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81 Cognito Forms Reviews
Overall Review Sentiment for Cognito Forms
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Easy to create a responsive form using conditional logic, answer piping, and automation with stripe/zapier. Easy to share templates between accounts. Easy to embed forms into a website. Review collected by and hosted on G2.com.
Can't change name of firm without breaking every existing form link.
Changing a form also changes every previously submitted copy so there is no permanence.
Formatting is unattractive and wastes space when exporting a copy to PDF.
The syntax for their calculation formulas is nearly incomprehensible if you want to do anything beyond basic math.
No way to monetize templates. Review collected by and hosted on G2.com.
Forms are the front door to my company. I tend to use multpile companies to take advantage of all their strengths. Cognito started as our basic intake forms but over time, thanks to the option ecommerce, our cofnito forms became the events ticketing and deposit workflow. The design was simple. Ecommerce elevated our existing form to close the sale faster. Previoulsy, we were using a CRM called Streak and an automation tool called Zapier for our Cognito workflows. These ran smooth as silk. Zapier allowed us to use URI's to fill in the same form for multiple cases versus having multiple forms. It ade our internal and external processes efficient and simple for anyone to understand.
Data colletion was shared to Streak and Google Docs ( merge) via Zapier. You can also use the storage options on the Cognito platform. If you have heavy traffic, it's best to back it up to Good Sheets or Grist.
Designing your forms does take a bit of planning. Especially if you are using calculations, exporting to PDF ( yes, it does that!) making merge docs in the form, and even updating other forms. The tech support FAQ's are well written. I found more than I expected and great examples that I could copy and customise. For speacial requests, I found the support team to be creative and open to suggestions for added features.
Non techies, this is for you. Small bsuiness needs automation to keep costs down. Cognito is a great choice to start on workflows for your company. The tiered pricing will let you grow into your needs without breaking the bank. Review collected by and hosted on G2.com.
I would like more options for the look and feel. Embedding into Wordpress or any HTML website is an option. With some CSS you can get a more custom feel to your forms. Review collected by and hosted on G2.com.
They're very intuitive and easy to use for my business needs. Review collected by and hosted on G2.com.
I would prefer a better UX design. I think it could be more satisfying for users. Review collected by and hosted on G2.com.
Cognitio form is very easy to use for daily, weekly, monthly insights from employee and your customer Review collected by and hosted on G2.com.
Nothing it's about to dislike we are using since last 6 months Review collected by and hosted on G2.com.
Cognito has been easy to use from the get-go, from both a platform and a customer relations standpoint. The staff was very helpful in getting us up and rolling. We needed enterprise-level solutions but were getting priced out of our previous main platform. Cognito turned out to be a much more affordable solution. Review collected by and hosted on G2.com.
While the platform is easy to use, sometimes you do have to hunt and peck to find what you are looking for. The how-to guides are robust, but one or two videos might be needed, especially when it comes to sending responses automatically to other people. Also, there are two missing functions that I'm wishing for more than anything: the ability to import an electronic form into the platform (like Jotform does), and the ability to send responses to Google Sheets without having to use an intermediary like Zapier. Review collected by and hosted on G2.com.
Cognito Forms has been a very useful tool within our organization. We use it to administer employee surveys as well as to collect data, pictures and other forms.
Its compatibility with SharePoint is another great feature as it allows us to take the data we collect and use it in other ways or to create work flows that to support follow up and other processes. Review collected by and hosted on G2.com.
It would be great to be able to have a form have a more dynamic function, such as the ability to pull information into a form and use it as a look-up form for other forms. We currently have several look-up forms, and those are helpful, but what is lacking is the ability to have it extract data from another source to be a lookup resource. Review collected by and hosted on G2.com.
Cognito Forms is super easy to use and at the same time has a lot of powerful and advanced capabilities. I used it to create HIPPA-compliant patient intake forms and test-results forms. The ability to create custom PDFs exactly the way I want them is incredible and all the validation and controls inside the form is great. I found other tools could not match the level of professionalism of Cognito forms. Review collected by and hosted on G2.com.
I wish Cognito Forms had a built-in scheduling function so I did not need to interface it with Calendly or some other scheduler. I also wish the HIPPA compliance came at a lower cost as it makes this too expensive for small, low traffic providers. Performance can be super slow too (this can be caused by several things, but I can't seem to prevent it even though I try to avoid the issues that cause slowness.) I have times I have to bring up Cognito forms and walk away for an hour or more before data can be seen (not a problem for people filling out forms - just for those looking at data). Review collected by and hosted on G2.com.
It is very easy to understand their syntax and to create forms that can handle many different needs. Additionally, it is really straight forward to teach other people how to use the forms because of how easy it is to use. Review collected by and hosted on G2.com.
I don't like how currency and the date format are tied to the country that the form is designed for. I am located in the US and I want to use 24 hour time, but I'm unable to unless I select a country like the UK, which also switches me over to dd/mm/yy which my team doesn't use. Review collected by and hosted on G2.com.
The best part of Cognito is the flexibility we have to create forms that cater to our specific HR processes and workflows without the hassle of having to learn to code or learn complex formulas. The templates they offer are great starting points that can then be customized based on our specific needs, and we can continue to tweak them as needed to streamline our workflow further. Without the luxury of a custom HRIS to manage our HR service request forms, we've leveraged Cognito to create our own service request process to offer more efficient and effective HR service delivery to our stakeholders. We've used Cognito for performance management, online recruiting, HR service requests, employee engagement surveys, onboarding/offboarding forms, and event planning. With the new workflow/roles features, we've been able to leverage Cognito in even more HR processes that require approvals/manager input, and we're looking forward to expanding the range of HR activities even further. Review collected by and hosted on G2.com.
There are some quirks that we've learned to work around, but generally, there's nothing we actively dislike. It would be wonderful to have more robust tracking/auditing details (this is a new feature that was just released recently, so I'm sure there are plans to build it out further in the future) and to be able to set automated reminders/emails based on certain triggers/actions. The conditional logic wizard has improved significantly since we first started using Cognito in 2020, but there is still room for improvement. It would be helpful to be able to combine conditional logic with the custom roles, so we could simultaneously set certain forms/fields to be accessible by specific roles AND under specific conditions rather than either or. Review collected by and hosted on G2.com.
