CrowdHandler Reviews & Product Details - Page 3

We liked how simple and easy it was to use Crowdhandler. Their support was quick to respond and answer all our questions. Review collected by and hosted on G2.com.

We wish the reporting system would remember session statistics like browsers and computers used by the users. This would give us a better demographic report. Review collected by and hosted on G2.com.

CrowdHandler has some great features to help remove some of the stress associated with a high demand on sale. Autotune is particularly useful! Review collected by and hosted on G2.com.

I wouldn't change anything; it's everything you need to help you handle a stressful booking period. Review collected by and hosted on G2.com.

We've used hundreds of different softwares over the years. And you rarely come across support staff like these guys. Their replies were fast, concise, answered every question, and solved any integration issue we came across. It made the whole onboarding a breeze. Review collected by and hosted on G2.com.

Our only issue with the system would be the basic look of the non-custom templates. Review collected by and hosted on G2.com.

Easy to implement. Great customer service for your backend questions, and great customer interface on the front end. Easy solution to site traffic problems. Review collected by and hosted on G2.com.

HTML coding experience is required to customize waiting room templates. Many of the best features require a subscription which is fairly expensive. Review collected by and hosted on G2.com.

We operate a ticketing platform that generally doesn't see huge spikes in traffic. We got last minute notice of an event going on sale the following day, with a huge demand for tickets. To err on the side of caution, a virtual waiting room was the best option, to ensure that we didn't overload our infrastructure and cause issues for users. After reviewing other platforms -- most of which had a very lengthy process for setup, including a mandatory sales call -- we found CrowdHandler. We were able to get an account set up in a couple of minutes and integrate changes into our website shortly after to begin testing.

We had some outstanding questions after completing setup and we were able to schedule a 7am call with Jake (2 hours before the on-sale time). Jake was great help and coming from a ticketing background was able to relate to the challenges faced. Jake provided good advice and answered any questions that we had before going live.

Since this on-sale, we left CrowdHandler operating on our site, based on a slow request threshold. This has already paid dividends. In the past week the unexpected announcement of a lineup for an event triggered a huge spike in demand, which we were able to handle comfortably with CrowdHandler. Review collected by and hosted on G2.com.

We haven't experienced any negatives so far. Review collected by and hosted on G2.com.

As an online election platform, we expected a huge spike in users for a 24 hour period, crowdhandler allowed us to protect our infrastructure, without confusion for our users. Having the ability to place users in a virtual waiting room allowed us to manage the use of our service effectively, without worrying that the spike would affect our day to day users. Review collected by and hosted on G2.com.

There isn't anything to dislike, we needed this service, and they delivered when required. Review collected by and hosted on G2.com.