# Cyara Platform Reviews **Vendor:** Cyara **Category:** [Automation Testing Tools](https://www.g2.com/categories/automation-testing-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 42 ## About Cyara Platform Cyara is a customer experience (CX) assurance platform designed to help organizations optimize their customer interactions across every communication channel. As a leader in AI-powered CX assurance, Cyara provides a unified platform that enables continuous testing and monitoring of voice, digital, messaging, and conversational AI channels. This comprehensive approach allows businesses to ensure that every touchpoint in the customer journey functions flawlessly, ultimately enhancing the overall customer experience. Targeted primarily at enterprises and organizations that prioritize customer satisfaction, Cyara serves a diverse range of industries, including telecommunications, finance, retail, and healthcare. The platform is particularly beneficial for teams involved in software development, quality assurance, and customer service, as it supports the entire software development lifecycle. By focusing on the customer’s perspective, Cyara helps identify and resolve issues that may impact the customer experience, ensuring that businesses can deliver secure and high-quality interactions at scale. One of the key features of the Cyara platform is its ability to handle a comprehensive range of CX development and assurance needs. From the initial design phase to functional and regression testing, user acceptance testing, load testing, and production monitoring, Cyara provides a collaborative environment where team members can share and reuse scripts and data. This streamlined approach not only enhances efficiency but also fosters teamwork, enabling organizations to work more effectively toward common goals. Cyara's automation capabilities significantly enhance productivity by allowing users to automatically discover existing customer experiences and generate test scripts with minimal manual intervention. The platform employs Robotic Process Automation (RPA) to simulate real-world customer interactions, generating thousands of automated tests that replicate actual customer contact. This level of automation not only saves time but also ensures thorough testing across a wide range of digital and voice channels, including IVR, chat, and conversational AI. Moreover, Cyara is designed to support Agile and DevOps practices, enabling organizations to accelerate development cycles while improving quality. By facilitating the generation of test cases from the design phase, the platform encourages a shift-left approach, allowing teams to identify potential issues earlier in the development process. With visualization tools and capabilities tailored for different teams, Cyara enhances collaboration and ensures that all stakeholders are aligned in their efforts to deliver an exceptional customer experience. ## Cyara Platform Pros & Cons **What users like:** - Users value the **automation** features of Cyara Platform, significantly reducing manual efforts and enhancing testing efficiency. (8 reviews) - Users admire the **exceptional customer support** of Cyara Platform, enhancing their ability to troubleshoot and improve bot performance. (8 reviews) - Users highlight the **ease of use** of Cyara Platform, allowing for quick setup and intuitive testing processes. (6 reviews) - Users find the **helpful support** of the Cyara Platform invaluable for efficient testing and improved quality assurance. (6 reviews) - Users value the **time-saving automation** of Cyara Platform, significantly reducing manual efforts in testing NLP models. (5 reviews) - Bug Detection (4 reviews) - Users commend the **innovative features** of Cyara Platform that enhance UAT, regression testing, and automation for customer interactions. (4 reviews) - Functionality (4 reviews) - Product Improvement (4 reviews) - Flexibility (3 reviews) **What users dislike:** - Users find the **high learning curve** challenging, as new team members struggle to grasp the platform's complexities. (3 reviews) - Users find the **high learning curve** of Cyara Platform challenging, especially for new team members creating test cases. (2 reviews) - Users find the **poor UI** challenging, particularly when uploading large datasets, slowing down their workflow significantly. (2 reviews) - Users experience **slow loading** times on the Cyara Platform, particularly when uploading large datasets for testing. (2 reviews) - Users experience **slow performance** with the UI, particularly when uploading large datasets during training sessions. (2 reviews) - Steep Learning Curve (2 reviews) - Expensive (1 reviews) - Users express frustration over the **shutdown of the mobile app** , which limits accessibility and convenience. (1 reviews) - Users find Cyara's platform **not intuitive** at first, especially in navigating advanced test cases and configurations. (1 reviews) - Users find the **reporting output inadequate** , although improvements are underway by Cyara to address these issues. (1 reviews) ## Cyara Platform Reviews ### 1. Proactive, Automated CX Assurance Across Voice, Digital, and AI Channels **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo C. | CRM Solution Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Cyara Platform?