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DealerPeak CRM Center
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DealerPeak CRM Center
By DealerPeak
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4.1 out of 5 stars
See all 7 DealerPeak CRM Center reviews
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DealerPeak CRM Center Reviews & Product Details

Editadmin
AD
Social Media Manager, Lead Internet Sales Coordinator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about DealerPeak CRM Center?

The support team at DealerPeak is top-notch! We have created a fantastic relationship with the support team and always get help right away. The support team goes above and beyond to call us to touch base & see if we have any issues. Review collected by and hosted on G2.com.

What do you dislike about DealerPeak CRM Center?

There is nothing that we dislike about DealerPeak. Review collected by and hosted on G2.com.

What problems is DealerPeak CRM Center solving and how is that benefiting you?

Anytime we have needed an issue fix the support team gets it done within minutes. Review collected by and hosted on G2.com.

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Response from Samantha Geck of DealerPeak CRM Center
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Abbe, thank you for the response and great comments.

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DealerPeak CRM Center Overview

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What is DealerPeak CRM Center?

DealerPeak is a CRM that was built for Auto Dealer Groups with Auto Dealer DNA. Initially, DealerPeak entered the automotive space in 1999 by creating a 17-location Lead Collection Management system. Today, we create car dealer mobile CRM solutions, customized for dealers of all sizes. We serve every dealership, from the independently owned used car dealership to the enterprise-level multi-location groups. First, our technical team is always on the search for new solutions. Second, they help to improve our client's ability to drive more traffic to their dealerships. Finally, our clients sell more vehicles and improve the customer experience because of their efforts.

DealerPeak CRM Center Details
Discussions
DealerPeak CRM Center Community
Languages Supported
English
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Product Description

DealerPeak CRM Center provides, real-time CRM process monitoring, inventory integration, automated follow up, user permissions, multi-location dealer group architecture, and more.

Seller Details
Seller
DealerPeak
Year Founded
1999
HQ Location
#201, US
Twitter
@DealerPeak
229 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
SG
Overview Provided by:
Samantha Geck

Recent DealerPeak CRM Center Reviews

AD
Abbe D.Mid-Market (51-1000 emp.)
5.0 out of 5
"Always exceptional support and friendly."
The support team at DealerPeak is top-notch! We have created a fantastic relationship with the support team and always get help right away. The sup...
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Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Tracey @ CBB"
Their customer service. They are always there to help.
Read more
Paul W.
PW
Paul W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Woody's review"
I like how easy the CRM and the other tools within the CRM are to use
Read more
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DealerPeak CRM Center Media

DealerPeak CRM Center Demo - Customizable Dashboard
For an Automotive CRM to work and help your dealership grow, it has to be easy to use for your entire team and an integral part of your sales and service culture. That’s why the DealerPeak Automotive CRM is built to be picked up fast, and customized to fit the way you want to do business. Expect ...
DealerPeak CRM Center Demo - Desking Tool powered by Market Scan
Desk MAX Whether you are an established multi-rooftop dealership or a single location, you still need a desk that has all applicable rebates & incentives, payments, security deposits, rates and programs, lender max-advance, tax calculations for all 50 States, and much more. When desking a de...
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6 out of 7 Total Reviews for DealerPeak CRM Center

4.1 out of 5
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6 out of 7 Total Reviews for DealerPeak CRM Center
4.1 out of 5
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6 out of 7 Total Reviews for DealerPeak CRM Center
4.1 out of 5
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Paul W.
PW
Internet Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about DealerPeak CRM Center?

I like how easy the CRM and the other tools within the CRM are to use Review collected by and hosted on G2.com.

What do you dislike about DealerPeak CRM Center?

overall there is nothing that I dislike about the CRM Review collected by and hosted on G2.com.

What problems is DealerPeak CRM Center solving and how is that benefiting you?

a huge benefit is the desking tool, my managers are able to pick up right where the other one left off with a customer without missing a beat. Also they can push the deal from the CRM directly into Dealertrack and Reynolds making it much more efficient for everyone involved in the car deal. Review collected by and hosted on G2.com.

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Response from Samantha Geck of DealerPeak CRM Center
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Woody, thanks for the review and as always we appreciate the information.

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Verified User in Automotive
AA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about DealerPeak CRM Center?

Their customer service. They are always there to help. Review collected by and hosted on G2.com.

What do you dislike about DealerPeak CRM Center?

The removal of the easy click to call on the customer profile page. Now it creates a lot of unnecessary tasks I now have to delete. Review collected by and hosted on G2.com.

Recommendations to others considering DealerPeak CRM Center:

It is an easy CRM to use and maneuver. I have been using Dealer Peak since 2012. They have made amazing improvements and work on the technology side of it daily. Review collected by and hosted on G2.com.

What problems is DealerPeak CRM Center solving and how is that benefiting you?

I do not know of any problems in need of solving. Review collected by and hosted on G2.com.

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Response from Samantha Geck of DealerPeak CRM Center
Editedit

Tracy, thanks for the review and as always we appreciate our dealers.

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Share
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Verified User in Automotive
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about DealerPeak CRM Center?

Easy to use, doesn’t take much training to get the jist of it Review collected by and hosted on G2.com.

What do you dislike about DealerPeak CRM Center?

There are some minor issues in inserting cars in emails and sometimes the email is jumbled to customers Review collected by and hosted on G2.com.

Recommendations to others considering DealerPeak CRM Center:

Listen to small issues Review collected by and hosted on G2.com.

What problems is DealerPeak CRM Center solving and how is that benefiting you?

Much more organized and easier to stay on top Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Automotive
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about DealerPeak CRM Center?

The information is there... that's the only plus Review collected by and hosted on G2.com.

What do you dislike about DealerPeak CRM Center?

There are way too many tabs to sift through to find 1 answer about a customer. Review collected by and hosted on G2.com.

What problems is DealerPeak CRM Center solving and how is that benefiting you?

Nothing much. I strongly dislike it. Review collected by and hosted on G2.com.

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Richard H.
RH
Automotive Sales Consultant
Automotive
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about DealerPeak CRM Center?

I enjoy that this CRM tool keeps customers organized so that I can be reminded to reach out to ones that may have otherwise been neglected. Being able to look at inventory through the software is also amazing. It shows a lot of great data, including age of inventory. This helps me improve profits, which is always good. Review collected by and hosted on G2.com.

What do you dislike about DealerPeak CRM Center?

It took me a while to learn this tool. It is the first program of the kind that I have used, so I am not sure how it compares to others. The interface seems dated, but it still does what I need it to, so that is fine. Review collected by and hosted on G2.com.

Recommendations to others considering DealerPeak CRM Center:

Ask for somebody with experience for a tutorial on how to use the software. Once I asked tips from a coworker who has used it for a while, it really helped me out. Review collected by and hosted on G2.com.

What problems is DealerPeak CRM Center solving and how is that benefiting you?

I am able to go back through my customers and look at the ones that need more attention. I love that I can see if they have been able to read e-mails. In trying to reach customers that don't typically like to be bombarded by a salesperson, this helps see whether or not they are still engaged. Review collected by and hosted on G2.com.

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Kyle K.
KK
Business Development
Automotive
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DealerPeak CRM Center?

I like most that the program is so user friendly and the support staff never let me down Review collected by and hosted on G2.com.

What do you dislike about DealerPeak CRM Center?

Not to many dislikes, if anything I would say that better education on the benefits of using it over other programs was never something that was sold to me. It became a program only the BDC and Internet used rather then the entire staff. Review collected by and hosted on G2.com.

Recommendations to others considering DealerPeak CRM Center:

get all the staff on board with switching to this product and it will be a much more loved and easy to use program offering all the same benefits. Review collected by and hosted on G2.com.

What problems is DealerPeak CRM Center solving and how is that benefiting you?

it was mainly used as the CRM and follow up platform. Transfering over from CDK to this program was becoming more of a head ache then previously imagined which is why we in the past did not move forward with dealerpeak Review collected by and hosted on G2.com.

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DealerPeak CRM Center Categories on G2
Car Dealer
Car Dealer

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