Unanet CRM by Cosential Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Unanet CRM by Cosential Integrations

(6)
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Unanet CRM by Cosential Media

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Unanet CRM by Cosential Reviews (225)

Reviews

Unanet CRM by Cosential Reviews (225)

4.0
225 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and customization options of Unanet CRM by Cosential, highlighting its ability to centralize data and streamline project management for AEC firms. Many appreciate the comprehensive features that support tracking opportunities and client interactions, although some note that the reporting functionality can be cumbersome and may require improvement.

Pros & Cons

Generated from real user reviews
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Verified User in Construction
UC
Mid-Market (51-1000 emp.)
"Information at your fingertips & detailed!"
What do you like best about Unanet CRM by Cosential?

The ability to gather past history on pricing, companies, etc. is nice and typically easy to access. Review collected by and hosted on G2.com.

What do you dislike about Unanet CRM by Cosential?

Easier to update/edit information and details on projects. This can take a few extra click vs. something more streamlined. It would also be nice to have CRM Cosential connect with other internal software such as Foundation or ProCore. Review collected by and hosted on G2.com.

RP
Treasurer, Principal
Small-Business (50 or fewer emp.)
"Love the Connector That Works Seamlessly with Our ERP"
What do you like best about Unanet CRM by Cosential?

I love the connector that works with our ERP Review collected by and hosted on G2.com.

What do you dislike about Unanet CRM by Cosential?

I have no current negative feedback to share. Review collected by and hosted on G2.com.

David C.
DC
Instructor
Mid-Market (51-1000 emp.)
"Unanet Helps Construction Firms Close Deals Faster"
What do you like best about Unanet CRM by Cosential?

Unanet is designed for construction firms. It helps builders track and manage leads, close deals more quickly, and use real-time data to manage and maintain existing relationships. Review collected by and hosted on G2.com.

What do you dislike about Unanet CRM by Cosential?

The platform is branded as fully customizable and this is definitely the case, but scaling is an issue with many platforms. I could envision better scaling regardless of the business size or type for UNANET in the future. Review collected by and hosted on G2.com.

Jason S.
JS
Director of Operations - Site Construction
Mid-Market (51-1000 emp.)
"Mixed experience, nice platform but hard to Use: Reports, Graphs, and Data Entry Need Improvement"
What do you like best about Unanet CRM by Cosential?

It is a place where we can store customers and projects so anyone can access. Review collected by and hosted on G2.com.

What do you dislike about Unanet CRM by Cosential?

It is difficult to use. Reports and graphs are hard to create. You can not move items around to easily enter data. Review collected by and hosted on G2.com.

Verified User in Civil Engineering
UC
Small-Business (50 or fewer emp.)
"Convoluted Search Results"
What do you like best about Unanet CRM by Cosential?

I really like that our company can easily track our pipeline and sales. Review collected by and hosted on G2.com.

What do you dislike about Unanet CRM by Cosential?

The search function is very convoluted. If I search for a specific proposal number and/or associated addendums, the matches seem to be in a random order and not numerical/alphabetical. For example if I search for proposal 240400, the results I receive are, in order, opportunity 240400, a company not associated with the proposal, project 240408, opportunity 242040, opportunity 240400 TO3, opportunity 240400 TO1, opportunity 240400 TO2, opportunity 240400 TO4. How does this order make sense? It makes it very difficult to find all opportunities associated with a proposal number. Review collected by and hosted on G2.com.

Response from Lucas Hayden of Unanet CRM by Cosential

Thanks for taking the time to share your feedback. I’m glad to hear Unanet CRM helps your team track pipeline and sales effectively. I appreciate you flagging the search experience—it’s an area we’re working to refine, and your example is really helpful context. – Lucas

"Useful for Timesheets, Lacks Broader Appeal"
What do you like best about Unanet CRM by Cosential?

I like the app and find the timesheets feature useful. I appreciate the timesheet uploader for making the process of approving tasks easier. Review collected by and hosted on G2.com.

What do you dislike about Unanet CRM by Cosential?

nothing Review collected by and hosted on G2.com.

Verified User in Civil Engineering
AC
Mid-Market (51-1000 emp.)
"Inconsistent Customer Service"
What do you like best about Unanet CRM by Cosential?

Tracking Opportunities & Sales Performance Review collected by and hosted on G2.com.

What do you dislike about Unanet CRM by Cosential?

I have had a poor customer service experience. Extremely unresponsive, very disappointing. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Small-Business (50 or fewer emp.)
"Outlook-to-Unanet CRM Conversion Makes Project Setup a Breeze"
What do you like best about Unanet CRM by Cosential?

ability to convert a project from Outlook through the Unanet CRM tool Review collected by and hosted on G2.com.

What do you dislike about Unanet CRM by Cosential?

We are still having login issues with the Mobile App Review collected by and hosted on G2.com.

RP
Business Intelligence Analyst
Mid-Market (51-1000 emp.)
"User Friendly Experience"
What do you like best about Unanet CRM by Cosential?

I like the ability to have a centralize location to store company wide data through integrations Review collected by and hosted on G2.com.

What do you dislike about Unanet CRM by Cosential?

We would like to see my modern widgets and the ability to utilize powerbi within the platform Review collected by and hosted on G2.com.

CC
Mid-Market (51-1000 emp.)
"Early Adopter, Recent Power User"
What do you like best about Unanet CRM by Cosential?

There are so many elements of Unanet CRM that I could touch on, but the easiest way to describe our use of the tool is unifying. We have never been more in sync or more current with our opportunities, our pursuits and our strategic thinking. Everyone from Unanet to the consultants we use to support our operations, help to create efficiency and strategic value. Review collected by and hosted on G2.com.

What do you dislike about Unanet CRM by Cosential?

There is very little I dislike about Unanet, but if I were to call out an item or two, it would be the lack of integration on the Account Planning and Opportunity Planning elements. The tools have so much potential, but lack the integration and reporting capabilities we are longing for. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

18 months

Average Discount

8%

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