** What I like best about Cyara Platform is that it helps organizations test and monitor customer experience journeys before issues affect real customers. For contact centers and customer-facing channels, small failures in IVR flows, routing, chatbots, voice quality, or digital interactions can create a bad customer experience very quickly. Cyara is useful because it gives teams a more proactive way to validate that those journeys are working as expected. I especially like that Cyara supports automated CX assurance across multiple channels, including voice, digital, messaging, and conversational AI. This is valuable because customer journeys are rarely limited to one system or one touchpoint. A customer may start in an IVR, move to SMS or chat, and then need an agent or follow-up process. Having a platform focused on testing and monitoring those experiences end-to-end is a major benefit. Another strong point is that Cyara helps reduce reliance on manual testing. Instead of teams manually calling numbers, checking IVR paths, testing routing logic, or validating chatbot behavior one scenario at a time, Cyara can support a more repeatable and scalable testing approach. That helps teams catch defects earlier, monitor production journeys, and improve confidence before making changes to customer-facing systems. Overall, the best part of Cyara Platform is that it turns CX quality into something that can be tested, monitored, and managed continuously rather than only discovered after customers complain. **What do you dislike about Cyara Platform?** What I dislike about Cyara Platform is that it can require a meaningful amount of planning and setup before teams get the full value from it. The platform is powerful for automated CX testing and monitoring, but the organization still needs to define the right customer journeys, test scenarios, success criteria, environments, alerts, and ownership model. For teams that are used to manual testing, there can also be a learning curve. Creating useful test cases for IVR flows, routing logic, chatbots, voice quality, or digital journeys requires both platform knowledge and a clear understanding of the customer experience being tested. Another area for improvement is that results and alerts need to be tuned carefully so they are actionable. If monitoring is too broad or scenarios are not designed well, teams may receive noise instead of clear signals. The platform works best when tests are aligned with real business-critical journeys, not just generic coverage. Overall, I think Cyara Platform is very valuable, but it is not a simple plug-and-play tool. It requires thoughtful implementation, maintenance, and cross-functional ownership between QA, contact center, CX, operations, and technology teams. **What problems is Cyara Platform solving and how is that benefiting you?** Cyara Platform helps solve the problem of validating and monitoring customer experience journeys before issues impact real customers. In contact center and customer-facing environments, problems with IVR flows, call routing, voice quality, chatbots, digital channels, or conversational AI can quickly lead to customer frustration, missed interactions, and operational inefficiency. The main benefit is that Cyara gives teams a more proactive way to test and monitor these journeys. Instead of relying only on manual testing or waiting for customers to report issues, teams can use automated testing and monitoring to identify problems earlier. It also helps improve confidence when changes are made to customer-facing systems. For example, if an organization updates an IVR menu, routing logic, chatbot flow, or contact center configuration, Cyara can help validate that critical journeys still work as expected. This reduces risk during releases and helps prevent avoidable customer-impacting defects. Another benefit is better operational visibility. Cyara helps teams understand whether important customer paths are functioning correctly across voice, digital, messaging, and conversational AI channels. This makes it easier for QA, CX, contact center, and technology teams to focus on the journeys that matter most. Overall, Cyara Platform benefits us by reducing manual testing effort, improving release confidence, catching CX issues earlier, and helping protect the quality of customer interactions across key communication channels. **Official Response from John McEvoy:** > Pablo, thank you for this thorough and thoughtful review! We are glad to hear that Cyara's automated, multichannel approach to CX assurance is helping your team catch issues proactively before they impact real customers. You make a fair point about the implementation investment required, and we appreciate you framing it so clearly: the platform delivers the most value when teams align test scenarios to real, business-critical journeys with cross-functional ownership. We are always working to improve on-boarding, guidance, and out-of-the-box content to help teams ramp up faster, and feedback like yours directly informs that work. ### 2. Very good tool for CX automation and IVR testing **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav R. | IT Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Cyara Platform?** I am working as IT Consultant and many of my clients have big contact centers. Before Cyara, we were doing manual testing for IVR which was taking too much time and many bugs were going to production. Now, Cyara Velocity makes everything automated. I like that it can simulate thousands of calls to check if the routing is working or not. Also, the Botium feature is very good for testing our AI chatbots; it finds the "broken" intents very quickly. It gives us a lot of confidence before any big release. **What do you dislike about Cyara Platform?** One thing is that the platform has a high learning curve. When new team members join, they take many days to understand how to make the test cases properly. Sometimes, the user interface (UI) is a bit slow when we are uploading very large datasets for the training. Also, the pricing is on the higher side, so it is mostly for big enterprise clients only. **What problems is Cyara Platform solving and how is that benefiting you?** The main problem was manual testing of complex customer journeys. My clients were losing money because customers were getting dropped calls. Cyara helps us to find these issues in minutes. For one client, we reduced the testing time by 60% and now they can deploy updates every week instead of every month. It makes my job as a consultant very easy because I can show real ROI to the management. ### 3. Best tool for testing our Chatbots and NLP models **Rating:** 4.0/5.0 stars **Reviewed by:** Rajiv S. | Machine Learning Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Cyara Platform?