Top Rated Comcast Business VoiceEdge Alternatives
What I like the most is that I can forward my calls to my laptop and my cell phone when I'm out of the office. Review collected by and hosted on G2.com.
My biggest dislike is that VoiceEdge loses its connection or drops calls when they are being answered. Review collected by and hosted on G2.com.
31 out of 32 Total Reviews for Comcast Business VoiceEdge
Overall Review Sentiment for Comcast Business VoiceEdge
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I can't complain about the phone and customer service. Review collected by and hosted on G2.com.
My issue is with the sales rep who promised something we did not qualify for based on our plan. To our surprise, the contract I signed is not the same as that of Comcast.
One of the biggest issues is that Comcast does not employ a sales force, and no one wants to be liable for it. Their excuse was that I might sign another Contract because it was rejected, and then the rep told me to sign a new one. This is not the situation because I received a copy of the document I signed from DocuSign. This is a fraud! BE AWARE of what you sign and do not believe about their bad sales practices; they want a commission and ask for everything in writing. Review collected by and hosted on G2.com.
It works (I can make and receive calls). Voice mail to email works great. Review collected by and hosted on G2.com.
The admin console to configure options and users is not user-friendly and inconsistent. It's not easy to make user changes when an employee leaves or need to change an extension. Review collected by and hosted on G2.com.
I like how the sales and installation team played a detailed implementation play that allowed us to know what would happen and when. This way, we could plan for any work stoppages. Review collected by and hosted on G2.com.
I was not too fond of the sales negotiation process. It made the process go relatively longer than we wanted. We ended up going through 3 or 4 different proposals. Review collected by and hosted on G2.com.
The most helpful thing about Comcast Business was it was easy to work, I didn't really need to call the customer service department much because it was self-explanatory Review collected by and hosted on G2.com.
The item that I disliked about Comcast Business was their customer service department. They are hard to get ahold of, they are hard to understand and most of the time, it would take 2-3 calls for them to fix the issue. Review collected by and hosted on G2.com.
More features than standard analog service. Review collected by and hosted on G2.com.
Not as user-friendly as other VOIP services. Also unreliable as it depended on Comast internet service which constantly has issues. Review collected by and hosted on G2.com.
You are able to bundle it in with other services such as data and cable and can save going that route. The way it can be integrated with Microsoft Teams is also nice since everyone is mostly aware of Teams now and prefer using as well. Review collected by and hosted on G2.com.
I don't really like the fact there isnt much unity there as some of the VoIP phone solutions or voice services offer one or two specific phones so everyone can be used to. Also if not bundling Comcast services I feel like it is more expensive than some solutions that can do a whole lot more feature wise. Review collected by and hosted on G2.com.
The software was pretty easy to use for the softphone. Customer service was typically easy to reach without super long hold times Review collected by and hosted on G2.com.
Outages were a major issue, there were periods when we were unable to use phones for hours Review collected by and hosted on G2.com.
There are useful features, but learning them and setting them up is overly difficult. Onsite Technicians are excellent. Review collected by and hosted on G2.com.
Sales team does not return calls. Phone support is awful. We lost our 800 numbers multiple times. Once for 3 days. Reporting is non existent. Now both the desktop app and phone app stopped working when I work remotely. Review collected by and hosted on G2.com.
The salespeople were well spoken, organized, and professional. Kind of like a good con artist. Review collected by and hosted on G2.com.
Where are the conspiracy theorists on Comcast? Come on guys, give me a good reason behind why this company is systematically attempting to stress people to death. There is no way their service can be this bad on accident. Such a perfect example of a burning trash pile of ineptitude, bad design, diabolically unskilled customer service & glitchy interfaces that constantly crash & remove the illusion of control you have CANNOT just spontaneously occur. This is INTELLIGENT DESIGN.
1. Phones lose their settings without cause or action
2. Phone keys cannot be programmed remotely, meaning every staff change requires a manual change to each phone, process of which is reminiscent of texting "War and Peace" on an archaic Nokia phone.
3. Portal for setting changes glitches and is commonly unusable which often requires a call to tech support.
4. "Tech support" leads you to one of their level 1 techs. Level 1 is an overstatement of their skill. Misinformation is more common that correct information and calls often take an hour after hold times just as long.
5. No local support options. You will only physically see a salesperson until you sell your soul, and then you are released to above described (briefly and kindly described when compared to reality) portal and phone tech support.
6. System is not designed to support multiple locations easily.
7. Any "major" changes (read "add one person to this call flow") take the work of an upper level tech, which is similar to asking to speak to the Wizard of Oz, and takes weeks
8. Settings for call flow creation are convoluted and often there is no clarity on which settings override other settings.
9. The level of complexity SHOULD allow for a configuration to match every circumstance, but instead it simply adds complexity without sensical design built for real business use. They added features for the sake of features and few build into real usability
10. They are more expensive than smaller options.
11. The size of the company and their comfort in their position in the marketplace have bred a general sense of "we are big and you are small, deal with it. We care not"
Please, do not choose them. I honestly feel I am doing a good service to other business owners out there. I am technically inclined. I am experienced. And I implore you NOT to put yourselves, your employees, your business and your clients through the gambit of nonsense that signing up for Comcast BVE will put you through. Pick. Any. Other. Option. Their size does not translate into a better product. We have been with them for several years, doing our time until our contract expires. If it weren't for their expensive contracts, their business would tank. Review collected by and hosted on G2.com.
