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CrowdHandler Reviews & Product Details

CrowdHandler Overview

What is CrowdHandler?

CrowdHandler's SAAS platform allows you to provision online waiting rooms to protect your websites and applications from peak-load traffic; protecting sales, promoting fairness and keeping your customers happy. Trusted by top live entertainment and sports brands, fortune 500 companies, government departments, leisure destinations and SMEs. Provisioned via JavaScript, Google Tag Manager, DNS routing, Cloudflare and CloudFront CDNs or custom integrations using our open API. Monthly, flexible pricing, with no long-term commitment and a free tier. Sign up online today, using a credit card, and get up and running in about 15 minutes.

CrowdHandler Details
Languages Supported
English
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Product Description

CrowdHandler protects your website during periods of heavy traffic, preventing your servers from becoming overwhelmed and allowing your customers to continue processing transactions with confidence.


Seller Details
Year Founded
2002
HQ Location
Birmingham, England
Twitter
@Crowdhandler
269 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®

Jake G.
JG
Overview Provided by:

Recent CrowdHandler Reviews

Hannah B.
HB
Hannah B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great support from CrowdHandler"
The ease of setting up a queue to protect our website during busy traffic spikes. Plus knowing the queue will adapt to support the volume of custom...
Emmanuel C.
EC
Emmanuel C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Cost-Effective and Reliable: CrowdHandler Optimized Our Website Traffic Seamlessly"
What I like best about CrowdHandler is how easy it is to deploy while being incredibly effective. It took minimal setup time, and the results in ma...
CG
Chetan G.Small-Business (50 or fewer emp.)
5.0 out of 5
"My Experience with CrowdHandler Amazing!"
The most helpful aspect of CrowdHandler is its ability to efficiently manage and organize large groups of people. It can help with crowd control, e...
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CrowdHandler Media

CrowdHandler Demo - Dashboard
Control your traffic flow, and quickly review how many users are waiting, how many are active and how your application is performing.
CrowdHandler Demo - Waiting Room
Waiting room templates can be customized using the control panel. A typical waiting room shows the users position in the queue, a progress bar, and an estimate of wait time. You can send messages to your users whilst they wait.
CrowdHandler Demo - Priority Access
Set up priority lanes for valued customers, using single-use codes or multi-use vouchers.
CrowdHandler Demo - Integration Options
A range of integration and implementation options including JavaScript, DNS, Cloudflare and custom API-based integrations
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25 CrowdHandler Reviews

4.9 out of 5
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25 CrowdHandler Reviews
4.9 out of 5
25 CrowdHandler Reviews
4.9 out of 5

Overall Review Sentiment for CrowdHandlerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Emmanuel C.
EC
Startup Founder/CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CrowdHandler?

What I like best about CrowdHandler is how easy it is to deploy while being incredibly effective. It took minimal setup time, and the results in managing our website traffic were immediate. It’s a straightforward solution that delivers exactly what we need without any hassle. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

There’s honestly nothing I dislike about CrowdHandler. It has been seamless and effective, meeting all our expectations without any issues. Review collected by and hosted on G2.com.

What problems is CrowdHandler solving and how is that benefiting you?

CrowdHandler is solving the problem of handling massive traffic spikes on our event registration website, Xperto. During big events, our website used to risk shutting down due to sudden surges in visitors. With CrowdHandler, we’ve been able to manage these high-traffic periods smoothly, keeping the website running without any interruptions. This has been a huge benefit, ensuring a seamless experience for our users during peak times. Review collected by and hosted on G2.com.

Hannah B.
HB
Senior Product Owner
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CrowdHandler?

The ease of setting up a queue to protect our website during busy traffic spikes. Plus knowing the queue will adapt to support the volume of customers hitting the site with minimal user intervention required. We have busy onsales most weeks of the year, so it was well used and tested platform. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

Not being able to take it forward with our new website - thank you for all the support over the past few years! Review collected by and hosted on G2.com.

What problems is CrowdHandler solving and how is that benefiting you?

Having a proactive and responsive client support team. Review collected by and hosted on G2.com.

CG
Sr. Software Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CrowdHandler?

The most helpful aspect of CrowdHandler is its ability to efficiently manage and organize large groups of people. It can help with crowd control, event planning.

Additionally, the platform can provide real-time data and insights to help organizers make informed decisions and ensure a smooth and successful event. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

Nothing any downsides of the crowdhandler to use. Review collected by and hosted on G2.com.

What problems is CrowdHandler solving and how is that benefiting you?

CrowdHandler is solving the problem of managing large audience at events or conferences. CrowdHandler is able to enhance audience engagement and participation. This benefits me as an event organizer or speaker by allowing me to better understand and respond to the needs and interests of the audience, improve the overall experience for attendees, and create a more interactive and dynamic event environment. Review collected by and hosted on G2.com.

AK
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CrowdHandler?

Personalized attention was 100%.

The platform is very easy/friendly to use.

Immediate response for customer support, before, during and after engaging CrowdHandler on our annual peak traffic days; the support always went above and beyond the help I needed. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

Each year that we have engaged CrowdHandler, their product has been improved over the last year, eliminating any minor concerns from the past experience. This year I was not able to engage the waiting room at the most ideal time, but that may have been due to my not setting it up correctly. Review collected by and hosted on G2.com.