** in my ML work Cyara Botium is very helpful for testing NLP models . i like the confusion matrix and intent accuracy reports most . it helps me find exactly where my bot is failing . the automation for regression testing saves me so much manual efforts every single day. **What do you dislike about Cyara Platform?** the platform has a very high learning curve for new team members. Sometimes the user interface feels a bit slow when i am uploading very large datasets for training . **What problems is Cyara Platform solving and how is that benefiting you?** Cyara solves the problem of manual chatbot testing. It identifies "broken" intents before we go live. This benefits me by improving our model accuracy by 30%. Now my team spends less time on fixing bugs and more time on improving the actual machine learning logic and data. **Official Response from John McEvoy:** > Thanks for sharing your experience, Rajiv. We’re glad Cyara Botium is helping your team identify intent gaps earlier, automate regression testing, and focus more time on improving model logic and data quality. That confidence before go-live is exactly what we aim to deliver, and we appreciate the candid feedback on areas where we can continue to improve. ### 4. Excellent and reliable IVR testing **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad S. | Director IT Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Cyara Platform?** Cyara has been a game-changer for our testing process. The reporting dashboard is incredibly easy to follow, and the system itself is intuitive, our team was able to spin up new test campaigns quickly, especially using the crawler. Implementation took some time, but it was well-structured, and our engineers picked it up fast. What truly sets Cyara apart is their support team. They’re responsive, knowledgeable, and went the extra mile to ensure we were using best practices when setting up our testing scenarios. We now run campaigns daily, with some tests repeating hourly. Cyara has helped us maintain a high level of quality and confidence in our systems. **What do you dislike about Cyara Platform?** I hate that they shutdown their mobile app. **What problems is Cyara Platform solving and how is that benefiting you?** ensuring all of our major inbound lines are running fine without issues and regularly testing and confirming all our internal IVRs. ### 5. Game-Changer for Automated CX **Rating:** 5.0/5.0 stars **Reviewed by:** Surajit N. | QA Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Cyara Platform?** Cyara is the gold standard for automated customer experience (CX) assurance. What stands out most is its ability to simulate real-world customer interactions across voice and digital channels with astonishing accuracy. It enables us to detect and resolve issues long before they reach production. The platform integrates seamlessly into our CI/CD workflows, empowering our teams to deliver flawless CX at speed. The comprehensive reporting, robust regression testing, and proactive monitoring make it an indispensable part of our quality and innovation strategy. **What do you dislike about Cyara Platform?** Cyara is incredibly feature-rich, but that depth can be overwhelming at first. For newcomers, navigating advanced test case authoring and environment configurations could be more intuitive. That said, once the learning curve is overcome, the value delivered far outweighs the initial complexity. **What problems is Cyara Platform solving and how is that benefiting you?** Cyara eliminates the risk of broken customer journeys by automating and scaling our CX testing. It helps us catch issues early, deploy faster with confidence, and deliver consistent, high-quality experiences across voice and digital channels. ### 6. Cyara is an invaluable product for every organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Cyara Platform?** Cyara has multiple innovative products that completely transform the ability of a company to more quickly and effectively complete UAT, Regression Testing, and Automate validation and functionality of Carriers, Contact Centers, PBX systems, and Chat systems. Cyara is product agnostic and works with whatever you currently have. They are always innovating and looking forward to the future, and are absolutely the leader in this market. All of their staff, ranging from their support desk, to CSMs, to TAMs, all the way up to their executives truly care about their customers, and are passionate about their product. **What do you dislike about Cyara Platform?** I do not feel that there are any things I dislike about the Cyara platform, it has been a fantastic tool that we use and rely on daily. It is robust and extremely effective. **What problems is Cyara Platform solving and how is that benefiting you?** Cyara Pulse automatically validates functionality of core functions of our business including Carrier/ PSTN, and Contact Center functionality, and alerts us via email and SMS if there is a disruption to these services. ### 7. the keynotes and sessions were engaging and relevant. they were also energizing and educational. **Rating:** 5.0/5.0 stars **Reviewed by:** Tawnya B. | Omnichannel product owner, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Cyara Platform?** the tools are intuitive and don't take software development skills to use. i appreciate the forward thinking and innovation rather than simply staying with the status quo for testing or monitoring products. i can easily see how many features can be used in my company. **What do you dislike about Cyara Platform?** it might be that more products aren't packaged and sold together but haven't had time to review that as of yet **What problems is Cyara Platform solving and how is that benefiting you?