(34)
4.9 out of 5
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Crisp 
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EB
Ewan B.
Customer Success Lead
Small-Business(50 or fewer emp.)
What do you like best about Crisp?
I love the myriad of features offered by Crisp, such as magic browse, audio, and video calling, as well as user demographics. It makes it very easy for us to support our users and be able to identify who the users are easily; additionally, email integration makes things very easy. Review collected by and hosted on G2.com.
What do you dislike about Crisp?
I don't like that sometimes when I am using Crisp, an orange banner comes up on the top of the screen, and then I can no longer receive new messages from users that are reaching out. Review collected by and hosted on G2.com.
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154 out of 155 Total Reviews for Crisp
4.5 out of 5
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Overall Review Sentiment for Crisp
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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ND
Nicolas D.
Responsable web et e-projets
Mid-Market(51-1000 emp.)
What do you like best about Crisp?
I've been using Crisp for several years for our support, and this tool has completely transformed how we handle interactions with our users.
At first, we implemented it only for web support (bugs, login issues, etc.), but I quickly realized its potential. So, I developed an additional layer that allows my entire team to use it, integrating a classification system with keywords. This helps us organize and track requests extremely efficiently.
Now, it has become an essential daily tool for most of my team (and to be honest, it's sometimes a bit stressful too! 😊). The only reason it could be stressful is if they ever had a bug (which has never happened in the three years I've been using it) or if they decided to revise their pricing plans.
What I love the most:
An outstanding API: Their documentation is clear and complete, and the webhooks are a pleasure to use.
Perfect customer support: Responsive, efficient, and always attentive.
A tool accessible to everyone: Both for non-technical users and developers who want to leverage its full power.
Easy integration with other tools: I’ve connected it with OpenAI, AWS (lambda, S3, Athena, Glue,...)… allowing us to automate many tasks and improve our workflow.
The new AI and chatbot features are incredibly promising and open up even more possibilities!
An unbeatable price-to-value ratio: Compared to tools like Zendesk or Freshdesk, Crisp offers an insane level of features and flexibility at a fraction of the price. Review collected by and hosted on G2.com.
What do you dislike about Crisp?
I do have some update ideas, but they are very specific to our industry and might not be relevant to all of their customers. That being said, Crisp already covers a vast range of needs, making it an essential tool for any organization looking for an efficient and flexible support solution.
Huge kudos to the entire Crisp team! 👏 Review collected by and hosted on G2.com.
AC
An C.
Founder and Chief Game Changer, Gamification and Game Designer
Small-Business(50 or fewer emp.)
What do you like best about Crisp?
We love the ease of use of the initial installation and daily use of Crisp. The fact that they are European based is a definite plus and their AI capabilities is what swayed me to add them to our 2 websites and software. We used use the bot that came with our CRM, but this is far superior and the support is really great, responsive and helpful. Review collected by and hosted on G2.com.
What do you dislike about Crisp?
I can't think of anything so far and if we had problems they have always been resolved really quickly. Review collected by and hosted on G2.com.
PR
Primoz R.
Digital Marketing Specialist
Mid-Market(51-1000 emp.)
What do you like best about Crisp?
Crisp is quick to set up and easy to integrate, making it a user-friendly solution for businesses. One standout feature is the availability of both desktop and mobile apps, which significantly simplify life for chat operators by ensuring seamless communication on the go. Additionally, Crisp’s pricing plans are competitive and offer great value compared to similar tools in the market. Review collected by and hosted on G2.com.
What do you dislike about Crisp?
While Crisp offers some great features, it’s frustrating that fundamental functionalities are missing—like the ability to export filtered contacts directly. Instead, you’re forced to download the full CSV list and manually filter it in Excel every single time. This is a simple feature that could be implemented in no time, yet users are left dealing with unnecessary extra steps. On top of that, several other small but essential features for daily use are absent, while the platform focuses on adding multiple AI assistant tools that can feel overwhelming and confusing to navigate. Crisp has potential, but prioritizing basic usability improvements over flashy extras would greatly enhance the user experience. Review collected by and hosted on G2.com.
AC
Alexandre C.
Associé
Small-Business(50 or fewer emp.)
What do you like best about Crisp?
Le service Crisp est la solution la plus équilibré que j'ai constaté utilisé comme Helpdesk.
