Dialpad Sell Reviews & Product Details - Page 4

The system is very user-friendly. I have great real-time visibility. Being able to go back and listen to a call is invaluable for resolving customer complaints and training. Running analytics is very easy. Review collected by and hosted on G2.com.

The help/user support. You can ask the same question using different wording and will never get the same answer. Also getting a real person to assist is often a struggle. Review collected by and hosted on G2.com.

The AI meetings are HUGE, they are a great benefit to our business. In addition to the ability to do AI coaching has allowed up to keep our team up to date with all the lastest changes with our products. Review collected by and hosted on G2.com.

Some of the intergration takes some time to get set up correctly, but ones it is set up you are good to go! Review collected by and hosted on G2.com.

We use this app every single day. In the office and with customers ..... All hours of the day and night . Allows us to work remote and not have to call from any personal numbers. Chats and Meetings also a great assett when working remote. Also text based marketing to remind clients of events or specials coming up. Allows you to reach multiple campaigns at one time. Dialpad Sales is really good for multiple lines and if you need different routing options. Transcribing calls in real time allows the management to monitor your call and possibly help out with a sales pitch or rebbuttal. Allows new employees in the marketing department to observe sales calls in real time. The people administrating were helpful and went slow when implementing the software into our system. Review collected by and hosted on G2.com.

What we have issues with from time to time are dropped calls . Every now and then when you are on DND there seems to be missed calls . You can track the call and ususally figure out why it was missed. Like if two calls come in at the exact same time it only reroutes one of them. Having people that are unfamiliar with the software is the hardest part of using it. Review collected by and hosted on G2.com.

I appreciate Dialpad AI Sales Center for its real-time insights, which help optimize sales strategies on the fly. The seamless integration with communication tools and its user-friendly interface make it easy to manage and track sales activities, improving overall efficiency and enabling better decision-making in the sales process Review collected by and hosted on G2.com.

The learning curve can be steep, and occasional glitches in AI transcription can lead to inaccuracies in call summaries. Review collected by and hosted on G2.com.

I like the ease of using the dialpad portal and configuring the automated menu and features was pretty easy. Review collected by and hosted on G2.com.

I dont like that I am not able to have the same number on the outbound caller ID for all my calls. Review collected by and hosted on G2.com.

Being able to see your phone queue. Alot of great different features. Super easy to use and easy to train on. Review collected by and hosted on G2.com.

N/A I haven't found anything that I dislike thus far Review collected by and hosted on G2.com.

Dialpad brought our company to the next level with live data, insights on our call quality, and integrations into our ticketing system, allowing for better tracking as well as quality of record keeping. Review collected by and hosted on G2.com.

Setting up IVRs are a bit complicated and we outsourced our external IT teams to manage this instead of in-house. Review collected by and hosted on G2.com.

easy to use, very insightful into your insights. customer support is always helpful when i have questions. Review collected by and hosted on G2.com.

nothing that i can think of at this time Review collected by and hosted on G2.com.

its very fast and reliable. - great for charting and making consents easy to find Review collected by and hosted on G2.com.

the amount of updates

no desktop pos there should be more options Review collected by and hosted on G2.com.

The different call center options make it easy to delegate calls amongst the team. AI summaries are super helpful for the team. The UI is very intuitive. Coaching is really helpful when onboarding new team members. Review collected by and hosted on G2.com.

Integration with HubSpot is helpful but customization is limited. AI transcripts are not perfect, there are definitely a few things that don't make sense but that may be because we have some terminology that is specific to our industry. Review collected by and hosted on G2.com.