** it's currently solving for time savings of IVR testing and regression testing. we are half way building test cases and it's found some bugs we didn't know were there already. ### 8. A must for monitoring end users and vru **Rating:** 5.0/5.0 stars **Reviewed by:** Ed G. | Production Application Management Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Cyara Platform?** For Pulse, it monitors from outside your environment so you get a true customer experience. For ResolveAX, it gives you agent data from what mic they are using to MOS score. **What do you dislike about Cyara Platform?** ResolveAX needs a better install solution. **What problems is Cyara Platform solving and how is that benefiting you?** Pulse is a set it and forget it kind of monitor. You only need to check it out when something isn't working. ### 9. Cyara: An Excellent and Stable Testing Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Cyara Platform?** The scripting is relatively simple and very simple to use. **What do you dislike about Cyara Platform?** The reporting output needs work and is being improved now by Cyara. **What problems is Cyara Platform solving and how is that benefiting you?** Allows load/performance testing of IVR and voice Bot systems that can't be done any other way. ### 10. Great learning **Rating:** 5.0/5.0 stars **Reviewed by:** Chandra N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Cyara Platform?** It's easy to use and it's evolving with new AI technologies. The best thing about Cyara is ability to automate and streamlining cx testing. Helping us quickly identify issues. **What do you dislike about Cyara Platform?** It hard to answer this question. But we would like to have one tool to answer all automation help. **What problems is Cyara Platform solving and how is that benefiting you?** Reducing number of hours testing the product. Now we actually have regression suite with cyara. ### 11. Great way to test your voice and chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Cyara Platform?** Ability to built models, creat test scripts from those and speed up and make pipelines optimized. **What do you dislike about Cyara Platform?** I’ve heard from folks in my organization that on premise virtual agent never worked appropriately. **What problems is Cyara Platform solving and how is that benefiting you?** Being able to do integration and performance testing hoping to start utilizing models to do tdd. ### 12. Great IVR and NLP testing tool **Rating:** 5.0/5.0 stars **Reviewed by:** May - Ampawan N. | Application Suite Quality Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Cyara Platform?** Ease of use and nice UI. Solid functionality and fit for our team IVR testing and Natural Language functional and regression testing. **What do you dislike about Cyara Platform?** Nothing so far! Everything has been fit for our team use. **What problems is Cyara Platform solving and how is that benefiting you?** Regression testing , testing coverage of all business unit we support. ### 13. Cyara for Production testing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Cyara Platform?** We use several platforms throughout our Omnichannel customer journey. Cyara allows us to test and monitor each piece of the experience and alerts us of issues occurring as well as where in the flow to give the starting point for troubleshooting. **What do you dislike about Cyara Platform?** Web test case builds is not a No code as it should be. **What problems is Cyara Platform solving and how is that benefiting you?** Testing integration with multiple platforms ### 14. Cyara Velocity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Cyara Platform?** Great tool to run the functional automation for running the IVR based applications. It reduces the automation effort and helps to catch the issues before li e deployment. Great customer support. **What do you dislike about Cyara Platform?** It would be great if Cyara can combine Botium and Velocity to together **What problems is Cyara Platform solving and how is that benefiting you?** Reduces automation costs and improve customer experience ### 15. Cyara working sessions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Cyara Platform?** Platform is user friendly and works well **What do you dislike about Cyara Platform?** Nothing - application works well. Nothing **What problems is Cyara Platform solving and how is that benefiting you?** If dialog flow fails in any way ### 16. Holy Grail **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Cyara Platform?** One Stop Shop for testing needs, Whether your testing is development, quality assurance, user acceptance, performance, monitoring or business design and proof of concept, Cyara has capabilities that can meet your needs. **What do you dislike about Cyara Platform?** Some of the features are only available on hosted. **Recommendations to others considering Cyara Platform:** Think about how CYARA fits into your existing testing strategy and processes. It has simplicity to fit right in without major changes to your testing process. **What problems is Cyara Platform solving and how is that benefiting you?** Cyara hybrid with on premise and hosted have helped our company ### 17. All you need :) **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Cyara Platform?** Like the ease of use and the innovative features. **What do you dislike about Cyara Platform?** According to me all seems to go well . Just need to keep up the good work. :) **What problems is Cyara Platform solving and how is that benefiting you?** Most of my business problems are resolved because of Cyara. ### 18. Flawless Onboarding process, exciting product with clear business case realisation. **Rating:** 5.0/5.0 stars **Reviewed by:** George S. | Telephony Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Cyara Platform?