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Cyara Platform
By Cyara
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4.7 out of 5 stars
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Cyara Platform Reviews & Product Details - Page 2

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Cyara Platform Overview

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What is Cyara Platform?

The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience. www.cyara.com CX Assurance Platform Benefits Single Platform Handle the full range of CX development and assurance needs from design to monitoring. Perform CX design, CX discovery, functional regression testing, performance testing, monitoring and troubleshooting. Work from a collaborative environment that captures designs and tests, enabling all team members to share and reuse scripts and data across functions. Maximum Productivity Maximize productivity with full automation. Automatically discover existing CX, automatically build and maintain test scripts, perform easy-to-use test script authoring, reuse test scripts across testing types, and reuse test data across test cases and campaigns. Cyara uses Robotic Process Automation (RPA) as bots to automatically generate thousands of customer interactions to simulate real-world customer contact. Most Comprehensive Support the broadest CX assurance needs by assuring complete omnichannel customer journeys, from self-service to agent-assisted service, and the agent desktop. Test the widest range of digital and voice channels including IVR, chat, SMS, email, and others. Enables Agile & DevOps Accelerate development and improve quality by enabling Agile and DevOps practices. Shift left by generating test cases from the design phase. Foster collaboration through visualization and enabling capabilities designed for different teams.

Cyara Platform Details
Product Website
Discussions
Cyara Platform Community
Languages Supported
English
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Product Description

Accelerate CX testing, increase quality across digital and voice channels, and assure omnichannel customer journeys end-to-end.

Seller Details
Seller
Cyara
Company Website
Year Founded
2006
HQ Location
Redwood City, California
Twitter
@cyara
6 Twitter followers
LinkedIn® Page
www.linkedin.com
360 employees on LinkedIn®
Description

Cyara is a leading provider of customer experience testing and monitoring solutions. The company specializes in ensuring the quality and performance of customer interactions across various channels, including voice, chat, and digital platforms. With its comprehensive suite of tools, Cyara helps organizations design, test, and optimize their customer journeys, enabling them to deliver exceptional service and enhance customer satisfaction. For more information, visit their website at https://cyara.com.

LR
Overview Provided by:
Lance Rinker

Recent Cyara Platform Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"All you need :)"
Like the ease of use and the innovative features.
Read more
Verified User
I
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Holy Grail"
One Stop Shop for testing needs, Whether your testing is development, quality assurance, user acceptance, performance, monitoring or business desi...
Read more
Verified User
E
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Effective Solution Partner"
Integration with our multi-vendor platform; strength of partnership; and a consistently positive, solution-oriented team at Cyara
Read more
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Cyara Platform Media

Cyara Platform Demo - Automated Testing
-Automate functional, regression, and load testing -Easily see the results
Cyara Platform Demo - Discovery and Design
-Automatically discover your IVR applications -Collaborate and design customer journeys
Cyara Platform Demo - Production Monitoring
Proactively monitor your contact center technology on your phone
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27 Cyara Platform Reviews

4.7 out of 5
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27 Cyara Platform Reviews
4.7 out of 5
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4.7 out of 5
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Overall Review Sentiment for Cyara PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Cyara Platform?

The insight that the platform provides should there be any issues in the customer journey through the IVR. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Adjusting the PSST can be tricky and fiddly sometimes when creating new test cases or amending existing ones. Would be nice to have a feature that automatically calculates the PSST based on the audio duration of each step. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

Being able to test the customer journeys before deploying them into the Live environment is a big benefit. Automating test calls that otherwise would have been done manually also saves time and it is convenient to monitor through the summary reports and dashboard. Monitoring in general of the live test cases provides great insight if there are any issues on the platform and helps us be proactive. Review collected by and hosted on G2.com.

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MS
Director, Software Engineering
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Cyara Platform?

Scheduling test campaigns and being able to multi-task while testing is running. Cyara also works to continually improve the product. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Would like to see improvements in test "retries" in campaigns, and in identifying Text to Speech vs. Audio Files in results. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

More consistent testing across sprints. More efficient use of time while testing is running. We are able to test more with fewer resources. Review collected by and hosted on G2.com.

