration: https://support.dixa.help/en/articles/8 If you need some help with getting the integration set up or even just wanted to speak about improvement ideas we are all ears and available 24/7 https://dixa.com/contact Thanks again Kelsie :) ### 33. Providing Omnichannel, with an easy interface **Rating:** 4.0/5.0 stars **Reviewed by:** Jonas L. | Head of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** I'm happy about the simple way of using Dixa, on a daily level. Information is easily available, and you often gets updates on new changes, which makes it feel like a product in constant development. **What do you dislike about Dixa?** By being a "new" product, it is still in development, and a lot of improvement can happen, to make sure that it is one of the real heavy hitters. Also the available data could be made more available for the customers, and shown in realtime **What problems is Dixa solving and how is that benefiting you?** Dixa is helping us, with handling phone calls as well as chats, and has created a great way of getting an overview over the different contact points **Official Response from Trisha Patel:** > Hi Jonas, Thank you so much for your review, and you're right we are always developing so your feedback is really appreciated. Data is something were working on improving too, this should hopefully be released very soon! It's worth keeping an eye out on the gift icon for the announcement within your Dixa account. Hopefully the new features will fulfil what you need too! Thank you again Jonas! ### 34. God and bad **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** In general I like the interface on the pc and the easy overview of who in the company are available. **What do you dislike about Dixa?** PC Interface: Have to reload many times otherwise I experience problems with either hearing the person at the other end (as if muted) and/or the person at the other end can hear me (as if muted). I am not making many calls, and I still have to look for the 'End call' buttom every time. Could be more visible and intuitive. Headset: Sometimes have to reactive the headset by pulling the speaker arm up in mute position, or by mistake hit the 'Jabra' buttom on the front of the headset, so it turns red. Problem is I can't see that when I have the headset on. **What problems is Dixa solving and how is that benefiting you?** I am almost only using Dixa for calls (in and outgoing). Once in a while, I receive e-mails from my colleagues. So the benefits are very limited compared to the old phone system. **Official Response from Trisha Patel:** > It’s great to hear that you’re getting on so well with Dixa. Would you be able to hop on a call with us to better understand why there are connectivity issues with the calls? It would also be good to hear more about the way in which you’d like to see things work in Dixa, especially around the end call button. You can send us an email to support@dixa.com with your info and we can make this happen :) ### 35. New to Dixa **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Dixa?** Dixa offers several improvements to our company's previous CS tool. It's intuitive and easy to use and the change was no big thing. **What do you dislike about Dixa?** A missing app is a big downer as Customer Service is only a part of my job and when being on the road mobile access would help so much. Not many enquiries are transferred to me, so a real time notification would help a lot as I have to log in several times a day and often it's not necessary. Often problems with login and notification says that there is no internet connection available, but I am online. Maybe if you switch between different networks (home, shop, office)? **What problems is Dixa solving and how is that benefiting you?** Using Dixa for customer/member enquiries of all types CS is small part of my job and I only answer a few enquiries from a specific customer group a day. **Official Response from Trisha Patel:** > Hi, Thank you for sharing your feedback! We're glad to hear that the change went smoothly, thats pretty awesome. The mobile app is something I and I'm sure others also miss, however it is on our radar and we will be working on getting this developed. I think it would be great to hop on a call for us to understand your workflow and see if there are any work arounds for getting notified too. With regards to connection issues, would you be able to perform a network test and forward us the results? Is this something that happens to all agents? https://www.speedtest.net/ You can send over your details to support@dixa.com, just let us know your availability and we can take it from there :) Thanks again :) ### 36. Dixa review, my experience **Rating:** 4.0/5.0 stars **Reviewed by:** Nillo A. | Business Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Dixa?** I like that you can upload and save numbers. Futhermore it is one service which contains it all. You can talk to the customers on phone, chat and email. It's also cool that there is a call back feature, very good customer service. **What do you dislike about Dixa?