** UX is very clean and easy to navigate. Makes training easier and achieving competence attainable for vast majority. The product delivers exactly what stated as part of the sales process and there were no nasty surprises where promises were made and not delivered. The platform feels like a really mature and stable product that is now at the point where its only minor tweaks/enhancements that are happening in the background. As someone with experience in dealing with Telco and other platforms that are still in their infancy this is really refreshing. The onboarding team we're great with both the PM and the trainer great from a personal and professional perspective. **What do you dislike about Cyara Platform?** Few tweaks to CX models would be useful - cant export the models if you have more than one module which is mildly frustrating. Also as its sometimes easier to do the test cases in test cases rather than CX models its sometimes much easier to go that way - if CX models could be made 10-15% quicker when building the model then would be much more powerful, what we found was that for our bigger more complex IVR's we used test cases to get the job done. **Recommendations to others considering Cyara Platform:** Have a clear plan for what you expect to use the platform before going in - the onboarding team will then help you to realise as much of this vision as possible from day 1. **What problems is Cyara Platform solving and how is that benefiting you?** Post-Upgrade testing of our Telco platform has been revolutionised to give full confidence to the business that the upgrades are not introducing production issues. Load testing has shown us where there are some gaps/challenges that we're working on with our Teclo provider. Pulse testing has meant we're in a situation where we can proactively rather than reactively respond to major issues with the IVR's ### 19. Speedy implementations with cyara **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek S. | Technology Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2021 **What do you like best about Cyara Platform?** UI is super friendly and all functionalities are easily accessible. New features like CX models, crawlers makes it easy for non technical Business Analysts to use cyara as tool. We even have plan to use cyara as flow design tool in future and thus solving issues related to test cases creation. Cyara pulse is used to actively monitor health of the voice application. Support is one of the best from product companies. **What do you dislike about Cyara Platform?** There are still few limitations with campaigns like keeping a call open and then after some interval make another call. Just like jmeter gives us that freedom when we want to test API calls after some time. Use of data sets can still be improved with the likes of DB like structures. Its still confusing while using datasets in campaigns. Campaign results don't show few of the important fields and will be implemented in future releases. **Recommendations to others considering Cyara Platform:** Cyara is powerful tool with all the necessary fundamental requirements of IVR testing. If you have possibility to have more ports and need is to test very fast and in multiple languages; then go for it. **What problems is Cyara Platform solving and how is that benefiting you?** We work in environment where we need to support multiple languages and correctness of those sentences. Also there is need to run regression tests every 3 days and that is lot of work; when someone tests regression suite it is boring after some time and then we might miss scenarios which may fail in live environments. Speed is another important issue that we solves using cyara. Productivity improves as we can run campaign while working on other things and we can schedule campaigns. There is always need to do load testing with different load parameters and this can be easily done using cyara cruncher. ### 20. Cyara is innovating solutions for Omni-Channel experience automation **Rating:** 4.5/5.0 stars **Reviewed by:** Naveen K. | MTS-III IT QUALITY ASSURANCE, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Cyara Platform?** Transcription, Pulse Dashboard, Modules in CX Model **What do you dislike about Cyara Platform?** DataDriven Management - lesser flexibility in modifying the data values, hard to find data set while mapping in a test case; Common Test validation error notifications not given prior to validation (few common errors like Multi-Step prompt, tag/value missing, tag format or usage issues are not notified upfront before triggering a test case or a campaign. Only after execution, such test cases gets abruptly stopped and takes additional time to fix those gaps. A notification on these errors while user clicks to validate would make the work better. **Recommendations to others considering Cyara Platform:** Optimization needed in data sets, CX Module, Auto healing of test cases, Prompt Analyzer to point to internal audio files. **What problems is Cyara Platform solving and how is that benefiting you?** IVR Regression suite validation. Benefit is time saving. And production monitoring/health check of the IVR apps in PROD is one other use case where Cyara is helping. ### 21. Cyara Cloud & On Prem Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Cyara Platform?** The user friendliness of the cloud UI, the reduced complexity of scripting. **What do you dislike about Cyara Platform?** The recent method of booking the load tests. I understand this helps you with your capacity but this often delays some small scale regression tests, which are not really load tests. These might use 2-3 cruncher ports but cannot be executed immidiately. **Recommendations to others considering Cyara Platform:** Cyara is a neat and lightweight solution for IVR testing and has many other associated solutions like automation of regression suite, load testing and capacity planning, performance testing and analysis. In addition to that They have complete solutions for other online channels like Chat. They also have automated solution for email and Chatbots. They have a very good suite for monitoring as well for tracking production environment performance and issue identification and analysis **What problems is Cyara Platform solving and how is that benefiting you?