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81 Cognito Forms Reviews
Overall Review Sentiment for Cognito Forms
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This program can be used for a variety of form needs including paid and non-paid events. I has greate branding flexibility and can be embedded or hosted by Cognito. I also like the eCommerce capabilities.
The interface was easy to nagivate. It includes drag and drop functionality which means the end-user doesn't need to know how to code.
In terms of the flow, each part of the process has a tab which includes building, creating the notification workflow, and including any eCommerce features.
You can also create templates which is handy.
You can also easily export the list from the system incase you don't have a workflow set up which makes it possible to create follow-up emails through your ESP or CRM. See below note on dislikes related to the follow-up email capabilities.
I like that I had several CRM integration options which included Microsoft Flow so I could tie it into the Dynamics CRM. Review collected by and hosted on G2.com.
You can create response and notification emails but cannot create follow-up emails through the system. There are ways to created workflows through Microsoft Flow and Zapier which is ultimately what I opted for as the solution. Review collected by and hosted on G2.com.
I like the price point - it is very inexpensive and our company houses lots of forms here that could be quite costly if on a more efficient platform. Easy to organize our forms and review as well, and it houses historic information, making it easy for us to go back and view and compare old data. Review collected by and hosted on G2.com.
Cognitoforms is barred from a lot of college campuses, where our customers / perspective clients are located, so this provides frustration for them and for us and seems illegitimate when they cannot access our forms this way. Also because it is so cheap it is also very slow to load. This is annoying in a fast-paced work setting. Review collected by and hosted on G2.com.
Easy to create forms. Lots of templates for various industries. Very easy to integrate into client websites. The free version is robust and allows for accepting payments with Stripe with an additional 1% fee added. Review collected by and hosted on G2.com.
The styling is a little restrictive - more web font choices would be nice. Review collected by and hosted on G2.com.
The simple design makes it very user friendly. Review collected by and hosted on G2.com.
Can be time consuming to create forms that do exactly what you want. There are a lot of steps involved in duplicating information. Integration on the front end is easy, but then using that data as it comes in can be cumbersome. Review collected by and hosted on G2.com.
Easy to Design Forms and ability to customize instructions to recipients. Review collected by and hosted on G2.com.
Lack of ability to call a live person when setting up account, although email responsiveness was quite good! Review collected by and hosted on G2.com.
It is very easy and intuitive to configure. Lot of capabilities for advance functionality. Above all, very good customer service! Review collected by and hosted on G2.com.
It will be good to have more design options to make page more appealing Review collected by and hosted on G2.com.
The forms integrate pretty seamlessly into any web page where your CMS lets you edit HTML blocks or add custom HTML. They are reliable and there's lots of config options. Obviously the paid plans are best as they allow it to be totally white label and not carry branding. Review collected by and hosted on G2.com.
The interface has recently improved a lot, but it is still one of those experiences that takes a little getting used to, shall we say. Review collected by and hosted on G2.com.
I'm pretty new to cognito forms, but I like it so far. As an admissions coordinator for an international education company, I use cognito to see all of our application form and interest form templates as well as completed forms. When a student wants to know their application status, I can search for their name in the system and let them know whether their application is complete or not. Ultimately, I appreciate that cognito enables us to make many types of forms, to see all the completed forms and also to robustly tag those forms so we can locate and organize them easily. Review collected by and hosted on G2.com.
When I conduct searches, the system runs a bit slowly for me. So far, that's been my only complaint. Review collected by and hosted on G2.com.
We use cognito forms to track applications for our program, and it is nice to be able to see who has started, finished, and not finished their applications easily. Review collected by and hosted on G2.com.
I understand that there is a lot of data, but the load time is often very long. Review collected by and hosted on G2.com.
The form builder is very customizable and has a wide variety of field types to choose from. Review collected by and hosted on G2.com.
The "logic" feature is not as easy to use as other form builders. Review collected by and hosted on G2.com.