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CommentSold Reviews & Product Details

Verified User in Retail
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CommentSold?

The customer support is truly best of class. In all my years of working in technology, I've never had a company so responsive ... plus the software directly drives revenue! Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

It's not integrated into our POS and website so we have to double-entry inventory. Review collected by and hosted on G2.com.

What problems is CommentSold solving and how is that benefiting you?

Allows us to sell products and services to our customers (both local and from around North America), build communities and connect in ways we never knew. Review collected by and hosted on G2.com.

CommentSold Overview

What is CommentSold?

CommentSold is the North American leader of live selling technology, with over 4,000 retailers, more than 150M items sold, and $3.5B+ in lifetime GMV. CommentSold’s technology continues to provide businesses of all sizes with best-in-class solutions for delivering engaging live video commerce experiences. With end-to-end solutions for point-of-sale systems, warehouse optimization, live selling, marketing automation, shopping apps, and webstores, CommentSold offers everything businesses need to thrive online.

CommentSold Details
Languages Supported
English
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Product Description

CommentSold helps e-commerce companies streamline their selling process through comment selling.

How do you position yourself against your competitors?

CommentSold provides business owners with the tools they need to succeed in today’s competitive retail landscape without the extra costs (and headache) that comes with using other platforms.

- All-in-one platform: Shops can easily manage, market, and sell over their branded website, mobile app, or social media accounts. No coding or plug-ins required.

-Live Commerce: CommentSold’s technology allows retail businesses to bring an element of fun and excitement with live video sales that can be broadcast over multiple channels at once!

-Driven by customer feedback: CommentSold’s regular product updates are driven by crowdsourced user suggestions so the platform keeps pace with their changing needs.

-Affordability & ease of use: With CommentSold, you have a comprehensive and flexible solution to run your retail business.

- Scalability: We also offer custom solutions that scale to fit your business.


Seller Details
Year Founded
2017
HQ Location
Huntsville, Alabama
Twitter
@CommentSold
198 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®

Sruthi S.
SS
Overview Provided by:

Recent CommentSold Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"Terrible product, terrible customer support, impossible to cancel a subscription."
Nothing, its buggy its broken, its a sham.
Angela A.
AA
Angela A.Small-Business (50 or fewer emp.)
5.0 out of 5
"Comment Sold was the ONLY CHOICE for Our Choice Jewelry"
Ease of use! Super Helpful Chat Support if I hit a stumbling block
ES
Elizabeth S.Small-Business (50 or fewer emp.)
5.0 out of 5
"So easy to use for Live Selling and Mobile App"
This is so easy to use for Live Selling. I love the ease of use and the fact that CS takes care of all the invoicing. It's great that you can go l...
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CommentSold Media

CommentSold Demo - See an overview of your business as soon as you login
Your CommentSold dashboard gives an overview of the most important information for your business
CommentSold Demo - Combat mobile shopper boredom with engaging Live Sales
CommentSold allows you to broadcast to your Facebook Page, Facebook Groups,Instagram, webstore and your mobile app and updates a single, centralized inventory in real-time
CommentSold Demo - Save time with fully automated Live Selling
Connect your social accounts to automatically cart items and send invoices to your customers after their comment purchase.
CommentSold Demo - Product & Inventory Management
Upload products to one centralized inventory designed to automate and simplify your manual inventory tasks
CommentSold Demo - Easily create coupons to drive sales
Turn followers into influencers by incentivizing return customers and rewarding top fans.
CommentSold Demo - Reduce cart abandonment with checkout timers
Use cart expirations to motivate shoppers to check out before they miss out.
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Have you used CommentSold before?
Yes

77 out of 78 Total Reviews for CommentSold

4.7 out of 5
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77 out of 78 Total Reviews for CommentSold
4.7 out of 5
77 out of 78 Total Reviews for CommentSold
4.7 out of 5

CommentSold Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons

Overall Review Sentiment for CommentSoldQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Broadcast Media
UB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CommentSold?

Nothing, its buggy its broken, its a sham. Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

No way to cancel a subscription, customer support doesn't care at all. An absolute dishonest business. Review collected by and hosted on G2.com.

What problems is CommentSold solving and how is that benefiting you?

They say they allow people to live sell. Well, their whole product is broken. Connection to platforms is complicated, breaks all the time, their inventory is something made in the 70s, just awful. Review collected by and hosted on G2.com.

SG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CommentSold?

CommentSold changed everything for us. We went from a very manual process to a fully automated system that eliminates labor cost and costly mistakes. We have access to experts at CommentSold who provide amazing support. Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

CommentSold needs to upgrade the website capabilities for retailers. They are working on it. Review collected by and hosted on G2.com.

What problems is CommentSold solving and how is that benefiting you?

Turning a manual process into an all-inclusive system that automated important processes. Review collected by and hosted on G2.com.

