Comcast Business VoiceEdge Reviews & Product Details - Page 2

The salespeople were well spoken, organized, and professional. Kind of like a good con artist. Review collected by and hosted on G2.com.

Where are the conspiracy theorists on Comcast? Come on guys, give me a good reason behind why this company is systematically attempting to stress people to death. There is no way their service can be this bad on accident. Such a perfect example of a burning trash pile of ineptitude, bad design, diabolically unskilled customer service & glitchy interfaces that constantly crash & remove the illusion of control you have CANNOT just spontaneously occur. This is INTELLIGENT DESIGN.

1. Phones lose their settings without cause or action

2. Phone keys cannot be programmed remotely, meaning every staff change requires a manual change to each phone, process of which is reminiscent of texting "War and Peace" on an archaic Nokia phone.

3. Portal for setting changes glitches and is commonly unusable which often requires a call to tech support.

4. "Tech support" leads you to one of their level 1 techs. Level 1 is an overstatement of their skill. Misinformation is more common that correct information and calls often take an hour after hold times just as long.

5. No local support options. You will only physically see a salesperson until you sell your soul, and then you are released to above described (briefly and kindly described when compared to reality) portal and phone tech support.

6. System is not designed to support multiple locations easily.

7. Any "major" changes (read "add one person to this call flow") take the work of an upper level tech, which is similar to asking to speak to the Wizard of Oz, and takes weeks

8. Settings for call flow creation are convoluted and often there is no clarity on which settings override other settings.

9. The level of complexity SHOULD allow for a configuration to match every circumstance, but instead it simply adds complexity without sensical design built for real business use. They added features for the sake of features and few build into real usability

10. They are more expensive than smaller options.

11. The size of the company and their comfort in their position in the marketplace have bred a general sense of "we are big and you are small, deal with it. We care not"

Please, do not choose them. I honestly feel I am doing a good service to other business owners out there. I am technically inclined. I am experienced. And I implore you NOT to put yourselves, your employees, your business and your clients through the gambit of nonsense that signing up for Comcast BVE will put you through. Pick. Any. Other. Option. Their size does not translate into a better product. We have been with them for several years, doing our time until our contract expires. If it weren't for their expensive contracts, their business would tank. Review collected by and hosted on G2.com.

Basically nothing anymore. This system is horrible and doesn't work well. Review collected by and hosted on G2.com.

Customer support is never able to help with anything whenever you have problems - they always say to delete the software and redownload the software. Try signing out, try doing this and this, okay we will submit a ticket and you'll never hear from us again. Review collected by and hosted on G2.com.

The thing I like best is the ease of access Review collected by and hosted on G2.com.

I hate the connection speeds, during different times a day the speeds tend to go slow, causing major lag. Review collected by and hosted on G2.com.

It's easy on administrators. Users can help themselves to almost anything, and the setup is a breeze. Remote staff can use their cell phones or computers and keep continuity. Review collected by and hosted on G2.com.

There's not a lot that we dislike. The website could be a little more user-friendly as it's got a lot of options on it. Review collected by and hosted on G2.com.

The modern phones are nice and the online availability of changing features without having to call someone is a huge plus. Review collected by and hosted on G2.com.

Some of the features of the Polycom phone systems are not up to our standard and they seem to make simple tasks very difficult. Review collected by and hosted on G2.com.

I like Comcast VoIP as I run a business in Florida that requires multi-use lines. Review collected by and hosted on G2.com.

I dislike the amount of outages in the area that my company has experienced. Review collected by and hosted on G2.com.

Cuts down cost of communication with colleagues and makes it more personable Review collected by and hosted on G2.com.

Internet down issues mean that phones are down too. We experience a lot of outages in our area so this was problematic for our practice. Review collected by and hosted on G2.com.

I like that I can easily forward phone calls from my work desk phone to my cell phone. "Be Anywhere" feature is great! Review collected by and hosted on G2.com.

I'm not sure if this is a phone issue or an app issue - but I seem to have a lot of fingerprint recognition sign-in issues. I don't have this issue with other apps I use. Review collected by and hosted on G2.com.

I like the option of having more traditional landline service as well as a cell phone. VoIP from Comcast, although not a traditional landline, gives one the feeling of having one. Purchased as a bundle, with other Comcast services, the cost comes out to approximately $19 monthly per line, for the VoIP service. Review collected by and hosted on G2.com.

The call quality is not that clear and the volume is low. Calls are totally dependent on an internet connection, which is not always available, as Comcast users know all too well. Review collected by and hosted on G2.com.

I like how I can easy take a call from my computer when I am working from home, and just as easily answer it on my cell phone when I am out running around. Review collected by and hosted on G2.com.

Sometimes I get signed out of the app on my phone. It will still ring when people call me but the main number will show up and not let me see who is calling on the caller ID. Review collected by and hosted on G2.com.