# Club OS Reviews **Vendor:** Club OS **Category:** [Gym Management Software](https://www.g2.com/categories/gym-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 26 ## About Club OS Club OS provides sales and marketing solutions for the fitness industry. Health clubs and studios use Club OS to streamline and automate sales and marketing operations while also strengthening client relationships. Features include automated prospect and member follow-ups, in-house email marketing platform, personalized texting, quick scheduling, and more. Club OS integrates with the biggest names in the fitness industry, making it easy to add the software to your existing process. Used by over 3,000 locations with thousands of users, Club OS has become a clear choice in health club management. Let Club OS help you turn your prospects into members, and members into advocates. ## Club OS Reviews ### 1. A great way to track your prospects **Rating:** 4.0/5.0 stars **Reviewed by:** Krissy D. | Club Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Club OS?** I like the ability to customize when and how you contact prospects and how often. It gives a lot of flexibilty when trying to convert them to members. **What do you dislike about Club OS?** Some of the automation seems redundant. For example, I have seen it send a welcome email to a member who only renewed their membership and was not new to the gym at all. However, customer service is always friendly when correcting this. **What problems is Club OS solving and how is that benefiting you?** We are tracking prospects and ensuring that we are not wasting any opportunities to grow our business. ### 2. Somewhat intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Club OS?** The Home Screen is well designed for the most part. Some fluidity issues with all the information on the screen. It is not immediately clear where to go to find the information you are looking for. **What do you dislike about Club OS?** When you are manipulating details about a particular lead, all the options are intuitive and confusing. It would be much better if the coders improved the usability. **Recommendations to others considering Club OS:** Look into it first **What problems is Club OS solving and how is that benefiting you?** CRM. Lead management. Good for organization. ### 3. Easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2019 **What do you like best about Club OS?** I like how you can view all statistics. **What do you dislike about Club OS?** Loads very slowly and is inconsistent with values. Usually needs to be refreshed **What problems is Club OS solving and how is that benefiting you?** Tracking employee work ### 4. User Friendly and Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Club OS?** Club OS has a user-friendly interface that is intuitive for someone to use having never been in a sales position before. **What do you dislike about Club OS?** There are some troubles with leads being able to come in a new leads more than once and the system not recognizing it and then having duplicate accounts. The search function sometimes needs more information than should be necessary to find an account. **Recommendations to others considering Club OS:** I have not used a competing system but have enjoyed my time with Club OS that I wouldn’t consider another. **What problems is Club OS solving and how is that benefiting you?** Because everyone on the team can see past contacts to a lead, we are able to ensure that information isn’t repreated to ensure we’re continually progressing in our contacts with that lead. ### 5. User Friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa G. | Fitness Manager / Personal Trainer, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2018 **What do you like best about Club OS?** Not very complicated- allows me to manage my leads, set follow up dates and automatically sends the communication I need to my leads. **What do you dislike about Club OS?** I don't like that I can not prioritize my leads. Sometimes it will create a double profile in MBO. **Recommendations to others considering Club OS:** Everything you need for Lead management and more! Very user friendly and a real time saver. **What problems is Club OS solving and how is that benefiting you?** Automatically creating a new lead profile from RackSpace is a real time saver. Being able to email, document calls and text from one location helps keep things very organized. ### 6. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2018 **What do you like best about Club OS?** I like the ease of being able to communicate with clients. **What do you dislike about Club OS?** Recently texting has been disable for our company. **What problems is Club OS solving and how is that benefiting you?** Let’s us keep track of client and employee communication and feeds to MBO. ### 7. User friendly Club Software **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer D. | Club Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2017 **What do you like best about Club OS?** Club OS is great at marketing and has greatly streamlined many things in our business. Instead of having a separate system for our memberships and for personal training, it is now all one. **What do you dislike about Club OS?** I dislike that the system has a very large learning curve to it, but it is worth the result. We are also unable to change the assigned trainer for a member, which will cause difficulties down the road for our location as well as others. **What problems is Club OS solving and how is that benefiting you?** We are solving the problem of not having memberships and personal training connected. We have also been able to reach out to even more members than usual and find new ways of keeping in contact and improving the member experience. I am also able to see what I can be doing to improve my numbers, who I need to contact, and more. ### 8. Integration capabilities were not as claimed. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2018 **What do you like best about Club OS?