** Load testing various components. Resolving capacity issues. Testing IVR features. ### 22. Easy to get started with limitless potential **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Cyara Platform?** Ability to integrate with CI/CD pipeline though a well documented API has been amazing, but the most beneficial aspect of Cyara is the relationship they form with your business to ensure you're getting the most benefit from the platform. **What do you dislike about Cyara Platform?** Ability to associate virtual agent behaviors with specific test cases has been a long outstanding feature. **What problems is Cyara Platform solving and how is that benefiting you?** Automated regression testing of voice user interfaces, including full automated unit testing as part of CI processes, has increased the quality of change while reducing the cost through significantly reduced testing overheads. In particular the newly introduced CX Model features greatly reduces the time to create and maintain a test suite, and the integration opportunities with external tools through the API have also allowed us to automate testing of downstream systems based such as reporting. ### 23. Great collaboration tool and we used a lot in NLIVR end to end CX Testing **Rating:** 5.0/5.0 stars **Reviewed by:** Lyndon M. | Senior Manager of Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Cyara Platform?** Service and Tool that helps us run our test automation, whether it is adhoc, lnp and planned **What do you dislike about Cyara Platform?** I think it would be great if we can use the same tool in other channels such as Chat, Async Chat (digital channels) **What problems is Cyara Platform solving and how is that benefiting you?** We are continuously providing great customer experience and we have to make sure that we deliver our products on time to compete with the market. Using Cyara it helped us test our voice channel changes on target and reduce our manual testing activities. It basically increased our ROI in terms of testing. ### 24. Cyara at Assurant **Rating:** 5.0/5.0 stars **Reviewed by:** Denise W. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Cyara Platform?** Flexibility of application; use of Tags for dynamic responses and the use of Blocks for repetitive steps **What do you dislike about Cyara Platform?** "Satisfactory" results are sometimes just that - satisfactory. I wish I could choose whether it reattempts cases that pass as satisfactory. I am sometimes satisfied with that result. **Recommendations to others considering Cyara Platform:** Cyara is robust and powerful, yet easy to learn and use. It will widen and deepen your testing efforts easily. **What problems is Cyara Platform solving and how is that benefiting you?** More robust testing can be performed using Cyara vs manual testing. We have been able to build comprehensive regression campaigns, robust functionality campaigns that include negative and edge case testing, and more. Certainly has stepped up our testing game! ### 25. Automated testing including foreign languages **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas K. | Cyara Automation Test Lead at Microsoft, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Cyara Platform?** Now we can truly test our foreign language flows. Before using Cyara all we could really do was verify that the correct language was playing. We have caught several mistakes that were not caught in the past. **What do you dislike about Cyara Platform?** Having to tune an application with PSST values. You have to tell Cyara how much silence is between each prompt, which are the PSST values. **What problems is Cyara Platform solving and how is that benefiting you?** It takes the tedious part out of testing IVR applications and allows a broader testing of an application and what is tested is documented. We can also do more regression testing. ### 26. Cyara review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2021 **What do you like best about Cyara Platform?** The insight that the platform provides should there be any issues in the customer journey through the IVR. **What do you dislike about Cyara Platform?** Adjusting the PSST can be tricky and fiddly sometimes when creating new test cases or amending existing ones. Would be nice to have a feature that automatically calculates the PSST based on the audio duration of each step. **What problems is Cyara Platform solving and how is that benefiting you?** Being able to test the customer journeys before deploying them into the Live environment is a big benefit. Automating test calls that otherwise would have been done manually also saves time and it is convenient to monitor through the summary reports and dashboard. Monitoring in general of the live test cases provides great insight if there are any issues on the platform and helps us be proactive. ### 27. My team has been using Cyara for over a year and feel our testing process has become more efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | Director, Software Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2021 **What do you like best about Cyara Platform?** Scheduling test campaigns and being able to multi-task while testing is running. Cyara also works to continually improve the product. **What do you dislike about Cyara Platform?** Would like to see improvements in test "retries" in campaigns, and in identifying Text to Speech vs. Audio Files in results. **What problems is Cyara Platform solving and how is that benefiting you?** More consistent testing across sprints. More efficient use of time while testing is running. We are able to test more with fewer resources. ### 28. Verizon Wireless **Rating:** 5.0/5.0 stars **Reviewed by:** Fernandez B. | Manager/Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Cyara Platform?** The different features within Premium Ports. **What do you dislike about Cyara Platform?