Creatio Reviews & Product Details - Page 28

Being Business Process Driven it has helped us to map our processes exactly to the CRM system rather than the other way around.

This has saved loved of time in map the processes and configuring the system.

The users love the up to date User Interface - this have improved take up and reduced training time too. Review collected by and hosted on G2.com.

The installation process could be made simpler but the support is excellent. There has not be an awful lot wrong and if there is some thing that needs changing the technical team seem very eager to either fix right away or put it into their development plan Review collected by and hosted on G2.com.

I have used BPMonline since 2005. When we first started to look for a CRM system, hardly any of the products we looked at had the main feature what we wanted; the ability to view a list of any item or type of object (Customer, Contact, Lead, Opportunity, Activity….) from just about any angle and at the same time have detailed information about the item visible in one screen. Or, put in a different way; the ability to view a piece of information that is linked to one or more other pieces of information should be visible in one screen without the need to click an item to view its details. And, if you don’t like what you see, just change it! Need to automate your processes? Easy! Just draw your current processes using the built-in Process Designer and BMPonline will automatically create the proper process flow to aid, to automate and control the workflow at hand. If you need to integrate with your in-house Invoicing and Accounting system (or other systems) there is a set of published calls using the OData protocol to perform operations on all objects BPMonline platform (select, change, delete) using an HTTP-request command, and get responses in Atom, JSON or XML, including opportunities by page, sort and filter data. Review collected by and hosted on G2.com.

The installer for installing BPMonline on your own server is missing some elements such as installing the Redis server but the BPMonline Support crew is very responsive and helpful so that should not be a major issue.

The Android and iPhone app is fine but I prefer using the BPMonline mobile phone front end which is still in beta. Review collected by and hosted on G2.com.

Adaptability. The program has sufficient flexibility to meet our fairly unique business processes. Review collected by and hosted on G2.com.

Response time. There is often a lag time in modules initializing. I am concerned about what will happen when our entire database goes live. I am also concerned about backup of our modifications. Both BPM and my staff have invested much effort into our implementation and i would hate to see it disappear. Review collected by and hosted on G2.com.