Crisp Features
What are the features of Crisp?
Platform
- Customization
- User, Role, and Access Management
- Dashboards
Self-Service Experience
- Knowledge Base
Communication
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
Top Rated Crisp Alternatives
Crisp Categories on G2
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Platform
Mobile User Support | Based on 35 Crisp reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 88% (Based on 35 reviews) | |
Customization | Based on 75 Crisp reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 84% (Based on 75 reviews) | |
User, Role, and Access Management | Based on 39 Crisp reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 89% (Based on 39 reviews) | |
Integration | Based on 36 Crisp reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality | 91% (Based on 36 reviews) | |
Reporting | Based on 35 Crisp reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress | 83% (Based on 35 reviews) | |
Dashboards | Based on 36 Crisp reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance | 86% (Based on 36 reviews) |
Ticket and Case Management
Ticket Creation User Experience | User Experience of creating and submitting a ticket This feature was mentioned in 29 Crisp reviews. | 86% (Based on 29 reviews) | |
Ticket Response User Experience | Based on 29 Crisp reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response | 87% (Based on 29 reviews) | |
Workflow | Based on 31 Crisp reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions | 87% (Based on 31 reviews) | |
Automated Response | Based on 30 Crisp reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply | 85% (Based on 30 reviews) | |
SLA Management | See feature definition | Based on 22 Crisp reviews. Offers tools for managing and tracking service-level agreements (SLAs) | 85% (Based on 22 reviews) |
Attachments/Screencasts | Based on 30 Crisp reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions | 89% (Based on 30 reviews) | |
Ticket Collaboration | Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 29 Crisp reviews. | 88% (Based on 29 reviews) | |
Customer/Contact Database | Based on 26 Crisp reviews and verified by the G2 Product R&D team. Central repository for account and contact information | 86% (Based on 26 reviews) |
Communication Channels
Customer Portal | Based on 30 Crisp reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents | 91% (Based on 30 reviews) | |
Email to Case | Based on 30 Crisp reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | 91% (Based on 30 reviews) | |
Live Chat Support | Based on 36 Crisp reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live | 96% (Based on 36 reviews) | |
Social Media Integration | Based on 31 Crisp reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | 91% (Based on 31 reviews) | |
Voice | Based on 22 Crisp reviews. Make and receive calls directly in the application. Track and record calls for analysis. | 83% (Based on 22 reviews) |
Self-Service Experience
Knowledge Base | As reported in 37 Crisp reviews. Provides a repository of information that can be used by those seeking support. | 83% (Based on 37 reviews) | |
Searchable Articles | Based on 36 Crisp reviews. Makes articles in the knowledge base searchable on the web. | 80% (Based on 36 reviews) | |
Community Forums | Enables users to engage with other users to solve common issues. This feature was mentioned in 27 Crisp reviews. | 62% (Based on 27 reviews) | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices This feature was mentioned in 23 Crisp reviews. | 80% (Based on 23 reviews) | |
Personalization | Gives the user targeted, personalized results based on their activity or preferences 28 reviewers of Crisp have provided feedback on this feature. | 77% (Based on 28 reviews) |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 27 reviewers of Crisp have provided feedback on this feature. | 77% (Based on 27 reviews) | |
Automation | Based on 27 Crisp reviews. Automates some or all operation related tasks | 78% (Based on 27 reviews) | |
Artificial Intelligence | As reported in 24 Crisp reviews. Utilizes artificial intelligence to improve workflows or customer experiences | 65% (Based on 24 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 27 reviewers of Crisp have provided feedback on this feature. | 84% (Based on 27 reviews) |
Communication
Pop-up Chat | Based on 78 Crisp reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 92% (Based on 78 reviews) | |
Notifications | Based on 78 Crisp reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation. | 91% (Based on 78 reviews) | |