** Some to the pop up menus get in the way sometimes. Also would like to document certain tests that the note is visible in test list view. **Recommendations to others considering Cyara Platform:** I recommend that if you are venturing into Omini Channel IVR type testing, Cyara is the best tool on the market. **What problems is Cyara Platform solving and how is that benefiting you?** Faster test executions, quick crawls and modeling and quick test creations. ### 29. Its a great IVR / contact centre automation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Paresh R. | QA Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about Cyara Platform?** Its on Cloud , Simple to use and maintain No spacial skills required , Support is good. **What do you dislike about Cyara Platform?** More customisation options should be provided in reporting,some simple but usefull functionality should be added. There are scope to take this tool to more advanced level. **Recommendations to others considering Cyara Platform:** Go for it..it will definitely save your money and efforts in doing repetative work **What problems is Cyara Platform solving and how is that benefiting you?** Un attended fully automatic test execution. Reports and alerts on failure. Less manual efforts saving cost and resources. ### 30. Great Testing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Cyara Platform?** Very powerful with an extensive tool kit available to help you. You can "crawl" an IVR and map the entire Call Flow to confirm your documentation. Ability to build Test Case suites and load your sample data you would like to use to test with. We use extensively for regression testing. **What do you dislike about Cyara Platform?** Takes a little while to fully get some of the scripting down but is amazing once understood. **What problems is Cyara Platform solving and how is that benefiting you?** Regression testing. Has allowed us to catch things before promotions that we never would have without this tool. Or more accurately, we might have discovered but would have required many more man hours. ### 31. Most reliable monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Cyara Platform?** Cyara Pulse helping us with monitoring the customer facing phone numbers across the globe. It gives peace of mind that some system is monitoring our most used numbers. We saw Cyara is most reliable and accurate for any alerts it generates. **What do you dislike about Cyara Platform?** I cant think of a feature that I dislike. But one suggestion is to evolve a pricing model for pay as you go instead of port licenses. **Recommendations to others considering Cyara Platform:** I highly recommend Cyara platform for automated testing and monitoring functionality. Cyara team is wonderful and they are customer centric. **What problems is Cyara Platform solving and how is that benefiting you?** Continuous monitoring ### 32. Cyara Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about Cyara Platform?** I like the amount of data that is returned through the Cyara system. As far as middleware information return and timing goes, Cyara has been very helpful in identifying issues we have with our IVR. It allows me to send data to the business in order to provide a full view of the struggles the IVR is experiencing, due to issues that would be hard to provide data for with the Cyara system. **What do you dislike about Cyara Platform?** There are certain issues that I have experienced with Cyara, as far as, being too critical on the IVR and identifying "issues" that are not a red flag or concern for our Company. I have also had struggles with multi-lingual test cases however, Cyara is working with me to help resolve these issues. **What problems is Cyara Platform solving and how is that benefiting you?** Middleware return and timing issues. Connection issues. System crashes. ### 33. Macys' Cyara Platform review **Rating:** 5.0/5.0 stars **Reviewed by:** Muralitharan T. | Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Cyara Platform?** Cyara helps Macys' to monitor the health check of our IVR system with the help of Pulse campaign. Especially, during Holiday period, our team used to run short campaigns every 5 mins for Health check **What do you dislike about Cyara Platform?** I don't have any items to enter in dislike section **What problems is Cyara Platform solving and how is that benefiting you?** Our On-prem portal was recently broken while our team was trying to fix Flexera vulnerability. Cyara support did provide interim relief by moving ports to Cloud portal during our Holiday time and fix On-prem portal post Holiday ### 34. Amazing platform backed up by an extraordinary team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Cyara Platform?** Powerful tools that are easy to use. Technical and non-technical groups across the organization can use the tools in Cyara with very little training. The team at Cyara is incredibly supportive and always listens to customer concerns or recommendations and acts on them. **What do you dislike about Cyara Platform?** Call flow mapping can be a challenge due to nuances with how decisions are handled. **What problems is Cyara Platform solving and how is that benefiting you?** Functionality testing for new implementations, after maintenance work and daily health checks. Being able to run Cyara to do this testing saved our teams hours of manual testing and identify problems before they impacted our business. It helped us move from being reactive to proactive. ### 35. Cyara review **Rating:** 4.5/5.0 stars **Reviewed by:** Massimo U. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2021 **What do you like best about Cyara Platform?** The hight value for the end customer is to have a real picture on "what if" the platform is stressed. The performance test is useful to figure out the problems on platform and on carrier side **What do you dislike about Cyara Platform?** I think that the user interface can be improved **What problems is Cyara Platform solving and how is that benefiting you?