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FB
Manager/Projects
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Cyara Platform?

The different features within Premium Ports. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Some to the pop up menus get in the way sometimes. Also would like to document certain tests that the note is visible in test list view. Review collected by and hosted on G2.com.

Recommendations to others considering Cyara Platform:

I recommend that if you are venturing into Omini Channel IVR type testing, Cyara is the best tool on the market. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

Faster test executions, quick crawls and modeling and quick test creations. Review collected by and hosted on G2.com.

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Paresh R.
PR
QA Analyst
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Cyara Platform?

Its on Cloud , Simple to use and maintain

No spacial skills required , Support is good. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

More customisation options should be provided in reporting,some simple but usefull functionality should be added.

There are scope to take this tool to more advanced level. Review collected by and hosted on G2.com.

Recommendations to others considering Cyara Platform:

Go for it..it will definitely save your money and efforts in doing repetative work Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

Un attended fully automatic test execution. Reports and alerts on failure. Less manual efforts saving cost and resources. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Cyara Platform?

Very powerful with an extensive tool kit available to help you. You can "crawl" an IVR and map the entire Call Flow to confirm your documentation. Ability to build Test Case suites and load your sample data you would like to use to test with. We use extensively for regression testing. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Takes a little while to fully get some of the scripting down but is amazing once understood. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

Regression testing. Has allowed us to catch things before promotions that we never would have without this tool. Or more accurately, we might have discovered but would have required many more man hours. Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Cyara Platform?

Cyara Pulse helping us with monitoring the customer facing phone numbers across the globe. It gives peace of mind that some system is monitoring our most used numbers. We saw Cyara is most reliable and accurate for any alerts it generates. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

I cant think of a feature that I dislike. But one suggestion is to evolve a pricing model for pay as you go instead of port licenses. Review collected by and hosted on G2.com.

Recommendations to others considering Cyara Platform:

I highly recommend Cyara platform for automated testing and monitoring functionality. Cyara team is wonderful and they are customer centric. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

Continuous monitoring Review collected by and hosted on G2.com.

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Verified User in Package/Freight Delivery
AP
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Cyara Platform?

I like the amount of data that is returned through the Cyara system. As far as middleware information return and timing goes, Cyara has been very helpful in identifying issues we have with our IVR. It allows me to send data to the business in order to provide a full view of the struggles the IVR is experiencing, due to issues that would be hard to provide data for with the Cyara system. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

There are certain issues that I have experienced with Cyara, as far as, being too critical on the IVR and identifying "issues" that are not a red flag or concern for our Company. I have also had struggles with multi-lingual test cases however, Cyara is working with me to help resolve these issues. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

Middleware return and timing issues. Connection issues. System crashes. Review collected by and hosted on G2.com.

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MT
Technical Lead
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Cyara Platform?

Cyara helps Macys' to monitor the health check of our IVR system with the help of Pulse campaign. Especially, during Holiday period, our team used to run short campaigns every 5 mins for Health check Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

I don't have any items to enter in dislike section Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

Our On-prem portal was recently broken while our team was trying to fix Flexera vulnerability. Cyara support did provide interim relief by moving ports to Cloud portal during our Holiday time and fix On-prem portal post Holiday Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Cyara Platform?

Powerful tools that are easy to use. Technical and non-technical groups across the organization can use the tools in Cyara with very little training. The team at Cyara is incredibly supportive and always listens to customer concerns or recommendations and acts on them. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Call flow mapping can be a challenge due to nuances with how decisions are handled. Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

Functionality testing for new implementations, after maintenance work and daily health checks. Being able to run Cyara to do this testing saved our teams hours of manual testing and identify problems before they impacted our business. It helped us move from being reactive to proactive. Review collected by and hosted on G2.com.

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MU
P
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Cyara Platform?

The hight value for the end customer is to have a real picture on "what if" the platform is stressed. The performance test is useful to figure out the problems on platform and on carrier side Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

I think that the user interface can be improved Review collected by and hosted on G2.com.

What problems is Cyara Platform solving and how is that benefiting you?

mostly configuration problems Review collected by and hosted on G2.com.

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