ConvergeHub Pros and Cons

I am customer of Convergehub since 2021 and very happy with the individual options it gave. I tested a lot of different CRM platform and it is the only solution that covers 1:n relations for co-workers. Review collected by and hosted on G2.com.

Nothing! I has everything you need...and more! Review collected by and hosted on G2.com.

The flexibility of the system. The user interface and the ease of use. It is almost intuitive when you set up the CRM as to how you want it. We took on an estate agent CRM system for one of our businesses. It was 'clunky' and almost painful to use it - within a few days we mapped Converge Hub to do want we wanted and the results have been fantastic.

Having used everything from Filefinder, Maximiser, Oracle, Microsoft, Vtiger, Sugar CRM, Capsule, Infusionsoft to name but a few, Converge Hub is a 'Breeze'.

In another of our businesses we use KEAP to manage a camping and caravaning business, we are now moving to Converge Hub to the level of automation we need. This purely because of ease of use and integration into the business.

Partners and staff members have found the ease of use and learning to be very straight forward. Review collected by and hosted on G2.com.

Probably the name! Then again Con(In)fusionsoft had its own problems. Review collected by and hosted on G2.com.

All-in-one makes it easier for anyone to manage multiple things in one place. If you are all about being productive this is a good option. It is very easy to learn. Review collected by and hosted on G2.com.

Integration alternatives, customer service issues sometimes. Review collected by and hosted on G2.com.

What I like most about ConvergeHub is getting the best value for my money; Especially as compared to other offerings such as Salesforce or HubSpot. You just can't beat the value proposition ConvergeHub offers.

Sales, Marketing, Service and Billing all in one platform. In my use case, ConvergeHub also provides a seamless integration with both my Quickbooks and Phone System. Sales automation and Drip Marketing Automation make ConvergeHub an easy choice for cost-conscious organizations. Review collected by and hosted on G2.com.

As others have mentioned, the UX UI need some more development efforts but in all honesty, it's workable and we expect to see major improvements over the next few sprints.

There is a learning curve is with all users dealing with a new CRM platform but support is amazing and they have loads of videos and documentation on their website. Review collected by and hosted on G2.com.

ConvergeHub can be easily customized and supports a large number of third party apps allowing me to use it as per my needs.

I especially like the automation features available under the Tools section. I have not yet fully explored it but look forward to implementing it soon.

The support team too is also highly responsive. I think ConvergeHub is a very powerful and affordable CRM that can help in managing and organizing small businesses. Review collected by and hosted on G2.com.

Initially it seemed that it required a steep learning curve but the resources available on their website, specially the short videos helped ease the learning process and integrate the tool in my business. Review collected by and hosted on G2.com.

More than any other CRM, ConvergeHub has thought of almost any use case you could throw at it. From being able to create marketing campaigns directly in the CRM, to having a knowledge base and support ticket functionality to quickly and easily answer potential leads questions before they hop onto a call with you (or after if they weren't aware). While giving ConvergeHub a fair shake I was exceedingly impressed and surprised with its functionality.

It's rock solid and definitely a CRM that will help businesses scale. Review collected by and hosted on G2.com.

If there's anything to dislike about ConvergeHub (there's not a lot to dislike) it's probably it's UI. It feels a bit dated, but due to the functionality and integrations, it's super easy to wait for a UI refresh. Review collected by and hosted on G2.com.

At first i was skeptical, i looked into their trial and immediately enjoyed their breaths of serves that they offer. I can seriously take my current operations to the next level with their platform. what i love most of the centralization of it all. i spoke to them regarding their UI/UX (the looks) and they have a roadmap showing me how they will grow and when should i expect growth. this gives me comfort knowing that i get more value for what i currently pay.

Lastly they take your ideas into consideration so with ConvergeHub i know i have a voice. Review collected by and hosted on G2.com.

i currently dislike how it looks, but it will be changed soon. Also, training material can be improved but that will occur overtime. On-boarding options of varying levels would also be nice. direct API to Canva and stock footage would help. Review collected by and hosted on G2.com.

The personalized service shows care and thought and is probably one of the things I look for before investing in new software. It’s great to have multiple things built into one solution. I like being able to customize the product to suit my needs. Sometimes I feel like Salesforce is overkill so it’s nice to have a solution for clients who are tight on budget. Review collected by and hosted on G2.com.

It’s not for everyone. If you’re reliant on certain add-ons/extensions that are only available in Salesforce, then they may or may not have something similar built here. I think you can always bring it up with the ConvergeHub team and they can work with you to come up with a solution. If I’m being nit-picky, it’s not the sexiest thing out there in terms of having a modern, sleek UI, but it’s powerful, intuitive, and gets the job done, which is the most important part. Review collected by and hosted on G2.com.

Having gone through set up of other CRMs, the flexibility and ease of use of ConvergeHub were unrivaled. I was able to configure it easily to accomplish all of my automation and reporting tasks. Review collected by and hosted on G2.com.

No dislikes, can improve marketing capability Review collected by and hosted on G2.com.