** I appreciate that Club OS offers an unlimited number of salesperson accounts. **What do you dislike about Club OS?** Club OS claimed that an integration with our foundational software was possible, but did not deliver for many months after we started with them. **Recommendations to others considering Club OS:** Make sure that integrations with your other software systems have been successfully accomplished by other users before subscribing. **What problems is Club OS solving and how is that benefiting you?** The only useful service that we utilise is the capability to text individuals. ### 9. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about Club OS?** Easy to keep track of past contact, able to set specific follow up dates. Able to contact via email, phone, and texting **What do you dislike about Club OS?** Items becoming overdue after just 1 day, unable to adjust when follow ups are considered overdue **What problems is Club OS solving and how is that benefiting you?** Ensuring follow up within 24 hours of initial contact. Increase in sales when follow up in consistent. ### 10. Follow up dates **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2018 **What do you like best about Club OS?** I like that it gives you all your stats every day. Very organized. **What do you dislike about Club OS?** I wish that you could set your own follow up dadte for leads and it wasn’t generated. **What problems is Club OS solving and how is that benefiting you?** I have had problems with not being able to convert prospects to members. ### 11. Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher N. | Certified Personal Trainer, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2017 **What do you like best about Club OS?** I like the calendar the best and the follow ups **What do you dislike about Club OS?** How the system doesn't know which members are personal training clients and suggests that we follow up with them all of the time. **Recommendations to others considering Club OS:** Really pay attention to all of the webinars and information during set up, there is a ton of stuff that this software can do, but knowing how to manipulate it takes practice. **What problems is Club OS solving and how is that benefiting you?** Keeping in better contact with new members and following up with prospect members. ### 12. Primarily excellent, with a few flaws that could definitely be streamlined. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2017 **What do you like best about Club OS?** I like that I have the ability to run reports on my team, to set follow up dates, and many of the other features that ClubOS provides. I also appreciate that it integrates fairly well with DataTrack. **What do you dislike about Club OS?** The interface and the navigation are very much out-dated, and feel clunky and awkward in many places. For example, running reports does not allow a sufficient degree of customization. Contacting people, while easy, takes several clicks through windows in order to reach. A "chat" group feature in a side window, for example, would be a far more streamlined and easily navigated UI. There is also a lot of wasted white space, which could instead be used more efficiently to compress and decrease the amount of window/page jumping required. **What problems is Club OS solving and how is that benefiting you?** We largely use it for prospecting, and in management we use it to track employee performance, such as prospects contacted, phonecalls made, etc (KPI tracking). ### 13. Fitness Club Software Purposes **Rating:** 4.0/5.0 stars **Reviewed by:** Kalen G. | Fitness Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2017 **What do you like best about Club OS?** As a manager, definitely like the scheduling, and updates on membership and fitness sales activity. **What do you dislike about Club OS?** Minor glitches at times. Other thank that, it gets the job done. **What problems is Club OS solving and how is that benefiting you?** Staying on top of members who may have not been actively in the club.. we can see this and then reach out to them. This is important to keep our member motivated to stay active as well as a benefit to our clubs membership rate. ### 14. GREAT TOOL FOR SUCCESS!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Davide C. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2017 **What do you like best about Club OS?** GREAT AND EFFECTIVE WAY FOR MY STAFF AND MYSELF TO FOLLOW UP WITH MEMBERS AND PROSPECTS! THERE ARE FEATURES THAT CLUBS SURE COULD HAVE USED 10 YEARS AGO IN THIS INDUSTRY. A TRUE GAME CHANGER! KEEP IT UP CLUB OS. **What do you dislike about Club OS?** NOT MUCH THAT I DISLIKE BUT IF I HAD TO CHOOSE IT WOULD BE THAT ABC FINANCIAL AND CLUB OS DON'T REALLY COMMUNICATE AS SEAMLESSLY AS I WOULD LIKE IT TO. **Recommendations to others considering Club OS:** LEARN THE SYSTEM AND ALL OF IT'S FEATURES AND YOU'LL BE AMAZED **What problems is Club OS solving and how is that benefiting you?** MEMBER RETENTION AND FOLLOW UP! AUTOMATIC EMAIL CAMPAIGNS HAVE BEEN GREAT AS WELL AS BIRTHDAY NOTIFICATIONS. ALL AROUND IT'S A BETTER LESS INTRUSIVE WAY TO COMMUNICATE. ### 15. works very well for what you need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2017 **What do you like best about Club OS?** I like it a lot simply because it helps keep track of all of your leads and phone calls you have made, it is a good way to stay on top of things ! Its super easy to set up appointment as well! **What do you dislike about Club OS?** Theres not really much that i dislike, maybe that when you conniver a prospect into a member, that it creates a duplicate account for some reason but its nothing major. **What problems is Club OS solving and how is that benefiting you?** Our mission is to get as many people moving as possible in the cities we occupy, with this it makes the process a lot easier and with less of headache with more success ### 16. Great Contact Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Rachael W. | Research Assistant, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2017 **What do you like best about Club OS?