What problems is CrowdHandler solving and how is that benefiting you?

During our peak site traffic days, when we have annual soft opening and public opening of our Box Office, CrowdHandler's waiting room allows us to control traffic volume on the site to keep the site processing at optimum speed and to minimize the occurrence of overselling products. Review collected by and hosted on G2.com.

Verified User in Cosmetics
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CrowdHandler?

Crowdhandler is perfect for running waiting rooms that can dynamically regulate access to my site. I can decide different sizes monthly and the basic version is free.

It is a service I rely on often having a small online business that is articulated with peak periods that I can predict.

I especially like the fact that during periods of low traffic I can opt for a lighter plan.

Their customer service is excellent, I only had a problem once because of my mistake and they helped me in a very short time. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

I would like to be able to further fractionate the plan by periods of time to optimize the size of the waiting room based on my needs. Review collected by and hosted on G2.com.

What problems is CrowdHandler solving and how is that benefiting you?

Crowdhandler prevents my site from crashing during peak periods by queuing users and ensuring everyone can store my store Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CrowdHandler?

Great platform that has helped us deal with big spikes in traffic during our high volume sales day! Solved all of the issues that we used to have on website, payment gateway and API failure Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

Nothing, so far there haven't been any issues. Looking forward to putting it further to the test Review collected by and hosted on G2.com.

What problems is CrowdHandler solving and how is that benefiting you?

Previously our website had always crashed during very high volume traffic. However Crowdhandler has solved that issue Review collected by and hosted on G2.com.

JR
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CrowdHandler?

Great customer service and support: the team are very responsible with regards to questions about optimium set-up during our planning stages. This has been especially helpful as we've recently transitioned from one e-commerce website to another, and needed to run multiple stages of testing.

Robust product: The CrowdHandler product has behaved exactly as anticipated during our big on-sales. AutoTune is a great feature, that helps to further optimise ingress rate based on site performance.

Handling traffic spikes and high customer website demand used to be a headache, but CrowdHandler has helped to create certainty and minimise any downtime during these crucial periods. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

HTML experience is required to fully customise the look of our waiting room. Otherwise, nothing else! Review collected by and hosted on G2.com.

What problems is CrowdHandler solving and how is that benefiting you?

As mentioned above, CrowdHandler has become an important part of our website infrastructure around ticketing on-sales, which often generate spikes in traffic and demand. This has made these crucial periods easier to plan for, and allows us to focus our attention elsewhere when an on-sale is actually happening! This is offered at a fair price, with flexibility to upgrade to another product tier on a monthly basis if required. Review collected by and hosted on G2.com.

Verified User in Events Services
EE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CrowdHandler?

We work with some of the world's largest entertainment brands and often have to deal with high-volume ticket on-sales. CrowdHandler allows us to build fully branded queues and scale up the capacity and throughput to match the requirements. Installing on the websites is easy with just a few lines of JS. Customer support is rarely required as it all works from the dashboard but all our interactions have been great when required. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

No downsides, we're big fans of this product. Review collected by and hosted on G2.com.

What problems is CrowdHandler solving and how is that benefiting you?

We work with some of the world's largest entertainment brands and often have to deal with high-volume ticket on-sales. CrowdHandler provides scalable queues / waiting rooms to handle these safely. Review collected by and hosted on G2.com.

MS
Head of Ticketing Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CrowdHandler?

We love being able to set up individual Waiting Rooms with countdowns for all on sales, and then the random allocation into the queue, preventing people from sitting on a page waiting for an event to go on sale. A huge benefit of protecting individual on sales is that if customers are not booking for an event just on sale they can book as normal and not be impacted by other events going on sale. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

We are very happy with Crowdhandler. Only comment would be to improve the historical reporting at present once you remove an old WR you lose the stats (but can be downloaded before you delete) Review collected by and hosted on G2.com.

What problems is CrowdHandler solving and how is that benefiting you?

Primarily Crowdhandler is protecting our ticketing system by limiting the number of people hitting it; without Crowdhandler, the ticketing system (due to capacity limits within the system) would often fail during busy on sales.

It is allowing customers to wait in a 'holding room' prior to the on sale rather than sitting on event pages waiting for events to go on sale (causing a chaotic rush as soon as it goes on sale).

It is solving a long running issue of all users to the site being effected by an on sale - being able to protect individual performances means that other customers can book as normal. Review collected by and hosted on G2.com.

TV
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CrowdHandler?

We were looking for an easy solution to handle the traffic on our bookingdays. CrowdHandler does the task effortlessly!!

Although we only need this a couple of days in a year, the flexible payment system makes it affordable to give us an enterprise grade solution. Review collected by and hosted on G2.com.

What do you dislike about CrowdHandler?

Maybe a portal to followup on support tickets, although we always receive good support...an overview can be handy...maybe i did not find it?

The need to register a creditcard...our finance dep. does not like that. Review collected by and hosted on G2.com.

What problems is CrowdHandler solving and how is that benefiting you?

provisioning a fair online queueing system, so the customers can order comfortably Review collected by and hosted on G2.com.