** mostly configuration problems ### 36. Quick to respond and assist with any and all queries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Cyara Platform?** Cyara itself is very intuitive, easy to use and self explanatory. the team are very keen on upskilled and are often quick to respond and assist with any and all queries **What do you dislike about Cyara Platform?** support team in the past have often use the cliched "have you switched it off and on" routine when raising complex queries, attempting basic trouble shooting for the inexperienced use when speaking/interacting with some one who has a better understanding of cyara **What problems is Cyara Platform solving and how is that benefiting you?** Platform/fault and performance analysis ### 37. Strong product suite aligned to assuring customer experience agenda **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Cyara Platform?** The platform is intuitive and easy to use. **What do you dislike about Cyara Platform?** The platform didn't appear to have any aspects which can be specifically disliked. **What problems is Cyara Platform solving and how is that benefiting you?** It is a great platform to ensure that your IVR infrastructure is performing as expected especially during high call volumes triggered by the pandemic. It ensures that issues are identified before the end users are impacted so that the operations and other associated teams can fix the issues proactively ensuring improved customer experience and sustaining brand value. ### 38. Effective Solution Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2021 **What do you like best about Cyara Platform?** Integration with our multi-vendor platform; strength of partnership; and a consistently positive, solution-oriented team at Cyara **What do you dislike about Cyara Platform?** Somewhat costly load testing, required on an annual basis **What problems is Cyara Platform solving and how is that benefiting you?** Daily application health checks and periodic load testing, which helps ensure the capacity and integrity of our environment in advance of annual high-volume production ### 39. Its good tool for IVR automation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Cyara Platform?** It simple to user and doesn't require any technical knowledge. **What do you dislike about Cyara Platform?** For the first time it take time to fine tune the scripts **What problems is Cyara Platform solving and how is that benefiting you?** We are using for IVR testing and production monitoring of IVR service. With this tool we are able to identify the production issue and get notified quickly. Helps in reducing the regression testing effort. ### 40. I have done bit research on different tools for voice automation but I feel Cyara is good **Rating:** 4.0/5.0 stars **Reviewed by:** Raghunath U. | Senior Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2021 **What do you like best about Cyara Platform?** Its SaaS solution and usability ........ **What do you dislike about Cyara Platform?** Authorization levels on folder level ... **What problems is Cyara Platform solving and how is that benefiting you?** Language issues and Time for regression testing ### 41. Always beneficial **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2021 **What do you like best about Cyara Platform?** Multi lingual easy to use, flexible set up possibilities **What do you dislike about Cyara Platform?** Requires dedicated support team to keep the tool maintained **What problems is Cyara Platform solving and how is that benefiting you?** Testing of new IVR menu's multi lingual EU environment ### 42. Best tool for automation testing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2021 **What do you like best about Cyara Platform?** Best for IVR Testing also helps in load testing. **What do you dislike about Cyara Platform?** The threshold values and tags are a bit confusing. **Recommendations to others considering Cyara Platform:** It's best for the automation testing. **What problems is Cyara Platform solving and how is that benefiting you?** The prompts are easier to test in IVR testing ## Cyara Platform Discussions - [How to get CX Models utilized in daily testing practice?](https://www.g2.com/discussions/37595-how-to-get-cx-models-utilized-in-daily-testing-practice) - 1 comment, 3 upvotes - [How to get CX Models in daily testing work?](https://www.g2.com/discussions/41419-how-to-get-cx-models-in-daily-testing-work) - 1 comment, 2 upvotes - [View Cyara Platform pricing details and edition comparison](https://www.g2.com/products/cyara-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+06%3A21%3A17+-0500&secure%5Bsession_id%5D=6be775e3-21d2-4612-8500-3170b35fb764&secure%5Btoken%5D=2f7c28793afb22c278a3cc8c38a9f5c3daa7dfc80e5e7118a5be1b10b494f859&format=llm_user) ## Cyara Platform Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ## Cyara Platform Features **Experience** - Real-Time Monitoring - Session Replay - Behavioral Analysis **Functionality ** - Test Feedback - Test History - Customization - Test Variety **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Testing - Contact Center AI Observability** - Live Interaction Analysis - AI Behavior Validation - AI Conversation Simulation **Management** - Content Management - Alerts - Budget Analysis **Automation** - Organization - Reliability - Thoroughness **Analytics - Contact Center AI Observability** - Intent Tracking - Automated Root Cause Analysis - AI Performance Analytics **Performance** - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Agentic AI - Automation Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Infrastructure - Contact Center AI Observability** - Channel Fidelity Monitoring ## Top Cyara Platform Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [BrowserStack](https://www.g2.com/products/browserstack/reviews) - 4.4/5.0 (3,250 reviews) - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - 4.6/5.0 (6,095 reviews)