Dispel Pros and Cons

The Dispel team has done an amazing job of being proactive and doing their due diligence to identify the challenges and pain points that an organization has with securely providing remote access to their employees and third parties.

The product provides a great emergency access solution to easily onboard users in critical scenarios. This is extremely important for organizations in the manufacturing industry or in OT/ICS in general.

The product is simple to use, while still providing a robust security architecture to ensure/validate that only authorized users are connecting.

The product has granular RBAC features that provide enhanced management capabilities.

The customer support provided was the best that anyone could ask for. Review collected by and hosted on G2.com.

We did not experience any downsides while using this product. Review collected by and hosted on G2.com.

Dispel prioritizes security above all else. With its built-in multi-factor authentication (MFA) and approval workflow capabilities, the product ensures a highly secure environment. Not only is it easy to deploy and administer, but also convenient for onboarding OEMs. The user experience is seamless, making it effortless to navigate and utilize the product's features.

In addition to its exceptional features, Dispel offers an outstanding after-sales service. The company goes above and beyond to provide a great customer experience. They demonstrate flexibility and act as true partners, attentively listening to their customers' needs and consistently enhancing the product based on valuable feedback. Their commitment to continuous improvement ensures that customers receive the best possible service. Review collected by and hosted on G2.com.

I don't have any remarks about the product. It really works the way we want and need it. Review collected by and hosted on G2.com.

A lot of the complexity for delivering Secure Remote Access is taken away, due to the problem which Dispel addresses (complexity and too many stakeholders)! I also like the Dispel team and the fact that they will go the extra mile to work with us and end customers to engineer integrations, to help with those customer issues that bother them the most (not always technical). Review collected by and hosted on G2.com.

Okay, we are a partner but this issue also affects product champions and influencers within the businesses we deal with. It's not an easy sell! Customers have to be quite technical to 'get it', and also the licensing model is tricky for the type of customers we have. Neither of which are anything to do with the Dispel solution, but more to do with the maturity and technical level of our customers. Review collected by and hosted on G2.com.

I really like the ease of use from both the administrator interface and the remote user interface. The solution has allowed greater remote management of our current IT infrastructure across multiple environments, helped reduce costs from how we did things in the past, increased our security when working with external vendors, offered extra benefits with being able to record user sessions, reliable quick support by the Dispel team and if needed we now have a solution that can be upscaled quickly. Review collected by and hosted on G2.com.

As a solution its great. I don’t have any direct dislikes but if there was anything I might change it would be to enhance the graphics a little within the admin console. Review collected by and hosted on G2.com.

Recording Functionality for every action done by the support personnel. Particularly helpful in providing access to Users who do not have company-specific email addresses. Review collected by and hosted on G2.com.

Initiating the remote connection did not work for me a few times, so I had to get in touch with Dispel support to resolve it. Review collected by and hosted on G2.com.

third-parties who need access to industrial control systems can be effectively controlled and monitored. Review collected by and hosted on G2.com.

There is no session mirror while third party has access to OT system. Review collected by and hosted on G2.com.

Responsive, US-based support team. Pilot implementation was painless and it was easy to demonstrate value to management. Security standards are better than the others we looked at, and NIST CSF-compliance was a major plus. Review collected by and hosted on G2.com.

We like pretty much everything. They're adding new integrations, but more custom ones take about a week to get during onboarding. The ones we needed, they had already (AD, Yubikey) and their team built out the others we needed quickly by the end of the pilot. But check with their team in advance if you have something esoteric. The Dispel team was pretty flexible. Review collected by and hosted on G2.com.

The product is extremely easy to use. Dispel team are always available to help Review collected by and hosted on G2.com.

At the moment not much maybe the opportunity to customise. Would like to add the company logo if possible as an example. Review collected by and hosted on G2.com.

Dispel's platform is technically sophisticated and novel, yet prioritizes simplicity for deployment and users. It is also backed by a fantastic team to work with. Review collected by and hosted on G2.com.

There is not much to dislike. The solution has all the core features I'd look for in a secure remote access solution and I'm looking forward to the developments they have in the works. Review collected by and hosted on G2.com.

Security for factory applications (OT framework) with 2FA. With increasing cyberattacks on organisations and manufacturing being one of area of vulnerability, having secure external connectivity to systems is of utmost importance. Review collected by and hosted on G2.com.

Setting the infrastructure up and maintaining individual user accounts from vendors. Review collected by and hosted on G2.com.