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I like the fact that Collective not only has experts in every field of Accounting, Bookkeeping, Tax and Payroll, they also have Member Relationship Managers who are dedicated to your account. Most of the time, these Member Relationship Managers are not just general, jack of all trades folks, but are also CPAs or ex-IRS or both, so they are able to answer most of your questions without having to pass the ball on. Time is saved and decisions can be made more quickly as a result. Review collected by and hosted on G2.com.
Some of the things that need improvement:
1. They need a phone app. It is a major inconvenience to not be able to check something on my iphone.
2. Answers to questions can take up to 5 days, they need a chat interface that would allow people to post questions, like a users forum. Might be faster. Email Q&A can be slow, Modern technology is way ahead of email only as a way of communication. Review collected by and hosted on G2.com.
59 out of 60 Total Reviews for Collective
Overall Review Sentiment for Collective
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The team is really responsive and it has now become less of a tool and more of a community of likeminded solo-prenuers who are both sharing their expertise and learning from each other. Review collected by and hosted on G2.com.
I wish it were easier to know who my main contact is. There is a main alias that all submissions are submitted through and the people who answer my questions tend to vary. There's also so much information that Collective offers S-Corps which is fantastic, but it also makes me feel that there is potentially a lot I'm not doing correctly and I wish it were easier for information to be disseminated, especially for newer S-Corps. Review collected by and hosted on G2.com.
I do like how responsive they are when I do have questions. Customer service is make or break for me, so they exceed in that. The monthly bookkeeping is helpful for them to understand my business. On top of that, they do my s-corp & personal taxes, which is huge value for my business. Review collected by and hosted on G2.com.
Their fees have increased over time, which makes sense, but it has been a huge ongoing expense in my business that exceeds my health insurance. I don't like how they phased out QuickBooks and limited me to their proprietary bookkeeping software. The way they display charts, and reports wasn't as easy to read and comprehensive as QBO. I also wish they did some form of tailored business advice in order to grow my business, based on my reports. Review collected by and hosted on G2.com.
They specifically focus on soloprenuers and S-Corps, so they understand my company and situation. Review collected by and hosted on G2.com.
The customer services was a bit rocky getting started, but I also started right at the beginning of the year when everyone is starting the get taxes ready. Review collected by and hosted on G2.com.
I love that I get quick responses to my question, they seem to be constantly focused on improving, and I have complete peace of mind knowing that they are capably taking account and finance tasks off my hands as a busy small business owner. I also love their Community feature as it has already generated several leads for my business. Review collected by and hosted on G2.com.
I do wish personal tax filing was included in the total cost. Review collected by and hosted on G2.com.
They were great at quickly converting my single member llc to an s corp, setting up my payroll with Gusto and books on Xero (though I hate Xero). They also have a great reimbursement tool for monthly deductible expenses. Review collected by and hosted on G2.com.
Despite feedback given to Collective over nearly 3 years, I've experienced repeated mistakes in my bookkeeping, and in taxes they filed for me which they then had to amend. They charged me for another year after I gave them nearly 3 months notice and have not provided me with a full refund. Any questions take a lifetime to be answered and there is no strategic advisory provided, and why do literally over 100 people have access to my xero account??? Google reviews for collective.com and you'll find many unhappy folks like me. Review collected by and hosted on G2.com.
Their availability and hands-on support. I love that I can easily book a call with someone whenever I have a question, and they also host live FAQ events. The platform itself is user-friendly. Overall they really hold your hand through everything, which is what I was looking for. Review collected by and hosted on G2.com.
I’m still in the early stages of working with them and haven’t gone through a tax season yet, so I can’t speak to that experience. But so far, no major complaints. Review collected by and hosted on G2.com.
They are friendly, responsive, and help me understand things in a straightforward way. Review collected by and hosted on G2.com.
Nothing so far. I’ve been very pleased with my experience. Review collected by and hosted on G2.com.
Super easy to manage tax season! Their team makes everything so easy to file jointly or separate — and with business taxes. Review collected by and hosted on G2.com.
Sometimes, the threads in emails can get bounced around to different people or teams. It’s a little bothersome. Review collected by and hosted on G2.com.
Not feeling alone when I have questions that specifically pertain to my business Review collected by and hosted on G2.com.
There is still a lot of work I must do to audit the books and maintain the accounting. Additionally, I feel the onboarding did not set me up for the deadlines of that work. Review collected by and hosted on G2.com.
The quick response times, a team of people helping with my questions and needs, the knowledge and experience, the guides, and the easy-to-use online payroll and reimbursements portal. Review collected by and hosted on G2.com.
The only small thing is that their partnership with Mercury Bank Account is limited, as that bank does not have ATMs or use Zelle. But this is not Collective's fault and maybe in the future they can partner with a bigger bank like Wells Fargo or Chase or Bank of America. Review collected by and hosted on G2.com.