** Ypu can't sort the data about the customers. **What problems is Dixa solving and how is that benefiting you?** it is the only system where we have a complete overview of the customers history. It helps us to serve our customers in the best possible way. Futhermore we can divert the calls to our private numbers, it helps if one of us is needed who is not physically at work. **Official Response from Trisha Patel:** > Hi Nillo, Thanks for your review! The callback feature is pretty cool, and super convenient too. With sorting customer data, if you have some ideas or suggestions we are all ears! You can share your thoughts with us via one of these channels: https://dixa.com/contact Also...if you needed additional customer details than what Dixa offers, we also have this custom card integration where you can pull a lot of customer information across to Dixa: https://dixa.elevio.help/en/articles/8-custom-card-integration If you have questions or need some help getting this set up just reach out and we'll be more than happy to assist :) ### 37. Excellent experience, easy and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Dixa?** The best thing about Dixa is that everything is in one place. Chats, emails, calls, FB messenger. And you can view the conversation history easily. It makes me more efficient at my job which in turn gives a great experience for our customers. **What do you dislike about Dixa?** The only things I dislike are no forwarding of emails, however you can send a transcript. **What problems is Dixa solving and how is that benefiting you?** No problems at the moment however sometimes I do have t reload the system as spell check stops working randomly. Benefits are that everything is in one place and very easy to use. **Official Response from Trisha Patel:** > Hi There, Thank you so so much for your review, we really do appreciate it <3 Viewing your customers’ history is super important so it’s great that you see the benefit of that too :) Transcripts are a great way of forwarding emails. CC/BCCing also work..alternatively you can also use side conversations. With Side Conversations you can have conversations on the side of your existing conversation with your customer and keep the overview at the same time. Here’s some more info on this: https://support.dixa.help/en/articles/160 With regards to the spell checker - that definitely shouldn’t be happening but we’ll be able to take a further look into that for you. Would you be able to forward your details over to friends@dixa.com and we’ll pick it up from our end :) Thanks again! ### 38. Seamless Helpdesk Transition **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Dixa?** Very intuitive and simple platform. Dixa is clearly a very dynamic company that listen to customer feedback and implements change quickly. **What do you dislike about Dixa?** There are occasionally glitches with the platform (e.g. some analytics pages) but I'm yet to come across anything that hasn't been fixed quickly (or at least isn't a work in progress) **What problems is Dixa solving and how is that benefiting you?** We are helping customers more efficiently. We're able to serve a larger number of customers, and use canned responses to good effect. Internal communication has been made easier through Dixa also. **Official Response from Trisha Patel:** > Hi There, Thanks so much for writing such a great review! We’re always looking to improve the product as well as your experience using the tool so anything you need or think should change please do let us know. Analytics is a huge one we’re working on right now - if you need anything off just let us know and we’ll working on a resolution asap. If you need anything at please, please don’t hesitate to reach out, we’re always available: https://dixa.com/contact Thanks again :) ### 39. Helped me scale my businedd **Rating:** 5.0/5.0 stars **Reviewed by:** Anouska M. | Founder and MD, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Dixa?** The Omni-channel approach really helped me to scale the business, before Dixa we were using email and our personal mobile phones. We were loosing emails in a shared inbox and often clients were repeating themselves. Now everything is in Dixa we never lose emails or forget to phone clients **What do you dislike about Dixa?** The reporting is lacking a little however the are bringing out embedded analytics by Q3 **Recommendations to others considering Dixa:** We didn't use their implementation team, in hindsight, we would have used their team. **What problems is Dixa solving and how is that benefiting you?** Channel silos, poor response times, poor customer feedback. Now we have a single customer view, greater response times and customers are happy **Official Response from Trisha Patel:** > Hi Anouska, Thanks for taking the time to rate us, we're really pleased to hear that Dixa has helped clear things up for you and your team! If you need a hand with set up or would even like us to review your account and configuration its not too late, just swing by or drop us an email with your availability and we can take it from there :) Thanks again Anouska! ### 40. I think it's a complicated system to learn - but when you know how it works, it is really nice! **Rating:** 4.0/5.0 stars **Reviewed by:** Clara-Sophie B. | Costumer Service , Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about Dixa?