Dialpad Sell Reviews & Product Details

I loved the Dialpad has a clean and modern interface. Even if you're not a tech wizard, you’ll find your way around quickly. The call quality is top-notch. Whether it's a team meeting or a client call, it delivers clarity. It works seamlessly on phones, desktops, and even through a browser. The transcription and note-taking features are amazing.

Collaboration is a breeze.

The customer support is an amazing team always working to solve the problem

I use it everydays as my dialling app.

It is very easy to integrate and implement on salesforce customization. Review collected by and hosted on G2.com.

Dialpad needs to slve the lagging issue, sometimes the call is disconnected however it takes time.

We have still not found a workaround of beating the duplicacy in calls.

Sometimes called once will log twice. Review collected by and hosted on G2.com.

I think the ability to transcribe live calls make the application my favourite. I am into client facing all the day and I get to speakto my clients is US over the phone. DialPad gives the option to paste the conversation directly into my CRM since it provides the summary of the overall conversation with my client. It saves me a lot of time and effort. Review collected by and hosted on G2.com.

What I disliked so far is the text messages being disabled which affected my producitivity which was later restored though - in short SMS management. Review collected by and hosted on G2.com.

What I like best about Dialpad Ai Sales Center is its ability to streamline and enhance the sales process through AI-powered tools. The platform offers features like custom AI Playbooks, which allow you to turn your best-performing sales scripts into automated guides for new reps. Overall, Dialpad Ai Sales Center makes it easier to manage and optimize sales activities, leading to better outcomes and higher efficiency. Review collected by and hosted on G2.com.

One aspect that I find less favorable about Dialpad Ai Sales Center is the initial setup process. It can be somewhat time-consuming and requires careful attention to detail to ensure that all configurations are correctly implemented. Review collected by and hosted on G2.com.

Dialpad provides the functionality of coaching during a call which helps our team members to repond customer quickly which enhances call quality and conversions. It also has integration with Salesforce which helps our team to capture more accurate information enhancing both individual and team productivity. Review collected by and hosted on G2.com.

Reports and Dashboards are limited on the platform which limits the ways we use insights Review collected by and hosted on G2.com.

Dialpad allows multiple call center represenitives to answer calls at the same time, while being monitored for quality by a spervisor. The ability to never miss a call keeps us from losing potential revenue from inability to answer. The different call center options make it really easy to delegate to members of our team. I integrate with ServiceTitan, but the few times I have contacted the customer support team at Dialpad, they have been very helpful. Review collected by and hosted on G2.com.

I do not like that an agent can be so easily knocked off duty by a half second spam call. Sometimes an agent will not even realize that they missed a call, and then they are placed off duty. Review collected by and hosted on G2.com.

We've been using Dialpadfor a few months now, and it has been a game-changer! The platform is incredibly user-friendly, making it super easy to train our team quickly. The transcribing feature is spot-on, saving us so much time with detailed and accurate call transcriptions. Because we are a medical practice, the transcribing service allows our team to quickly triage and call back those who need attention sooner. The built-in note-taking is seamless, allowing us to stay organized without any hassle. Overall, it's a reliable and efficient tool that has boosted our productivity. Highly recommend for anyone looking for a streamlined communication solution! Review collected by and hosted on G2.com.

I wish the voicemails were easier to forward. When a voicemail is forwarded it lands in the other user's email instead of Dialpad. Also, voicemails are not possible to be fowarded to another group/department, only to individual person. For example, if a patient left a voice mail in the medical records team line, but needs to go to the advice nurse team, you cannot forward to that department. Review collected by and hosted on G2.com.

-I love that there are lots of different options for AI summaries, recording link summaries and scorecards(although we admittedly don't utilize this feature enough in our organization).

-I also think the user interface makes a lot of sense for transferring calls, placing people on hold with options to customize phone tree, etc.

-The coaching teams are a HUGE value add, being able to listen in to active calls and playback call recordings has helped our sales team tremendously, especially our SDR function where we see a lot of turnover from internal promotions and need to get reps ramped up quickly. We've probably cut our ramp time in half just from having reps listen to a large quantity of calls made possible through the coaching team feature in one central location.

-All dialers have trouble when Wi-Fi isn't great, but DialPad's uptime is significantly better than other telephony providers I've worked with. (cough cough Ring Central) Review collected by and hosted on G2.com.

1. Not being able to add/remove licenses yourself without reaching out to their support team unless you are adding someone to a coaching team or contact center and you have an available Sales Center license. It's a simple process that is made complicated with DialPad. Would love the flexibility to manage users completely autonomously and would improve the admin experience. I think it would free up time for your support team to support users also.

2. Additionally, it seems kind of ridiculous to me that a telephony provider doesn't have a phone number to reach for support and that everything goes through chat. I don't want to have to email my CSM for something I anticipate is a 3 minute process and I know is not her department initially that she would have to pass off and then further delay the process of getting the "thing", whatever it is, accomplished.

3. The Salesforce Integration is not ideal, it is challenging to customize beyond the standard features included. Review collected by and hosted on G2.com.

The posibility to have contact centers, recordings, live coaching and auto dialer with their partner AutoReach makes processes more efficient. It's easy to setup, and makes it smooth to use thge tool on a daily basis, and boosts reps productivity to acchive more conversations and results. They have great customer support as well. Review collected by and hosted on G2.com.

There's no flexibility once you get a contract with them. If you get a seat and for bussiness reasons you don't need it anymore, there's nothing you can do and you have to carry that expense all the way for the remaining of your contract and that applies to any features as well. That is a very negative aspect for companies that can go up and down with seats unfourtunetly Review collected by and hosted on G2.com.

Our managers need the ability to easily and quickly access calls that we can take action on immediately. In the past, this was a manual process that would require the manager to sift through dozens of calls to find what they are looking for. With the AI Sales Center, we can now setup trigger words and phrases that auto alert our managers when a sales rep has a call that they can help convert. The AI recap is also a handy tool for managers to quickly access a call without having to listen to the whole thing. Review collected by and hosted on G2.com.

Sometimes the AI transcribes things that dont make sense. This can happen when the conversation gets technical and uses industry jargon. Review collected by and hosted on G2.com.

Dialpad AI is the best prioduct that i have ever user as it has ease of all the access.The support is best to contact incase of any issue. Its integrates with Salesforce and use it in multiple dispositions Review collected by and hosted on G2.com.

I would say nothing. Its the best. I would recomment to all. Review collected by and hosted on G2.com.