Queue-it Reviews & Product Details

The ability to manage the inflow of traffic to our website. Without being able to control this, our system gets overwhelmed and crashes. Their customer support has been excellent and always fast to respond. It's easy to use and was dropped right in front of our site without any issues. It's given us great insight into our traffic and users. Review collected by and hosted on G2.com.

Our users would prefer that we didn't have a waiting room, but it's necessary during our peak periods. It would be great if there were the ability to send SMS notifications to user as well as email notifications when it's their turn but this isn't available. Review collected by and hosted on G2.com.

It helps provide fairness and bot mitigation by blocking huge incoming traffic and letting people wait in a waiting room until they can be released. I also appreciate its user-friendliness, ease of integration, and real-time analytics, and, lastly, the way it helps protect our servers. Review collected by and hosted on G2.com.

Queue-it is a powerful tool, but the lack of transparency around its fairness system left me puzzled and raised questions. Review collected by and hosted on G2.com.

Virtual waiting room is a good feature which allows high spike traffic to be manageable to prevent server overload and crashes. The support team from Queue-IT is responsive and helpful when issues arises from critical launches. Review collected by and hosted on G2.com.

Dashboard and UX can be better and more intuitive. Missing easy integration plugins to Splunk, Pager Duty, Slack Review collected by and hosted on G2.com.

The ability to monitor and message folks in the waiting rooms is great. The analytics are also very insightful. It is super easy to use and inplement and the support is fantastic! Review collected by and hosted on G2.com.

This isn't really a downside, but more of a side effect that the patrons have a longer wait in order to process (in their minds). However, the phrase "slow is smooth and smooth is fast" is applicable because the users are able to get in and out of the platform in an orderly fashion without resources hemorrhaging and servers failing. Review collected by and hosted on G2.com.

Queue-it’s virtual waiting room service is very stable, and the client-side integration is straightforward. It’s easy to adopt their service within hours. The user interface is intuitive, and they continue to evolve the offering to the next level, with extensive end-user involvement throughout the product development lifecycle.

The pricing model is flexible and fair, and their customer service is responsive and knowledgeable. They can also provide alternatives when the product itself isn’t officially capable of handling specific edge needs. Review collected by and hosted on G2.com.

Their terminology may not be easy to grasp at first, e.g. what is inflow, outflow, waiting room, pre-queue, safety net, 24x7 protection, etc... It will take some time to understand all of these terms. Review collected by and hosted on G2.com.

I like the professionalism shown by the workers at Queue-it. It is very easy to work with them and everything is always simple and agile. We work with them every year for specific moments and they are always willing to get back in touch at the end of the year, they organize everything with flexibility and are always there when you need something. Review collected by and hosted on G2.com.

I don't find any pain point where I would say, hey, I don't like it or I think it could be improved. The truth is that I think beyond maybe the platform itself being a little simpler or easier, but maybe it's because we use it infrequently, once a year, and when we want to use it again, we might forget. Review collected by and hosted on G2.com.

Queue-it is valued for its reliable virtual waiting room that prevents site crashes during traffic spikes, its fair and transparent queuing experience, easy integration with existing systems, real-time control and monitoring, strong stability during high-demand events, customizable queue pages, and helpful analytics for understanding user traffic. Review collected by and hosted on G2.com.

Queue-it is helpful but comes with some drawbacks. The main dislikes are that it interrupts the user experience, can feel unbranded or separate from the main site, and requires careful configuration to work well. Some integrations can be complex, analytics aren’t always as deep as teams want, and costs can rise for large events. Users may also get confused if messaging isn’t clear, and organizations may become overly dependent on it instead of fixing underlying scalability issues. Review collected by and hosted on G2.com.

Queue-it helps us make sure we can handle spikes in traffic that go beyond our own capacity. Review collected by and hosted on G2.com.

Creating custom themes could be easier and more flexible. Right now, we don’t have a way to use different themes for different customers without duplicating all integration rules. For example, we’d like to apply different themes per end-user language. It would also help if themes could be created and updated via the API, which isn’t currently possible but is something we would like. Review collected by and hosted on G2.com.

It is a very reliable enterprise-oriented tool. We use it every day to maintain availability and monitor access to our websites. It's also our main ally during click days, when a lot of traffic flows to our sites. Review collected by and hosted on G2.com.

Customizations are possible, but sometimes we'd like more flexibility and greater attention to detail in translations. Fortunately, Support responds quickly and provides prompt assistance with these types of needs. Review collected by and hosted on G2.com.

The protection of web servers against workload overload Review collected by and hosted on G2.com.

Really nothing to comment on here, everything seems functional to me. Review collected by and hosted on G2.com.