** I like the fact the it has all-in-one! You can chat, answer mails, answer call + call members. I also love the fact that you can transfer mails to other agents. **What do you dislike about Dixa?** That you'll receive mails while you are on phone - and that the sound will still appear even though you are on phone. **Recommendations to others considering Dixa:** x **What problems is Dixa solving and how is that benefiting you?** We now have all-in-one (phone, mail and chat in one) **Official Response from Trisha Patel:** > Hi Clara, Thanks for sharing your feedback! Transferring emails is super useful and awesome! If you need some help or a training session just let us know we'll be more than happy to help :) I think we can help with the sound issues you're facing, but I also think it would be great to hop on a call to figure out your workflow and avoid other request popping up whilst you're on a call. If you have the time, would you be able to send your details and availability over to friends@dixa.com? We'll take it from there :) Thanks a lot Clara! ### 41. Next generation Customer Relations Software - love love love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Cecilie L. | Kundechef, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2019 **What do you like best about Dixa?** It simply makes it easier for us to create and grow our customer relations. Its fun, simple and efficient! **What do you dislike about Dixa?** Still a rather new company, so we are looking forward to even more awesome features 🤩 **Recommendations to others considering Dixa:** Go go go! I cannot recommend this enough for anyone wanting to work with customer service and creating a relationship above and beyond "just another ticket number" **What problems is Dixa solving and how is that benefiting you?** Being to simple, user friendly and efficient to work with (and in), Dixa has given us even more time with the one thing that really matters; Our friends, the customers. **Official Response from Trisha Patel:** > Hi Cecilie, Thank you so so much for your review! I'm really glad to hear that you're enjoying using dixa especially how its helping to grow customer relationships - thats amazing! Ah we're always looking to improve and will be pushing out new features often, keep an eye out on the gift icon ;) Also if you'd like to hear some more about what we're working on feel free to reach out to us at any time: https://dixa.com/contact Thank you again! ### 42. Very clean and useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Dixa?** Dixa is fast and had an very clean optics that is wonderful to use. More and more it became to an very good Programm that we use in our Company **What do you dislike about Dixa?** Dislike is such a hard word but there is a lot to improve like the that you cant change the Receiver adress when you get an e-mail. **What problems is Dixa solving and how is that benefiting you?** With Dixa we had a lot of time improvements and will be faster at our work **Official Response from Trisha Patel:** > Hi There, Thanks for taking the time to write a review for us, I’m glad to learn that things are working well, sounds like things have gone smoothly :) There are a lot of improvements still to be implemented, our team are working super hard on making Dixa awesome. Definitely keep an eye out on the gift icon on the top right corner for updates of new features/improvements. Thanks again! ### 43. Easy to use and fast to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2019 **What do you like best about Dixa?** It's simple and it has all kind of tickets in one (mail, facebook, phone). It's nice not to have to choose a ticket but getting tickets automatically. When an agent is not at work, is very good that the customer can get an answer from another agent and dont have to wait for one specific person to get back in the office. **What do you dislike about Dixa?** Sometimes the connection is not too good and we do have some issues with especially phone calls. **What problems is Dixa solving and how is that benefiting you?** Don't have to worry about customers getting forgotten or that some tickets are not getting an answer as noone want to solve it. **Official Response from Trisha Patel:** > Hi There, Thanks so much for your feedback. It’s great to see how efficient Dixa is making things for you and your team. Having everything in one place is also one of my favourite things, it just makes everything a lot easier, especially not having customers’ requests fall through the cracks. Sorry to hear that you’re experiencing issues with the connection, this is something we can definitely look into and help troubleshoot :) We have a great support team who are available 24/7 via any of these channels: https://dixa.com/contact If you’d prefer a scheduled call just send over your details and availability to friends@dixa.com and we’ll get something added :) Thanks a lot! ### 44. Easy and user-friendly tool **Rating:** 4.0/5.0 stars **Reviewed by:** Noora R. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Dixa?** Dixa is easy to use, and you can clearly see the amount of mails and phone calls on the dashboard. You can see immediately the answers from the customers on the side bar, that helps solving the open cases quickly. **What do you dislike about Dixa?** Forwarded e-mails can not be answered straight away, you need to send a transcript to do that. All the emails from the same customer are not always linked to the same conversation. **Recommendations to others considering Dixa:** It's a great tool with versatile functions. **What problems is Dixa solving and how is that benefiting you?** Customer support and feedback, phone calls from customers. You can work on many cases at the same time. **Official Response from Trisha Patel:** > Hi Noora, Thank you for the nice feedback! We're always looking to improve things so this is great. Do you mean forwarding a conversation outside of Dixa? If so yup it would have to be either CCing/BCCing, creating a new conversation or the easiest as you mentioned, sending the transcript to the customer. Conversations should always be threaded, providing customers are replying back to the existing thread. If they are and new conversations are being created instead of a comment update, can you send over a few examples to support@dixa.com? If customers are simply sending in multiple emails we also have something called linked conversations - so you tie a bunch of conversations together using one bow. If this is something you'd like to use just let us know :) Thank you again! ### 45. My thoughts on Dixa **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Dixa?** -Follow up feature, it's a nice alternative to creating more manual notes for following up and keeping an eye on a ticket. -I like how the search feature is set up - Phone calls seem to encounter less lag than other platforms used **What do you dislike about Dixa?** -That tickets don't come directly back to myself, but that's not really the intention of Dixa, so not much we can do about that. - The idea of having chats and phone calls at the same time, This is something that can be worked around by going offline of chat. -Searches can take quite some time to load **Recommendations to others considering Dixa:** I think Dixa is a solid platform and could be perfect for the right company. **What problems is Dixa solving and how is that benefiting you?** -General customer service queries regarding purchase, warranty, repairs, etc.. -Logistics queries and issues - **Official Response from Trisha Patel:** > Hi There, Follow ups is something I also rely on, and you’re right is so much easier this way rather than having to make notes or remember to follow up. When you say tickets not coming back to you directly, assuming this means you want full ownership of the conversation? If so, you can have a separate queue for yourself and you transfer the conversation to your own queue - you would pretty much own that conversation. https://dixa.elevio.help/en/articles/3 You are spot on with having chats/phones coming through at the same time. Depending on your work flow you can also have it so agents work in shifts for these live channels :) If you’d like to talk more about having ownership of conversations or anything else, feel free to reach out to our team and we’ll be more than happy to help: https://dixa.com/contact Thanks again for taking the time to write this review :) ### 46. Very easy and intuitively to work in Dixa **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about Dixa?** Best: That conversation is linked. Easy to learn and you only have one system til phone, email and chat. We can make our owns flow Follow up funktion. **What do you dislike about Dixa?** I miss an agent with some more rights than now. There is some smaller things, but I am sure the that will be fixed. That you only can write in english in Dixa. **Recommendations to others considering Dixa:** It is easy to learn. Fantastic that chat, phone and mail in the same system **What problems is Dixa solving and how is that benefiting you?** We have some issue about language in chat on our homepage. **Official Response from Trisha Patel:** > Hi There, Thank you for writing us a review :) I’m glad to hear how well things are going. With the agents - what kind of rights did you want give them? It would be great if you can send an email over to friends@dixa.comw with your details, once we have this we can get a call scheduled to see how we can help :) Also with regards to language, at the moment the Dixa interface can only be used in English, however you can support your customers in multiple languages if needed. If you’d like to hear some more on this feel free to get in touch with us at any time: https://dixa.com/contact Thanks again for the review :) ### 47. Dixa for the win **Rating:** 5.0/5.0 stars **Reviewed by:** Jade L S. | Faults & Customer Care Manager , Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Dixa?