Top Rated Comcast Business VoiceEdge Alternatives
I like how I can easy take a call from my computer when I am working from home, and just as easily answer it on my cell phone when I am out running around. Review collected by and hosted on G2.com.
Sometimes I get signed out of the app on my phone. It will still ring when people call me but the main number will show up and not let me see who is calling on the caller ID. Review collected by and hosted on G2.com.
31 out of 32 Total Reviews for Comcast Business VoiceEdge
Overall Review Sentiment for Comcast Business VoiceEdge
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What I like the most is that I can forward my calls to my laptop and my cell phone when I'm out of the office. Review collected by and hosted on G2.com.
My biggest dislike is that VoiceEdge loses its connection or drops calls when they are being answered. Review collected by and hosted on G2.com.
I can't complain about the phone and customer service. Review collected by and hosted on G2.com.
My issue is with the sales rep who promised something we did not qualify for based on our plan. To our surprise, the contract I signed is not the same as that of Comcast.
One of the biggest issues is that Comcast does not employ a sales force, and no one wants to be liable for it. Their excuse was that I might sign another Contract because it was rejected, and then the rep told me to sign a new one. This is not the situation because I received a copy of the document I signed from DocuSign. This is a fraud! BE AWARE of what you sign and do not believe about their bad sales practices; they want a commission and ask for everything in writing. Review collected by and hosted on G2.com.
It works (I can make and receive calls). Voice mail to email works great. Review collected by and hosted on G2.com.
The admin console to configure options and users is not user-friendly and inconsistent. It's not easy to make user changes when an employee leaves or need to change an extension. Review collected by and hosted on G2.com.
I like how the sales and installation team played a detailed implementation play that allowed us to know what would happen and when. This way, we could plan for any work stoppages. Review collected by and hosted on G2.com.
I was not too fond of the sales negotiation process. It made the process go relatively longer than we wanted. We ended up going through 3 or 4 different proposals. Review collected by and hosted on G2.com.
The most helpful thing about Comcast Business was it was easy to work, I didn't really need to call the customer service department much because it was self-explanatory Review collected by and hosted on G2.com.
The item that I disliked about Comcast Business was their customer service department. They are hard to get ahold of, they are hard to understand and most of the time, it would take 2-3 calls for them to fix the issue. Review collected by and hosted on G2.com.
More features than standard analog service. Review collected by and hosted on G2.com.
Not as user-friendly as other VOIP services. Also unreliable as it depended on Comast internet service which constantly has issues. Review collected by and hosted on G2.com.
You are able to bundle it in with other services such as data and cable and can save going that route. The way it can be integrated with Microsoft Teams is also nice since everyone is mostly aware of Teams now and prefer using as well. Review collected by and hosted on G2.com.
I don't really like the fact there isnt much unity there as some of the VoIP phone solutions or voice services offer one or two specific phones so everyone can be used to. Also if not bundling Comcast services I feel like it is more expensive than some solutions that can do a whole lot more feature wise. Review collected by and hosted on G2.com.
The software was pretty easy to use for the softphone. Customer service was typically easy to reach without super long hold times Review collected by and hosted on G2.com.
Outages were a major issue, there were periods when we were unable to use phones for hours Review collected by and hosted on G2.com.
There are useful features, but learning them and setting them up is overly difficult. Onsite Technicians are excellent. Review collected by and hosted on G2.com.
Sales team does not return calls. Phone support is awful. We lost our 800 numbers multiple times. Once for 3 days. Reporting is non existent. Now both the desktop app and phone app stopped working when I work remotely. Review collected by and hosted on G2.com.
