Dixa is amazing compared to other competitors. Not only in terms of pricing but also in terms of support and efficiency. It made the experience enjoyable since Dixa is user-friendly. The integration has been an easy steps. Definetly a good software to use daily. Review collected by and hosted on G2.com.

Still a new company with some features to improve however Dixa is extremely quick in replying to our needs and ready to implement new features. Review collected by and hosted on G2.com.

The quality of life features that are integrated now with the AI.

Also, their customer service is quick and helpful. Review collected by and hosted on G2.com.

There are some bugs in translations, such as the wrong language being used.

Also, when doing a spell check, the language can change to English. Review collected by and hosted on G2.com.

Dixa collects all communication channels and bundles them in the system. This makes it much easier for our customer service agents to work more efficiently and get in touch with our customers more quickly. We assume that our NPS will increase sustainably. Review collected by and hosted on G2.com.

The introduction of Dixa went smoothly. A wider range of system interfaces would be desirable in order to link Dixa with even more relevant third-party systems. Review collected by and hosted on G2.com.

Dixa is an exceptional program for Customer Care that offers user-friendly features for both administrators and agents. As an E-commerce business catering to diverse languages, Dixa provides us with an excellent overview of all our conversations, enabling seamless flows that consider language nuances and contact triggers. Its agent-friendly interface requires minimal training, allowing agents to efficiently navigate and engage. Agents also appreciate the ability to track their own performance.

The setup process for Dixa was notably straightforward, and their onboarding support was commendable. Notably, the support doesn't end after onboarding; quick access to assistance and prompt replies are consistently available. Dixa demonstrates a commitment to continuous improvement by actively seeking and incorporating user feedback. The decision to switch to Dixa has proven to be highly beneficial, and we are extremely satisfied with the positive changes it has brought to our operations. Review collected by and hosted on G2.com.

One area for improvement that stands out is the analytics aspect. While Dixa has introduced valuable new features, extracting actionable insights from the data can be somewhat challenging and time-consuming. Review collected by and hosted on G2.com.

Easy to use

Customer friendly

Great features Review collected by and hosted on G2.com.

Does not have a chat option for agents only phone Review collected by and hosted on G2.com.

I like how easy dixa is for my agents. I've been a spokeperson for Dixa for many years about intuitive, easy workflow, and general focus on agent needs. The queue setup is amazing, and the way that their system makes agent work seamlessly, and really be the best version of themselves. Review collected by and hosted on G2.com.

The in depth analytics has gotten a lot better, but it still could be better. Missing fairly simple analytic tools, that is normal in many services like dixa. Beside that it is minor things, that comes down to preference, which will always be difficult to nail . Review collected by and hosted on G2.com.

Dixa is a great platform for combining all of your contact center channels into one, easy to navigate space. Interacting with customers through chat, email, text and phone is smooth and simple. The functions are user-friendly and the Support Team is always very responsive when it comes to any issues with performance. The Analytics feature is great and very helpful to monitor agents for Quality and Performance. Review collected by and hosted on G2.com.

Occasional network disturbances cause slow/lagging interactions. But as I stated before, the Support Team is always very responsive and willing to look into any problem and address it ASAP. Review collected by and hosted on G2.com.

The most helpful about Dixa is their Customer Support Team. Quick to assist and resolve whenever there is an issue or unclarity. Review collected by and hosted on G2.com.

Sometimes unclear data analytics and limited converstion export options. Review collected by and hosted on G2.com.

Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track daily productivity, the dashboard page is amazing which shows the whole analysis of data, the customer support experience is great after using dixa, its easy to implement, increase in team productivity after using it. Our team does the majority of their work in dixa and is very happy with it. The Dixa support team is also very quick to resolve issues. Review collected by and hosted on G2.com.

sometime it slow to operate but support team is very quick they resolve the issue very fast. Review collected by and hosted on G2.com.

That we can see all the times the customer has been contacted, I enjoy seeing the thread. I also like the analytic page so I can see how much I have been doing and keep track of it. Review collected by and hosted on G2.com.

The transferring system, I don't like that we can't speak to someone in a different queue unless we transfer to them directly. It doesn't feel as personal for the customer.

I also wish there was someway that when the customer is using the chat feature on our website, we can see what part of the website they are on/looking at. Review collected by and hosted on G2.com.