Club OS Reviews & Product Details

I like the ability to customize when and how you contact prospects and how often. It gives a lot of flexibilty when trying to convert them to members. Review collected by and hosted on G2.com.

Some of the automation seems redundant. For example, I have seen it send a welcome email to a member who only renewed their membership and was not new to the gym at all. However, customer service is always friendly when correcting this. Review collected by and hosted on G2.com.

The Home Screen is well designed for the most part. Some fluidity issues with all the information on the screen. It is not immediately clear where to go to find the information you are looking for. Review collected by and hosted on G2.com.

When you are manipulating details about a particular lead, all the options are intuitive and confusing. It would be much better if the coders improved the usability. Review collected by and hosted on G2.com.

I like how you can view all statistics. Review collected by and hosted on G2.com.

Loads very slowly and is inconsistent with values. Usually needs to be refreshed Review collected by and hosted on G2.com.

Club OS has a user-friendly interface that is intuitive for someone to use having never been in a sales position before. Review collected by and hosted on G2.com.

There are some troubles with leads being able to come in a new leads more than once and the system not recognizing it and then having duplicate accounts. The search function sometimes needs more information than should be necessary to find an account. Review collected by and hosted on G2.com.

Not very complicated- allows me to manage my leads, set follow up dates and automatically sends the communication I need to my leads. Review collected by and hosted on G2.com.

I don't like that I can not prioritize my leads. Sometimes it will create a double profile in MBO. Review collected by and hosted on G2.com.

I like the ease of being able to communicate with clients. Review collected by and hosted on G2.com.

Recently texting has been disable for our company. Review collected by and hosted on G2.com.

Club OS is great at marketing and has greatly streamlined many things in our business. Instead of having a separate system for our memberships and for personal training, it is now all one. Review collected by and hosted on G2.com.

I dislike that the system has a very large learning curve to it, but it is worth the result. We are also unable to change the assigned trainer for a member, which will cause difficulties down the road for our location as well as others. Review collected by and hosted on G2.com.

Easy to keep track of past contact, able to set specific follow up dates. Able to contact via email, phone, and texting Review collected by and hosted on G2.com.

Items becoming overdue after just 1 day, unable to adjust when follow ups are considered overdue Review collected by and hosted on G2.com.

I like that it gives you all your stats every day. Very organized. Review collected by and hosted on G2.com.

I wish that you could set your own follow up dadte for leads and it wasn’t generated. Review collected by and hosted on G2.com.

I like the calendar the best and the follow ups Review collected by and hosted on G2.com.

How the system doesn't know which members are personal training clients and suggests that we follow up with them all of the time. Review collected by and hosted on G2.com.