** Being able to contact clients with a number not attached to my personal phone is great. Keeping detailed logs of communication and membership details is advantageous. **What do you dislike about Club OS?** There a few glitches involving referrals, converting members and calendar appointments. **What problems is Club OS solving and how is that benefiting you?** You remain very organized and are reminded about who you must contact. System reports which marketing approach is working best to attain leads. ### 17. Fitness OS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Club OS?** The tech support team are wonderful anytime I’ve ever had to reach out to them. **What do you dislike about Club OS?** I dislike that we can not edit or modify a pt agreement after it’s been activated. Anytime I need to change the draft day I have to cancel the agreement and create a new one. **What problems is Club OS solving and how is that benefiting you?** It’s provides a great program to track clients progress. ### 18. Great software but an app form would be nice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Club OS?** It syncs up with other software systems seamlessly. **What do you dislike about Club OS?** There isn’t an app for my phone, an app would be nice to access customer communication on the go. **What problems is Club OS solving and how is that benefiting you?** It’s nice having the ability to have a schedule, communication and team info all in one place. There are many benefits ### 19. Simple and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Shawna P. | Founder / Yoga Instructor, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2017 **What do you like best about Club OS?** I like the ease of operation on both sides. **What do you dislike about Club OS?** Frequent updates and bugs can be problematic. **Recommendations to others considering Club OS:** Give it a try! Wouod be perfect for a gym operator!! **What problems is Club OS solving and how is that benefiting you?** User OS platform, follow ups and more. ### 20. Club OS is a great CRM software to generate clients from new leads. **Rating:** 3.0/5.0 stars **Reviewed by:** Sarah Joy S. | Chief Financial Officer, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2017 **What do you like best about Club OS?** The ability to store texts, emails, and calls in the same place. **What do you dislike about Club OS?** Some buttons do not appear on random profiles. For example, a "no show" button does not always appear. **What problems is Club OS solving and how is that benefiting you?** When new leads submit their information, they often put incorrect emails or phone numbers. This information gets transferred to club OS and we cannot contact leads without the accurate contact information. Benefits include software where each employee has access to all leads and notes. ### 21. Quite convenient and straight forward. Can use a few tweaks **Rating:** 3.5/5.0 stars **Reviewed by:** Emile F. | Mobile Investment Consultant, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2017 **What do you like best about Club OS?** The ease of access and follow up ability **What do you dislike about Club OS?** Poor integration with other platforms, currently with mind body online. **What problems is Club OS solving and how is that benefiting you?** In progress ### 22. Operations Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2017 **What do you like best about Club OS?** Easily reschedule appointments Ability to communicate with notes section in two different places **What do you dislike about Club OS?** Not being able to see if "Paid Pass" waivers went through unless you search for the customer in the system Not being able to see profiles if they were registered at a different club **What problems is Club OS solving and how is that benefiting you?** N/A ### 23. solid software program **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2017 **What do you like best about Club OS?** The software seems to be always improving to make day to day tasks simpler. **What do you dislike about Club OS?** The reports have to be emailed vs real time **What problems is Club OS solving and how is that benefiting you?** none ### 24. great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2017 **What do you like best about Club OS?** organized and keeps everything on file so i wont forget **What do you dislike about Club OS?** slow and sometimes take to long to load. **What problems is Club OS solving and how is that benefiting you?** registering our members ### 25. Sometimes slow but good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about Club OS?** It has everything all in one place and really helps you sort things out. **What do you dislike about Club OS?** It becomes very slow at times........... **What problems is Club OS solving and how is that benefiting you?** It helps you figure out what the members are up to and what's going on. ### 26. Okay **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2017 **What do you like best about Club OS?** It helps organize my client list, and methods of contacting them **What do you dislike about Club OS?** It has proven rather unreliable in tallying measures specific to my job **What problems is Club OS solving and how is that benefiting you?** Contact clients ## Club OS Discussions - [What is Club OS used for?](https://www.g2.com/discussions/what-is-club-os-used-for) - [View Club OS pricing details and edition comparison](https://www.g2.com/products/club-os/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+11%3A55%3A00+-0500&secure%5Bsession_id%5D=b39f8095-083d-42fc-b34a-e312d8d90ed9&secure%5Btoken%5D=7e7f89a6e109a2fd83b9fdf143859cdc037fe40821bb16e612a946fe99ac9cdd&format=llm_user) ## Club OS Features **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Performance Tracking - Marketing Tools ## Top Club OS Alternatives - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (495 reviews) - [Zen Planner](https://www.g2.com/products/zen-planner/reviews) - 4.2/5.0 (100 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews)