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DaySmart Spa Reviews & Product Details

Andrea R.
AR
Administrator
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DaySmart Spa?

App has made remote scheduling a lot easier Review collected by and hosted on G2.com.

What do you dislike about DaySmart Spa?

There are still some kinks with invoicing that could be more seemless. The inventory control leaves a lot to be desired. Review collected by and hosted on G2.com.

What problems is DaySmart Spa solving and how is that benefiting you?

Remote access has made scheduling a lot easier. Review collected by and hosted on G2.com.

DaySmart Spa Overview

What is DaySmart Spa?

DaySmart Spa (formerly Orchid Spa) is a comprehensive business management software solution used by hundreds of spa owners around the world. With online appointment setting technology, marketing tools, and up-to-the-minute technological advances, DaySmart Spa uniquely positions spa owners and independent operators to work boldly, take command of their careers, and run their businesses efficiently with precision and confidence.

DaySmart Spa Details
Languages Supported
English
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Product Description

DaySmart Spa (formerly Orchid Spa) is a comprehensive business management software solution used by hundreds of spa owners around the world. With online appointment setting technology, marketing tools, and up-to-the-minute technological advances, DaySmart Spa uniquely positions spa owners and independent operators to work boldly, take command of their careers, and run their businesses efficiently with precision and confidence.

How do you position yourself against your competitors?

Spa owners and independent operators choose DaySmart Spa for its usability, cost, range of features, and product integrations like credit card processing backed by CardConnect, and customer loyalty and gift card programs that build reputations for customer care, increase business stability, and offer business owners support exactly where they need it most. DaySmart is a trusted name in software-as-a-solution (SaaS) services with nearly 20 years of experience in helping small business owners achieve their professional goals while operating landmark business establishments in their home communities.


Seller Details
Seller
DaySmart
Year Founded
1999
HQ Location
Ann Arbor, MI
Twitter
@daysmartinc
115 Twitter followers
LinkedIn® Page
www.linkedin.com
223 employees on LinkedIn®

BW
Overview Provided by:

Recent DaySmart Spa Reviews

Samantha T.
ST
Samantha T.Small-Business (50 or fewer emp.)
4.0 out of 5
"DaySmartSpa is an 8/10"
I found the best part of DaySmart Spa to be the report options. There are hundreds of different options for reports and all of the criteria is very...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Best Medical Cosmetic CRM system available. Nothing beats it."
Windows-based system. Very intuative. So easy to use and train new employees on.
Andrea R.
AR
Andrea R.Small-Business (50 or fewer emp.)
4.0 out of 5
"Things keep getting better"
App has made remote scheduling a lot easier
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DaySmart Spa Media

DaySmart Spa Demo - Appointment Scheduling
Our digital spa appointment book makes scheduling simple, empowers you to go paperless, and helps you book appointments more efficiently than ever before.
DaySmart Spa Demo - Software Integrations
Connect Orchid's online booking to your business Facebook/Instagram accounts to allow customers to "Book Now!". Automate financial management with QuickBooks sync.
DaySmart Spa Demo - Credit Card Processing
Integrated credit card processing simplifies checkout – no more switching between systems as your client waits. Consolidated reporting means no more reconciling bank statements with closed tickets to determine if you’ve been paid for all your work. “Meet or beat rates” mean you save on every swipe!
DaySmart Spa Demo - Recurring Marketing
Discover a whole library of professionally made templates so you can quickly and easily promote your business, and increase your revenue! Automatically set up ‘Happy Birthday’, ‘Thank You For Visiting’, and ‘We Miss You’ campaigns that are ready to go with a few simple clicks. You don’t have to b...
DaySmart Spa Demo - Client Management
Deliver a client experience like no other! Personalize services based on client history, detailed notes, and previous purchases to attract and retain more clients.
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11 out of 12 Total Reviews for DaySmart Spa

4.3 out of 5
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G2 reviews are authentic and verified.
Samantha T.
ST
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DaySmart Spa?

I found the best part of DaySmart Spa to be the report options. There are hundreds of different options for reports and all of the criteria is very customizable. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Spa?

I dislike that the software is a bit slow and it can take some time to get help from the Support team if any issues or questions arise. There is no option for CRM or EMR within the software or for e-prescribing. Review collected by and hosted on G2.com.

What problems is DaySmart Spa solving and how is that benefiting you?

My business is no longer using DaySmartSpa, but when we were using it, the biggest benefit for us was all of the report options that were available. The report criteria is entirely customizable and simple to understand. Review collected by and hosted on G2.com.

KF
GENERAL MANAGER
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DaySmart Spa?

The look and process of use is great, lots of ways to custom color code and organize our medspa services. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Spa?

Bridging multiple locations isn't possible, each location is separate: client & employee database, products & services all have to be ented 3 times when you have 3 locations. Clients who hop from one location to another exist independent of their records from the other locations. I highly suggest getting a salon Orchid that is web-based & multi-spa ready. We need the database of employees, clients, services, products to all be combined, but have each location their calendar, sales / totals by location & each locations' product inventory.

Also would love to be able to allocate commissions for individual employees on the employee page & group different rates by service category.

Lastly a way to enter closed for holidays override in employee schedule. Review collected by and hosted on G2.com.

Recommendations to others considering DaySmart Spa:

IT IS GREAT FOR 1 SPA LOCATION, GETS A BIT MORE COMPLICATED FOR MORE THAN ONE LOCATION Review collected by and hosted on G2.com.

What problems is DaySmart Spa solving and how is that benefiting you?

We love being able to customize our colors, our services, create marketing emails and texts. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about DaySmart Spa?

DaySmart Spa has really well-considered configuration options that are designed to support a variety of operations. One of my favorite parts is that much of your data is exportable, which allows me to integrate it into third-party providers. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Spa?

Some of the more complex features that are built-in to the software aren't quite suitable for our needs—the tools to build a website and run email lists, for example. Overall it's less focused on medical spa operations than we'd prefer. Review collected by and hosted on G2.com.

What problems is DaySmart Spa solving and how is that benefiting you?

We've been using it to run most of our booking and client management within the clinic. It's also been working well as a POS for a small selection of retail products. Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about DaySmart Spa?

Windows-based system. Very intuative. So easy to use and train new employees on. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Spa?

The Canadian integrated payment system with PaySafe is frustrating. Wait for improvements. Review collected by and hosted on G2.com.

Recommendations to others considering DaySmart Spa:

You are not going to find anything better on the market to handle your medical spa business Review collected by and hosted on G2.com.

What problems is DaySmart Spa solving and how is that benefiting you?

Reduced staff time with automated appointment reminders and built-in Web based appointment reservations. Very easy to run reports and manage sales. Review collected by and hosted on G2.com.

Francesca S.
FS
Esthetician
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about DaySmart Spa?

The report section in Orchid is very easy to navigate. I enjoy being able to easily access all information in one tab. I am able to run my own reports for services provided which helps to grow my business. I also really enjoy the mobile app. It has made it a lot easier for myself and our team to book appointments while away from the front desk. There are many features I enjoy from this app. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Spa?

I feel like some things are a bit cluttered. There are times where I feel the entire system may be a bit difficult to navigate overall. I would like for it to look slightly more professional and less cluttered. I would like for it to be easier to book appointments in terms of timing. I do feel like sometimes it takes quite a while to just book a simple 30 minute consultation or appointment for our clients. I do feel as though that would make a huge difference in terms of productivity. Review collected by and hosted on G2.com.

Recommendations to others considering DaySmart Spa:

I would recommend Orchid to anyone who is looking for an affordable and user friendly software. The software is very easy to learn if you have never used a program like this before. I enjoy the mobile aspect of this software as well. Review collected by and hosted on G2.com.

What problems is DaySmart Spa solving and how is that benefiting you?

I have easier access to my scheduling and booking clients now that I also have the app on my mobile phone. I have noticed that this has made it easier for myself to book more appointments. This is very important to help with productivity. I definitely think the mobile app has helped me out tremendously when trying to book appointments while away from the front desk or even when I am away from the office! It is so awesome. Review collected by and hosted on G2.com.

SOFIA ANTONELLA E.
SE
ADMINISTRADORA DE SPA/MAQUILLADORA PROFESIONAL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about DaySmart Spa?

Orchid Spa Software is a platform very easy to use, has a lot of functions so it is very robust, allows you to track staff, appointments, and customers, in addition, to plan and organize services, payroll, inventory, on the other hand, offers the possibility of conducting marketing campaigns to promote the services and products offered by your business. It also has an integrated system for generating very effective alerts, as well as various ways in which customers can make reservations. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Spa?

It is a very good tool, I would like to develop a mobile application would be very convenient as it encourages interaction and communication with our customers. Review collected by and hosted on G2.com.

What problems is DaySmart Spa solving and how is that benefiting you?

Without a doubt the main advantage has been the marketing campaigns that we have done, which has promoted us enormously in the world of cosmetology and personal welfare, offering and offering our products to more people, in addition to allowing us to increase our customer portfolio, additionally has given us the ability to establish a very organized system of work, control and monitoring of personnel and the most important for us the proper management of inventory. So we are pleasantly satisfied with the performance of this program. Review collected by and hosted on G2.com.

NELSON GUILLERMO R.
NR
ESTILISTA
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
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(Original )Information
What do you like best about DaySmart Spa?

Of all the programs of administration of beauty salons that I use, I can affirm with total security that Orchid Spa Software is the best most functional since it firstly goes hand in hand with technological advances and allows us to disseminate our work through our social networks. What we do in our beauty salon, regarding changes in look, hair color, intensive treatment, and almost as a team we are immersed in the world of digital influencer in the cosmetology and styling sector, which has allowed us to significant increase the customer portfolio, on the other hand is very easy to use and configure, in addition to having access from any mobile device for its deployment in the cloud. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Spa?

It is expensive so it is oriented to large chains of beauty salons or spa, we managed to acquire it already for the fifth establishment of our business or the headquarters number 5 of the city. Review collected by and hosted on G2.com.

Recommendations to others considering DaySmart Spa:

Widely recommended for franchises or chains of beauty and spa salons, it has a considerable cost so you should evaluate this before saying the acquisition of this program Review collected by and hosted on G2.com.

What problems is DaySmart Spa solving and how is that benefiting you?

It is a very functional program, has allowed us to establish new and better administrative criteria for our business, optimizing all aspects of the beauty salon from the management of appointments with staff, monitoring and control of inventory, generating greater use of resources , the increase of customers, expansion of the business, in addition to advertising on social networks, so in a short time we aspire to recover the investment made with this program. We are very satisfied with the performance and operation of this software, it has become a fundamental part of our business development. Review collected by and hosted on G2.com.

Mariana S.
MS
Gerente
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about DaySmart Spa?

Software Orchid Spa is a program of management and administration of spa where its main functions are oriented to the booking of appointments, registration of customers and employees, also allows to record the services provided to customers, make reports and inventory control, also is very easy to use and compatible with Windows PC, implementations in the full cloud, tablets and phones with iOS and Android. On the other hand it allows to store photos of customers or treatments before and after its application, an aspect that stands out over similar programs is that it allows the configuration of recurrent marketing campaigns, so they have developed integration to social networks. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Spa?

While it is true that it has a database of customers, does not store service history that the customer is made only the basic data of the profile, so if we need a statistical report of which are the most quoted or demanded services, the system does not provide it. The program does not offer a general license for the business account or business account but for the number of computers that use the program and each computer must be independent to another, then must be configured from several locations to share the same database of customers, staff and services, must re-enter customers, staff and services for each database from a single location, so it substantially increases costs that plans offered through promotions that are offered when hiring the service. Review collected by and hosted on G2.com.

Recommendations to others considering DaySmart Spa:

It is a good program, however I suggest that you should conduct a good investigation or contact the staff of the company, to clarify doubts regarding the plans or packages offered and the actual costs of the product. Review collected by and hosted on G2.com.

What problems is DaySmart Spa solving and how is that benefiting you?

In general it is a good program that respects the functionality is very well designed, so we facilitate many business management activities, we consider Orchid Spa Software, because it has great development and integration with social networks, which is currently a very positive aspect because it serves to win new customers and the possibility of maximizing marketing is a very attractive feature, and that the current program we are using in our business is about to expire the contract we decided to look for new alternatives, we have tested it for 10 days and we liked its functionality in terms of booking appointments, inventory and payroll, however once we contacted the technical support staff by some presented explained us better about the configuration under license by team and not by business account, really a pity because we are a small expanding business and with that subscription by team we are not able to make the payment of more than $3,000 for 3 teams. otherwise we would undoubtedly move to this program, however we will continue to enjoy the service until the trial period expires. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DaySmart Spa?

Its quite user friendly and the mobile options are very useful. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Spa?

Occasionally sinking is slow and we need to reboot the program Review collected by and hosted on G2.com.

What problems is DaySmart Spa solving and how is that benefiting you?

Patient appointment management, as well as accuracy in revenue. Review collected by and hosted on G2.com.

Ashton B.
AB
Marketing
Law Practice
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about DaySmart Spa?

The appointment book overview provides a great once-over of the day's appointments as well as the appointments for the week. Review collected by and hosted on G2.com.

What do you dislike about DaySmart Spa?

The software does allow for appointment overlap, so it's important to watch your time stamps to ensure there is enough time between one appointment and another. Review collected by and hosted on G2.com.

Recommendations to others considering DaySmart Spa:

It's so easy to manage multiple appointments for multiple therapists. One glance at the daily calendar tells you everything you need to now about what the day's schedule looks like, which is great when multiple therapists are calling in to check their books for the day. Review collected by and hosted on G2.com.

What problems is DaySmart Spa solving and how is that benefiting you?

When programming different appointment types, including a buffer time automatically ensures appointment overlap is minimized and client wait time is short, if any. Review collected by and hosted on G2.com.