The best thing about C2F is their team. They are always there to put a set of eyes on things, whether good or bad, which is unusual for a software company. They constantly strive to make improvements in the data they provide and customer feedback is not only acknowledged, its often implemented too. In the time since we started using C2F, we have added almost a dozen new carriers to our portfolio, both large and small, and it has enabled us to pass significant savigs and choices on to our channel and customer base. Review collected by and hosted on G2.com.
If I had to find a flaw with C2F it would be the UI. I can appreciate that the system does its core function so well and the staff is so on top everything that the UI could be overlooked, but in comparison to other services it does feel a bit dated. Review collected by and hosted on G2.com.
117 out of 118 Total Reviews for Connectbase
Overall Review Sentiment for Connectbase
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Connectbase provides a visual depiction of our fiber network, as well as identifying on-net and near-net buildings.
Connectbase has the formats for loading our on-net and near-net buildings into other companies databases.
I turn up Connectbase every day to have available to view locations my team is working on. Review collected by and hosted on G2.com.
Does not provide a "street-view" like Google Earth does.
Would like Connectbase integrated with Salesforce for greater ease of use, and including verified on-net and near-net locations in sales opportunities. Review collected by and hosted on G2.com.
The Connectbase services facilitates GDS to automate our circuit quoting process. With Connectbase, we have a nearly single pane of glass to view all relevant vendor availability. This is to inclued the ability to see which vendors may be in an area where GDS does not yet have a relationship with. Review collected by and hosted on G2.com.
We do sometimes have instances of not always getting the expected response for certain queried locations. There is not always a way to know that a potential vendor did not get offered. Review collected by and hosted on G2.com.
I like this platform as the ideal option to establish and manage effective connections in different business areas. It stands out for its intuitive and easy-to-use interface, which allows users to navigate the platform without difficulty. Implementing Connectbase is a simple and fast process. Its features and tools are designed to adapt to different industries and business needs, making it easy to integrate the platform into any business.its technical support team is available to resolve any questions or problems that users may have, ensuring a positive and satisfying experience.it has a wide range of functions, from supplier search to project management and real-time collaboration. Review collected by and hosted on G2.com.
Some users have said that the loading speed can be slow at times, which can affect productivity and user experience. However, this problem tends to be infrequent, that is one of the things I don't like about the platform, otherwise I agree, since the ability to synchronize with popular CRM and project management applications is one of the Connectbase's strengths. Review collected by and hosted on G2.com.
The wide array of provider maps and connectivity serviceability data. Review collected by and hosted on G2.com.
Not all providers provide KMZ files.
The maps and UI feel outdated.
There is data in broadbandmap.fcc.gov that is not in connectbase. Review collected by and hosted on G2.com.
Ease of use. The content within the tool is useful for both buyers and sellers, and also sparks conversations for new opportunities when mentioning "we are a current user of ConnectBase and most of our customers our as well." Customer support has been very good as I understand it from our Sales Operations Team feedback as well. Review collected by and hosted on G2.com.
Nothing that I have found yet to dislike. I know the platform will continue to evolve and continuing to get smaller providers fiber maps and on-net buildings on board in the platform will continue to happen. Review collected by and hosted on G2.com.
You have done a great job getting a large group of my peers into your ecosystem which makes my job easier as I have many of the people I talk to all in the same place. I like it that you take care of our onnet building list as that fell on me before we became users. Review collected by and hosted on G2.com.
Your system is still wonky. I have flat files sent to Windstream who is not a Connect Base user and they consistently find errors from file to file. I am almost tempted to have them taken off the list. But this last trouble ticket I noticed that a steady stream of communication went back and forth trying to fix the issue. Kuddos to Idris Adekunie Review collected by and hosted on G2.com.
The ease of looking up specific locations and getting all the information about the building, tenants, on-net and near-net service providers. Review collected by and hosted on G2.com.
I haven't experienced any issues with the platform. Review collected by and hosted on G2.com.
Using Connectbase, I'm able to upload spreadsheets of addresses to find the on-net and near-net providers, as well as the LEC serving that area. I find this to be a very helpful tool as I source many carriers to provide wireless backhaul for my client. Connectbase makes my job easier and that's what I love about it. Review collected by and hosted on G2.com.
I'm still learning the program, but I do find that some of the functions are not very intuitive and I have to use a lot of trial and error in order to utilitize many of the functions. Review collected by and hosted on G2.com.
The best part of Connectbase is that you can request a quote in one area as long as you have the vendors API's. Without the API's Connectbase would be challenging to work in and a last resort for me. Review collected by and hosted on G2.com.
Discrepancies in pricing and last mile vendor. On a couple of occasions, I have generated a quote that did not have the last mile vendor or had a different price than what the vendor provided via email. This needs to be fixed to give the user a great user experience. Review collected by and hosted on G2.com.
ConnectBase is a great all in one quoting tool that is easy to use and has great Features that will help any Sales team become more efficient. The Customer support is great. Review collected by and hosted on G2.com.
It would be nice to have APIs for taking ASRs from the Carriers. Review collected by and hosted on G2.com.
