Crisp Pros and Cons

They are super responsive and have a really great product with some excellent features for SMBs with good pricing. Review collected by and hosted on G2.com.

The API (REST) integration seemed a bit complicated with needing to create an integration but the plugin got approved quickly. Having a staright forward auth mechanism instead of the current plugin/integration would help with quicker turn around time. Review collected by and hosted on G2.com.

Good software, but bad support agents. mad and can't give you direct help. Review collected by and hosted on G2.com.

Before: Hey, on behalf of Leadsbounty.com i'm here to tell everyone that crisp.chat is scammers. we use them for almost 5 days and we we're trying to discuss a problem with thier support, the agent is angry and he decide to suspend our account. after a while they charged us 85.81$. i will report them via my bank. Please everyone be carefull.

After: they Review collected by and hosted on G2.com.

At first, we used Intercom, but since finding Crisp, we haven't considered other solutions. Our customers are ecommerce store owners on Shopify. They hustle every day to build their brand, and Crisp is the reliable solution that allows us to provide world-class support with confidence. Additionally, the Crisp Support team is fast and resolves any issues we have, whether usage or technical. Lastly, the fixed monthly pricing with the amount of customer support seats we'll have is very attractive. Review collected by and hosted on G2.com.

Looking back a few years ago, we did experience some glitches with the product. However, the product has been significantly improved over time. While there are occasional wait times for operators, it's not a major inconvenience. Review collected by and hosted on G2.com.

It's really easy to use, and even though creating campaigns and one-shot emails can be a bit confusing, their customer support is always super herlpful and quick to reply Review collected by and hosted on G2.com.

Creating campaigns can be a bit confusing, but their customer support makes it all easier Review collected by and hosted on G2.com.

L'ergonomie et la facilité d'usage, les nombreuses aides à la documentation, les fonctionnalités abouties Review collected by and hosted on G2.com.

Pour le moment, tout est bien ficelé, rien à dire Review collected by and hosted on G2.com.

They are available any time to help on their chat Review collected by and hosted on G2.com.

I do not find so many wrong things to tell about this solution Review collected by and hosted on G2.com.

The support is quite fast, timely, and effective. Review collected by and hosted on G2.com.

He has difficulties understanding himself intuitively. Review collected by and hosted on G2.com.

Easy to integrate, with great and really reactive customer service to help us we managed to quicly setup crisp in our solution.

With its ease of use Crisp has been immediatly adopted from our support team! Moving from zendesk for such a great solution has been a relief!

We gained in response time through the chatbox feature, love the integrations with our other tools such as Ringover and never miss anything to provide the best support to our own customers. Review collected by and hosted on G2.com.

Not much even if some improvements could be made on the help desk to allow tables (or display side-by-side content) and some more custom colors on alert boxes (success / error etc). Review collected by and hosted on G2.com.

It has a lot of feature, including training AI on conversation data. Review collected by and hosted on G2.com.

There's nothing to dislike, its a good solution. Review collected by and hosted on G2.com.

We are a Shopify app development company, and support is a very important part of our SAAS business.

We are using Crisp for all of our apps and it works great for us. Antoine, who is their CMO, personally helps us to resolve some of our small problems. Previously I also several times connected their support and they were always helpful. And also price for the value they are adding to our business is no brainer. Review collected by and hosted on G2.com.

We are receiving notifications when user using our website a bit late, few seconds late. Would be great to receive these notifications instantly so we can start communication with customers. Review collected by and hosted on G2.com.