Top Rated ConnectWise Automate Alternatives
You can customize the heck out of Labtech.
This gives you a base monitoring platform to let you know what is happening on networks that could be half the world away. Review collected by and hosted on G2.com.
You MUST customize the heck out of Labtech.
Their out of the box experience and basic design has been flawed by their acquisition by ConnectWise, and the mentality that "everything is a ticket". This creates so much noise that you can't tell the good from the bad. The Dev's are swayed by "how many things can we find and put on a dashboard to make it look like our software does lots of stuff" instead of delivering critical information clearly and quickly, backed by less important historical trend data in a more efficient place than your ticket system.
As a long time Labtech client, we spend way too much time just fighting the noise that the system creates... Review collected by and hosted on G2.com.
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129 out of 130 Total Reviews for ConnectWise Automate
Overall Review Sentiment for ConnectWise Automate
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I love how it monitors everything on a client's site and send alerts when something is wrong. Review collected by and hosted on G2.com.
But it can be tough to see 400+ alerts at 8am, because of a power blip at our office monitoring servers at clients' sites and it can be the same alerts over and over. Review collected by and hosted on G2.com.
Very easy to implement and use on the daily. Easy to add agents and support is good. Many features such as WOL and many intergrations supported. Review collected by and hosted on G2.com.
Takes a while to reinstall agents sometimes. Review collected by and hosted on G2.com.
It makes it easier to view all of my tickets, and colleagues tickets. I am alerted when a ticket SLA is getting nearer to the contracted time and alerts me to update tickets. Review collected by and hosted on G2.com.
Connection issues being intermittent or site being down. Review collected by and hosted on G2.com.
the ease of deployment and the remote capapiblites to meet customer needs Review collected by and hosted on G2.com.
When a machine has not checked in it can be a challenge getting the software to work again Review collected by and hosted on G2.com.
The creenconnect intergration was amazing and the patching, while a little clunky worked great Review collected by and hosted on G2.com.
My biggest issue the the difficulty in scripting and the lack of updates from Coonectwise. It felt like a dying software. Review collected by and hosted on G2.com.
Automate makes connecting with my users fast and easy. We use it daily to connect with end users to provide troubleshooting support. We also have several scheduled scripts that run across all of our workstations to keep products up to date and improve the quality of life for both our users and our IT staff. Review collected by and hosted on G2.com.
The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate. Review collected by and hosted on G2.com.
Utilizing Automate is a skys limit sort of software. If you have on staff scripters or developers, it can make that even better. If you can think of it automate can do it. We've utilized it to be able to fully setup a new machine from scratch for a particular client. Have it running general maintenance tasks and then billing for it. We are able to catch many critical issues earlier and before the client even notices which is a win. Review collected by and hosted on G2.com.
There is always the question looming if CW is going to do away with Automate and force everyone over to the more expensive CW RMM (Continuum NOC) version of their remote management platform. Automate has a steep learning curve beyond the surface-level inputs. You must know how to utilize various windows script languages and coding languages to really leverage all its features. If you don't know how there are companies that sell block time to setup things for you, at a cost $$. Review collected by and hosted on G2.com.
Alot of 3rd party integrations make it very usefull. Scripting is great and allows us to automate somay things. Review collected by and hosted on G2.com.
New feature development is slow woudl like to see more in this area. Review collected by and hosted on G2.com.
It does what it says. Its an RMM tool that not only gives a solid overview of network health and executive summaries but lets you drill deep into each device to solve problems and plan for the future. The scripting and search functionality allow you to manage systems without needing to waste time logging in and doing everything by hand. It does what it says on the box. Review collected by and hosted on G2.com.
The learning curve is a bit steep and there's some functionality on the client version that isn't available on the web version, so I end up having both versions up at a time to do everything I need to do. Review collected by and hosted on G2.com.