Targeted Emails | Based on 53 Crisp reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients. | 83% (Based on 53 reviews) | |
In-App Messaging | Based on 65 Crisp reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help. | 92% (Based on 65 reviews) | |
Co-Browsing | Based on 39 Crisp reviews and verified by the G2 Product R&D team. Allows agents to join a customer's browser session and navigate through the website with them. | 83% (Based on 39 reviews) |
Internal Use
Customization | Based on 75 Crisp reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 84% (Based on 75 reviews) | |
Conversation Archiving | Based on 70 Crisp reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference. | 88% (Based on 70 reviews) | |
Lead Development | Based on 60 Crisp reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers. | 82% (Based on 60 reviews) | |
Knowledge Base | Based on 61 Crisp reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations. | 88% (Based on 61 reviews) | |
Team Inbox | Based on 69 Crisp reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner. | 87% (Based on 69 reviews) | |
Customer Profiles | Based on 70 Crisp reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers. | 86% (Based on 70 reviews) |
Process
Mentions | Based on 11 Crisp reviews. Scours various channels for brand mentions to proactively seek reparative communications. | 83% (Based on 11 reviews) | |
Tickets | Creates and assigns support tickets, scheduling them in a timely manner. | Not enough data | |
Macros | Allows administrators to create templated responses to frequently asked questions. | Not enough data |
Channels
Ability to connect agents with customers through Live Chat.
This feature was mentioned in 13 Crisp reviews. | 88% (Based on 13 reviews) | ||
Social | Connects employees with customers through a social media solution. 12 reviewers of Crisp have provided feedback on this feature. | 92% (Based on 12 reviews) | |
Live Chat | Ability to connect agents with customers through email.
This feature was mentioned in 13 Crisp reviews. | 94% (Based on 13 reviews) | |
Phone | Connects employees with customers through a calling solution. | Not enough data | |
Text | Ability to connect agents with customers through text message solution.
| Not enough data |
Insight
Surveys | Provides opportunity for customers to give feedback through a survey. | Not enough data | |
Reporting | Enables administrators to create customized reports reflecting customer satisfaction. | Not enough data | |
Visitor Activity | Based on 12 Crisp reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service. | 82% (Based on 12 reviews) | |
Help Desk | As reported in 10 Crisp reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. | 93% (Based on 10 reviews) |
Productivity Tools
Notes | Allows users to leave notes or comments on emails or relevant cases. | Not enough data | |
Internal Discussion | Provides a dedicated space or a thread feature that allows for long-form discussion. | Not enough data | |
Assignments and Tasks | Offer in-application assignment and task tracking functionality. | Not enough data | |
Workflows | Allows users to create and follow predetermined workflows attached to actions. | Not enough data | |
Templates | Allows users to create canned answers or templates for email responses. | Not enough data | |
Integrations | Integrates without outside software to provide additional functionality or pull information. | Not enough data | |
Tagging System | Provides a tagging system to allow users to sort emails by relevant subject. | Not enough data |
Analytics
Trends | Analyzes trends in email content and resolution. | Not enough data | |
Performance Tracking | Tracks performance and productivity of users inside the application. | Not enough data | |
Email Tracking | Tracks email analytics like emails opened, how long the email was opened for, etc. | Not enough data |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 11 Crisp reviews. | 74% (Based on 11 reviews) | |
AI Text Summarization | Based on 11 Crisp reviews. Condenses long documents or text into a brief summary. | 71% (Based on 11 reviews) | |
AI Text Generation | Based on 14 Crisp reviews. Allows users to generate text based on a text prompt. | 74% (Based on 14 reviews) | |
AI Text Summarization | As reported in 14 Crisp reviews. Condenses long documents or text into a brief summary. | 70% (Based on 14 reviews) | |
AI Text-to-Speech | Simulates human-like speech from text inputs. This feature was mentioned in 14 Crisp reviews. | 61% (Based on 14 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 16 reviewers of Crisp have provided feedback on this feature. | 66% (Based on 16 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
