DeskAlerts Pros and Cons

DeskAlerts allows our company to notify users with a desktop "toaster pop" message for outages, upgrade notices, and other important events. This software is used daily for our Network Operations team and keeps our customer service reps up to date on outages to support our customers. The software is straightforward to implement and integrates with Active Directory with ease. All of our implementations have come with the assistance of DeskAlerts support, who although are not in a local time zone, make a concerted effort to deliver a reliable service experience. Review collected by and hosted on G2.com.

Correcting issues with the software often requires installing a corrected version over the current version. Review collected by and hosted on G2.com.

They are constantly introducing new features. Easy to use, and allows integration with other systems (like our data historian) to provide automatic alerting Review collected by and hosted on G2.com.

Really the only thing is that sometimes the new releases have bugs which require patches. But they respond quickly when this happens. Review collected by and hosted on G2.com.

The ability to quickly send and receive desktop alerts from the team Review collected by and hosted on G2.com.

The interface sometimes lags and it sometimes closes automatically Review collected by and hosted on G2.com.

Easy to use and implement

Flexibilty of the messsages templates, easy to réorganise them.

Very good customer support Review collected by and hosted on G2.com.

Would like to have more informations in the dashboard for the messages sent statistics. Also some CLI commandes for the cleint would be great. Review collected by and hosted on G2.com.

Very quick and easy way to send all type of alerts to everybody in the business, and more effective than emails. Review collected by and hosted on G2.com.

The client software is not multilanguage Review collected by and hosted on G2.com.

It's really useful being able to alert all of our store colleagues of an issue when it happens. This means that it reduces the number of calls into our service desk. Review collected by and hosted on G2.com.

I find the templates a bit dated design-wise. I would be nice to have more modern templates or easier ways to customise the pop ups. Review collected by and hosted on G2.com.

i love deskalerts as it helps my colleagues to notify me related to the task and meeting attendings , it also helps our product owners to push any deadlines and changes if there are any Review collected by and hosted on G2.com.

I love deskalers but there are some issues with it that are minor but still persist such as compatibility of devices as there are some older legacy systems in our organizations i would like to ask the developers of deskalerts to consider these Review collected by and hosted on G2.com.

-Easy onboarding for customers

-Very reliable

-User friendly interface

-Localized sales, implementation and customer support Review collected by and hosted on G2.com.

-Nothing really it´s a great product to work with Review collected by and hosted on G2.com.

Best thing about the platform is ability to share information with an attachment to large set of people without relying on unsafe third part hosting platforms. Review collected by and hosted on G2.com.

Only thing I found off is the solution is not widely known in the market and hence a different functionality of the platform is not known to many and still not being leveraged fully. Review collected by and hosted on G2.com.

DeskAlerts help in prompt delivery of messages to the recepients. Read receipts feature allows you to see who has seen the message. Good analytic tools for tracking communication. Review collected by and hosted on G2.com.

Highly expensive thus do not suit for small businesses. Integration seems to be challenging. Very few customization options. UI looks outdated. Limited to internal communication only. Review collected by and hosted on G2.com.