The tool provides a single repository of all customer information from sales handover till going live. We can manage the entire customer engagement during onboarding via CogniSaaS. The features that helped the most are;
- Document repository
- Client to Product Feature mapping
- How many clients are using a particular product feature
- Actionable insights Review collected by and hosted on G2.com.
There is scope for some improvement in the UI of the platform. Review collected by and hosted on G2.com.
- single dashboard to track revenue and project health
- brings multiple teams on a shared workflow, eliminates the need for multiple tools
- excellent document management during handoffs for various project stages
- manage project risks better and avoid customer burnout
- real time feedback to the product teams about the most wanted needs Review collected by and hosted on G2.com.
- not many products in the space to compare features
- limited references and live implementations to learn from
- need out-of-the-box templates and starter packs Review collected by and hosted on G2.com.
Features for tracking project health and dashboards are very helpful. Collaboration functionalities with other teams are very efficient. Review collected by and hosted on G2.com.
New to this product, so no dislikes today! Review collected by and hosted on G2.com.
Interesting use case inclusion layout, Corner case & customisation sequence addition for each project
Wonderful experience with viewing, tracking and reporting project status. Helps mitigate operational risks Review collected by and hosted on G2.com.
Document versioning could be handled better Review collected by and hosted on G2.com.