** Calls and emails can be found in one place **What do you dislike about Dixa?** Analytics need to be improved as the stats we pull seem to be a bit off **What problems is Dixa solving and how is that benefiting you?** Saving time with information on one platform Managing the team's workload ### 48. I dont have any! **Rating:** 2.5/5.0 stars **Reviewed by:** Maria F. | Handelselev , Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Dixa?** That you cant choose your own mails. The mails comes in order. **What do you dislike about Dixa?** Is frustrating that you in a convo with a customer gets answers so it cant be hard to figure out where the customer has answere. **Recommendations to others considering Dixa:** I havent thought of recommend Dixa to any one **What problems is Dixa solving and how is that benefiting you?** Customer related ### 49. Easy to set up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Dixa?** How easy it is to set up; very quick to get a phone line established and to have all support come through to one place. **What do you dislike about Dixa?** There are a couple of features missing which would be useful to have - but it's a growing product so I'm sure they'll come in time. **What problems is Dixa solving and how is that benefiting you?** Distributed customer support channels and software across markets, Dixa has helped us move to one solution to support our international growth. **Official Response from Trisha Patel:** > Hi There, I’m glad to hear you managed to get Dixa implemented pretty easily, that’s great to hear! As for those features you’re missing, we would to hear some more about that, if you have time and would be interested in sharing that feedback with us we can set up a call, just email your details over to friends@dixa.com and we can get something scheduled. Thanks again for taking the time to write a review :) ### 50. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Dixa?** I like the fact that all work can be shared and seen my your colleagues. That way we are able to help each other if someone if not in the office. I also like that we do not have to file anything away. It is also helpful that we can access each others calls and listen to them with absolute ease. **What do you dislike about Dixa?** I dislike the fact that chats/emails interrupt you while you are on the phone. I also dislike the fact that emails do not come back in date or time order. You have to muddle your way through to find out the last enquiry. **What problems is Dixa solving and how is that benefiting you?** I feel alot more organised with my work load. I know at the end of the day If I have dealt with all my enquiries. **Official Response from Trisha Patel:** > Hi, Thank you so much for your feedback, its really appreciated :) We also like that it's easy to help each other when someone is OOO. With the interruptions we have some works arounds that would help. If you'd like to hear more just send us an email to support@dixa.com :) We'd also like to hear more on your workflow and how the emails time line is threading. Thank you again for taking time to provide your feedback! ## Dixa Discussions - [In which countries are phone numbers available?](https://www.g2.com/discussions/phone-95ee9ab3-5371-467d-9291-4116e53baa5a) - 1 comment, 1 upvote - [Do I need any hardware or softphones?](https://www.g2.com/discussions/phone-68f1fb7f-61d9-405d-86d2-665512202e67) - 1 comment, 1 upvote - [Can I keep my existing number?](https://www.g2.com/discussions/phone-0ab47a8f-1796-40b8-8c5c-818bd60f8f96) - 1 comment, 1 upvote - [Which payment methods do you accept?](https://www.g2.com/discussions/payment-e56966a1-f8da-47ec-8a01-891d7168a1c0) - 1 comment, 1 upvote - [View Dixa pricing details and edition comparison](https://www.g2.com/products/dixa/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-07+09%3A51%3A40+-0500&secure%5Bsession_id%5D=79b90ddd-09a2-4b18-96b6-9a0cbcca4942&secure%5Btoken%5D=7f4403e8873240769fee78a02ff63665ca19b3bb7f06585ed0b93d0e92a49c40&format=llm_user) ## Dixa Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Quality Assurance** - Evaluation - Calibration - Reports **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Workforce Management** - Agent Availability **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - In-App Messaging **Knowledge Base** - Q & A - Link Sharing - Searchable **Engagement** - Feedback - Dashboards - Training **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Functions** - Session Routing - Session Queuing - Concurrent Calling - IVR - Inbound Screen Pop - Persistent Data **Platform** - Conversation Editor - Human-In-The-Loop **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding ** Internal Use** - Customization - Knowledge Base **Security** - Verification - Role-Based Permission - Public vs Private **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Communication** - Social Features - Tagging - Upload - Comments **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Dixa Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,710 reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - 4.4/5.0 (529 reviews)