Cari K.
CK
Senior Product Lead
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CommentSold?

Love that using CS saves me so much time - love that everything is streamlined in - website, app, inventory, POS, shipping - Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

I don't like the fact that using a 3rd party when I go live on FB, I do not get as many people watching the live. I feel it hinders my ability to get more customers streaming. Review collected by and hosted on G2.com.

What problems is CommentSold solving and how is that benefiting you?

The fact that it's a service all in one. I don't have to worry about invoicing myself, shipping and contacting the customer it's all in one. Saves a lot of time. Review collected by and hosted on G2.com.

Julie M.
JM
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CommentSold?

We needed a way to reach our customers who were starting to get board with the traditional emails and sales approach's Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

Our customer base is an older demographic and not computer savvy. It was a tough sell getting to to trust and download our app. This was on our end, not comment sold though. But I would love to be able to print bar codes only as our live helpers instead of full sheets of paper. Review collected by and hosted on G2.com.

What problems is CommentSold solving and how is that benefiting you?

Engaging our customers and showing how to use our products and making us people, not just a website. Review collected by and hosted on G2.com.

Angela A.
AA
School Bus Driver
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CommentSold?

Ease of use! Super Helpful Chat Support if I hit a stumbling block Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

Wish I could customize sorts for Webstore Review collected by and hosted on G2.com.

What problems is CommentSold solving and how is that benefiting you?

They take all requests seriously and do a magnificent job updating tickets through to resolution! Review collected by and hosted on G2.com.

Cara S.
CS
Business Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CommentSold?

I really like the app for commentsold and the ease of using the app. I also like that it captures sold comments while live. I have not really used any other comment software for sales. Previously I invoiced for items claimed live. Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

I dislike the fact that there is no POS system. It makes adding items in person bulky and slightly ridiculous. I have go to a different system for in store sales. I also would like to see integration with Klaviyo as their emails are 100% better than the marketing emails that currently go out from commentsold. Review collected by and hosted on G2.com.

Recommendations to others considering CommentSold:

Commentsold is a great tool if you are a live seller or if you have an active Facebook group with wall drops. I would recommend sticking with comment sold for at least 60 days to get your clients acclimated. Review collected by and hosted on G2.com.

What problems is CommentSold solving and how is that benefiting you?

I do not have to invoice customers and they can shop live mostly without my assistance leaving me to focus on the actual selling. Currently our sales are down and part of that is we are having a hard time with reach on social media platforms. Review collected by and hosted on G2.com.

ES
Owner/Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about CommentSold?

This is so easy to use for Live Selling. I love the ease of use and the fact that CS takes care of all the invoicing. It's great that you can go live through so many platforms. Mobile App, facebook, Instagram and web site. Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

I feel at times it can be hard to find an answer to a question easily even though there are alot of tutorials. Maybe more FAQ sections. Review collected by and hosted on G2.com.

What problems is CommentSold solving and how is that benefiting you?

Comment sold is solving the overselling problem between Shopify and Comment Sold. This makes us more productive since we don't have those issues as much. Review collected by and hosted on G2.com.

ZS
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CommentSold?

The support has been great. It's easy to use and we love having the app! Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

I wish it integrated with Shopify a little better. There are small things, like having to rearrange the order or product photos on both platforms, that are a little frustrating. Review collected by and hosted on G2.com.

What problems is CommentSold solving and how is that benefiting you?

CommentSold has given us a tool to connect with our customers. We love interacting with them during live sales and love being have to use push notifications so they don't miss important things. Review collected by and hosted on G2.com.

Erin C.
EC
Boutique Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CommentSold?

I have loved my experience so far with Comment Sold. It has definitely made live more manageable, I don't have to worry about sending invoices and the ease of online selling and live selling is absolutely the best. Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

I feel like my viewership and reach on social media has declined signficantly, however, since I have started using Comment Sold. Review collected by and hosted on G2.com.

What problems is CommentSold solving and how is that benefiting you?

No more invoicing is a huge plus for me as it was extremely time consuming. Review collected by and hosted on G2.com.

Erica R.
ER
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CommentSold?

We love using CommentSold for our business because it is easy to use and has all the tools we need to sell online in one place! Also, customer service is always top-notch. Review collected by and hosted on G2.com.

What do you dislike about CommentSold?

We do not really dislike anything but wish CommentSold offered a POS system so we could use it in our storefront! Review collected by and hosted on G2.com.

Recommendations to others considering CommentSold:

If you are someone wanting to sell online and implement an easy system for doing it, CommentSold has everything you need! Review collected by and hosted on G2.com.

What problems is CommentSold solving and how is that benefiting you?

With CommentSold, we are able to integrate a mobile app and sell via live video. There have been so many benefits to using CommentSold and I'm so thankful for the tools it gives us to make running our business easier. Review collected by and hosted on G2.com.