Bench Reviews & Provider Details

At first was a great, affordable service with friendly support and communicative bookkeepers. Review collected by and hosted on G2.com.

Went from friendly startup to AI-driven nightmare now. Over $50k in miscategorized transactions after painstakingly labeling them for the bookkeeper. Will need to have another bookkeeper outside of bench re-evaluate and re-do the books. Waste of money. Review collected by and hosted on G2.com.

I liked the perceived ease-of-use, and hands-off accounting service they advertised, but I have not received that. Review collected by and hosted on G2.com.

It's a pretty expensive offering for what they actually provide. They are late to file for my end of fiscal year taxes and withholdings. They have been unresponsive for 30 days at a time. Theres no accountability for them either, they lock you into a contract and say good luck. Review collected by and hosted on G2.com.

There is nothing to like about Bench. They are a fraudulent company and don't provide what was paid for. Review collected by and hosted on G2.com.

They did my bookeeping for 8 years and its all wrong. There are months where they show 10 times more revenue than I actually had.

Bench wants me to pay more in taxes than I had in income.

Bench refuses to fix this. Review collected by and hosted on G2.com.

I like how I can link credit cards and banks it currently its seems like its not working because I do not see any of my AMEX transactions reflect in expense categories. Review collected by and hosted on G2.com.

Rushed and limited time during telephone appointments. too many excuses and lack of technical explanations from reps. Review collected by and hosted on G2.com.

they will respond to emails and scheduling calls Review collected by and hosted on G2.com.

tldr; missed the deadline to file my business return and bungled my personal return.

Bench did not file my business return with NYC on time. When I received notices from the city and asked Bench, they replied that they did not do municipal filings. During my sales onboarding call, we obviously talked about where my business was located and what I did. Furthermore, all my tax documents, s-corp filings are based in NYC. They didn't even advise during the filing because my tax preparer preps taxes in Washington state - he didn't even know about city filings.

I asked to file an extension for my personal taxes, which they did, but did not include estimated tax payments before 4/18. Again, I received late payment fees in the hundreds. Bench's response was the same: they don't estimate tax payments.

They could have advised their client of these things in advance so we could avoid issues like this but they simply don't care. Look at the list of services they offer and what they don't. You'll see that what they DO offer is marked up google searches and what they DON'T offer is the actual guidance you need from an experienced tax professional.

If your return has problems, you will have to eat the penalties. Bench will not support you. Review collected by and hosted on G2.com.

The revenue and expense tracking keeps track of projects (business units) separately and together. Review collected by and hosted on G2.com.

There is a learning curve on reports. However, they are quick to assist you. Review collected by and hosted on G2.com.

Their sales team was helpful, but it has felt like a major bait and switch. I have nothing good to say about the service I've received. I'm very disappointed in their offering. Review collected by and hosted on G2.com.

They don't deliver on time. They aren't responsive. They don't do what they say they are going to do. To get a discount, I paid for a year in advance and have no books from them. Review collected by and hosted on G2.com.

The interface and process are simple enough, and I like the fact that I'm dealing directly with real humans that I can hop on a call with. Also, they reply pretty swiftly. Review collected by and hosted on G2.com.

My company has a subsidiary in a foreign country and because of that they couldn't handle the taxes directly so I had to use Taxfyle. I would have prefered to do everything on a single platform. Review collected by and hosted on G2.com.

Bench does my monthly bookkeeping. I send them all my receipts and financial statements and they do the rest. Review collected by and hosted on G2.com.

They sort and lay out my financials in a very easy way that makes it easy for me to see at a glance where my business stands, and really helps my financial decisionmaking about the business. It's also very easy to send receipts and upload statements, and my Bench bookkeeper is very responsive when I have any questions. Review collected by and hosted on G2.com.

I saw many articles about bad experiences with Bench before I decided to work with them. I also saw dozens of good reviews about them. I didn't mind bad ones and thought it won't happen to me. But it happened.

Let's talk about the service and value I got; It's just bookkeeping software with a guy sitting in front of it. They consistently put my expenses in the wrong category. I had to check all the transactions manually every time. I did this with Xero for less than $40/mo. All transactions from my bank account are automatically imported to Xero and I just need to check once a month. No value here.

I didn't mind paying +$200/mo more for the same result since we had no problem with them. I also felt more secure since there is someone on the line. They offered me to file my taxes for an additional fee. I agreed. They filed franchise and corporate taxes for 2020. Everything was smooth and simple. I decided to extend my subscription for another year.

Last month, in the middle of tax season, I received an email saying that they will not file my taxes since I am a US non-resident. I respectfully understand that they made some decisions regarding their services. I am totally ok with it, but I should be informed about this in advance.

But informing me a few weeks before the deadline, in the middle of tax season, when it's impossible to find an available CPA is a selfish attitude that shows they don't care about their clients.

The result is;

- I had to pay a late file penalty.

- I paid much more for bookkeeping only to AVOID this kind of situation. But this happened.

- I had a hard time searching for a CPA, collecting required documents etc.

Moreover, they didn't offer me to refund for the amount that I paid for the tax job. I had to ask for it. They refunded it with a small deduction. Review collected by and hosted on G2.com.

Nonthing. You can achieve the same result with any bookkeeping service. Review collected by and hosted on G2.com.