Crisp Reviews & Product Details

At Vizito, we rely extensively on Crisp to manage our live chat and customer support interactions. Crisp distinguishes itself through advanced segmentation capabilities, enabling us to effectively target and personalize customer interactions.

Additionally, the platform’s AI functionality, which learns directly from our website content, FAQs, knowledge base, and saved snippets, is exceptional. This significantly reduces response times while improving the overall quality of support we deliver.

Another important advantage is that Crisp is fully hosted within the EU. As Vizito is also hosted entirely within the EU, this alignment allows us to maintain compliance and avoid data transfers outside the European Union. Review collected by and hosted on G2.com.

While our experience with Crisp has been very positive overall, we find that the reporting and analytics interface could benefit from enhancements in intuitiveness and depth, especially regarding the tracking of support SLAs. We’ve been assured that improvements in this area will be introduced over time and are eager to see these enhancements implemented. Review collected by and hosted on G2.com.

I've been using Crisp for several years for our support, and this tool has completely transformed how we handle interactions with our users.

At first, we implemented it only for web support (bugs, login issues, etc.), but I quickly realized its potential. So, I developed an additional layer that allows my entire team to use it, integrating a classification system with keywords. This helps us organize and track requests extremely efficiently.

Now, it has become an essential daily tool for most of my team (and to be honest, it's sometimes a bit stressful too! 😊). The only reason it could be stressful is if they ever had a bug (which has never happened in the three years I've been using it) or if they decided to revise their pricing plans.

What I love the most:

An outstanding API: Their documentation is clear and complete, and the webhooks are a pleasure to use.

Perfect customer support: Responsive, efficient, and always attentive.

A tool accessible to everyone: Both for non-technical users and developers who want to leverage its full power.

Easy integration with other tools: I’ve connected it with OpenAI, AWS (lambda, S3, Athena, Glue,...)… allowing us to automate many tasks and improve our workflow.

The new AI and chatbot features are incredibly promising and open up even more possibilities!

An unbeatable price-to-value ratio: Compared to tools like Zendesk or Freshdesk, Crisp offers an insane level of features and flexibility at a fraction of the price. Review collected by and hosted on G2.com.

I do have some update ideas, but they are very specific to our industry and might not be relevant to all of their customers. That being said, Crisp already covers a vast range of needs, making it an essential tool for any organization looking for an efficient and flexible support solution.

Huge kudos to the entire Crisp team! 👏 Review collected by and hosted on G2.com.

We love the ease of use of the initial installation and daily use of Crisp. The fact that they are European based is a definite plus and their AI capabilities is what swayed me to add them to our 2 websites and software. We used use the bot that came with our CRM, but this is far superior and the support is really great, responsive and helpful. Review collected by and hosted on G2.com.

I can't think of anything so far and if we had problems they have always been resolved really quickly. Review collected by and hosted on G2.com.

Crisp has an incredible customer service. Pedro has resolved all our doubts and has made the transition to this powerful tool much easier for our company. Integrating it into our team was easy despite our large flow of conversations. Today, it is our central communication channel for the daily sale of our services. Review collected by and hosted on G2.com.

The mobile version could improve and have all the functionalities of the web version. Review collected by and hosted on G2.com.

Crisp is quick to set up and easy to integrate, making it a user-friendly solution for businesses. One standout feature is the availability of both desktop and mobile apps, which significantly simplify life for chat operators by ensuring seamless communication on the go. Additionally, Crisp’s pricing plans are competitive and offer great value compared to similar tools in the market. Review collected by and hosted on G2.com.

While Crisp offers some great features, it’s frustrating that fundamental functionalities are missing—like the ability to export filtered contacts directly. Instead, you’re forced to download the full CSV list and manually filter it in Excel every single time. This is a simple feature that could be implemented in no time, yet users are left dealing with unnecessary extra steps. On top of that, several other small but essential features for daily use are absent, while the platform focuses on adding multiple AI assistant tools that can feel overwhelming and confusing to navigate. Crisp has potential, but prioritizing basic usability improvements over flashy extras would greatly enhance the user experience. Review collected by and hosted on G2.com.

The Crisp service is the most balanced solution I have found used as a Helpdesk. It is simple, intuitive, and fluid, allows for organization and hierarchy similar to other market players BUT, it allows you, thanks to numerous modules available in their catalog (a large part of which are additional free services), to customize your usage.

Real-time conversations, email management, archiving and statistical tracking, deep learning AI, scenario automation, just at the application level it will meet your expectations.

The staff: hats off, sincerely you are part of the teams I can count on one hand that is as responsive, efficient, and patient with whom I have had the opportunity to work, you provide a heck of a job, whether in our native language or English, you adapt very quickly.

Conclusion, if you are looking for a mid-top range solution in Helpdesk, I recommend it. Review collected by and hosted on G2.com.

the lack of subcategories limited to 2 for the tier subscription + Review collected by and hosted on G2.com.

Crisp is incredibly easy to use and set up, making customer communication seamless. The live chat, chatbot automation, and multi-channel integration help us manage support efficiently. The UI is intuitive, and the real-time notifications ensure we never miss a lead. Plus, their customer support is responsive and helpful! Review collected by and hosted on G2.com.

While the platform is great, some advanced features require higher-tier plans, which might not be ideal for small businesses. Also, occasional delays in message delivery can be improved. Review collected by and hosted on G2.com.

I love the level of automation you can achieve, and most importantly, if you ever have any issues, the support team has always provided me with the best solution for my case whenever I’ve contacted them. They haven’t failed even once. Review collected by and hosted on G2.com.

The only thing I didn’t like is that you can’t have independent shortcuts based on the inboxes you have. I would have liked to have separate shortcuts for support and others for the rest of the inboxes, but overall, it’s great! Review collected by and hosted on G2.com.

Very easy to implement. Simple to use for employees yet powerful enough to do complex tasks as well. Review collected by and hosted on G2.com.

Not many. The system grow over the years so sometimes you just need to sit down and read the announcements to discover new features. Review collected by and hosted on G2.com.

I like many tools that Crisp has, such as the CoPilot or its integration with my website. However, I believe that the great differentiator that Crisp has is its brutally effective and friendly Customer Service department. Personally, Pedro is my advisor and every time I have needed him, whether for a question or a video call, he has been attentive. Incredible everything regarding the attention. Review collected by and hosted on G2.com.

There are some tools that are somewhat confusing, or some integrations. However, the vast majority of these are not necessary for my line of business. Review collected by and hosted on G2.com.