Il est simple, intuitif et fluide, permets une organisation et hiérarchisation ressemblant aux autres acteurs du marchés MAIS, il vous permets grâce à de nombreux modules disponibles sur leur catalogue (pour une très grande partie qui sont des services additionnelles gratuits) de personnaliser votre usage.
Conversations temps réels, gestion des mails, archivage et suivis statistiques, IA deep learning, automatisation de scénarios, rien qu'au niveau de l'application il comblera vos attentes.
Le staff : chapeau, sincèrement vous faites parti des équipes que je peux compter sur une main qui est aussi réactive, efficace et patiente avec qui j'ai eu l'occasion de travailler, vous fournissez un sacré taff, que ce soit dans notre langue maternelle ou anglais, vous vous adaptez très rapidement.
conclusion, si vous cherchez une solution mid-top range en Helpdesk, je vous le recommande. Review collected by and hosted on G2.com.
What do you dislike about Crisp?
le manque de sous-catégories limité à 2 pour l'abonnement tiers + Review collected by and hosted on G2.com.
MA
Miriam A.
Customer Support Manager
Small-Business(50 or fewer emp.)
What do you like best about Crisp?
I love the level of automation you can achieve, and most importantly, if you ever have any issues, the support team has always provided me with the best solution for my case whenever I’ve contacted them. They haven’t failed even once. Review collected by and hosted on G2.com.
What do you dislike about Crisp?
The only thing I didn’t like is that you can’t have independent shortcuts based on the inboxes you have. I would have liked to have separate shortcuts for support and others for the rest of the inboxes, but overall, it’s great! Review collected by and hosted on G2.com.
GG
Gerardo G.
Lider de Atencion al Cliente
Small-Business(50 or fewer emp.)
What do you like best about Crisp?
I like many tools that Crisp has, such as the CoPilot or its integration with my website. However, I believe that the great differentiator that Crisp has is its brutally effective and friendly Customer Service department. Personally, Pedro is my advisor and every time I have needed him, whether for a question or a video call, he has been attentive. Incredible everything regarding the attention. Review collected by and hosted on G2.com.
What do you dislike about Crisp?
There are some tools that are somewhat confusing, or some integrations. However, the vast majority of these are not necessary for my line of business. Review collected by and hosted on G2.com.
SB
Sekander B.
Head of Customer Support
Small-Business(50 or fewer emp.)
What do you like best about Crisp?
We have been using Crisp for 4 years at InstaWP. I have used Crisp on several other sites. The amount of features they offer on the free plan is incredible. The recent update added a lot of value and made my life easier as the customer support team lead. Review collected by and hosted on G2.com.
What do you dislike about Crisp?
The reporting system is improved a lot now but I am coming from HelpScout and Zendesk. So I hope that they can think from a customer support team lead perspective and how a company might want to track their KPIs. The reporting system and the UX has a long way to go. Review collected by and hosted on G2.com.
BM
Baptiste M.
CEO
Small-Business(50 or fewer emp.)
What do you like best about Crisp?
I like the complete tool of feature for the fair pricing.
Knowledgebase, workflows automation, multi-platform, AI based on your knowledgebase et... but still it's not based like intercom on the number of user but operator. Review collected by and hosted on G2.com.
What do you dislike about Crisp?
I'd like a bit more components for survey than the one available. Review collected by and hosted on G2.com.
NA
Nathan A.
Director of Operations
Small-Business(50 or fewer emp.)
What do you like best about Crisp?
Crisp makes customer support and communication extremely easy. We were able to integrate Crisp in a matter of minutes. Crisp has the most features and the most competitive pricing. Review collected by and hosted on G2.com.
What do you dislike about Crisp?
Not a lot to dislike about Crisp. They are adding new features all the time. The only aspect I see missing is a consolidated Sales funnel to track leads. Review collected by and hosted on G2.com.
SR
Suraj R.
CTO
Small-Business(50 or fewer emp.)
What do you like best about Crisp?
The costs are clear, and there is a lot of value in the basic packages without addons. Review collected by and hosted on G2.com.
What do you dislike about Crisp?
The AI bot isn't the best - it requires you to build custom workflows, and this isn't easy, but it gets the job done and is much cheaper than competitors. Review collected by and hosted on G2.com.
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