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Club Automation Reviews & Product Details

CG
General Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Club Automation?

CA has great onboarding and training to where you feel you are up to speed and knowledgable about the product from the start. They also style the software to fit your individual needs so you aren't paying for things you don't use. Their support is fabulous too! Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

Not a lot of downfalls. The calendar functionality is a bit time consuming for trainers to schedule events but that is not a big deal. Review collected by and hosted on G2.com.

What problems is Club Automation solving and how is that benefiting you?

We needed more customer outreach. Engage Pro helps us communicate and engage with our members, with automated emails and texts. Our website is professional and effective with a lot of calls to action. Reporting (kpi's) are detailed and easy to read. Simplicity for our desk staff to sign up new members. Review collected by and hosted on G2.com.

Club Automation Overview

What is Club Automation?

Club Automation is more than a management solution; we are the catalyst for success in health and wellness clubs, athletic clubs, and gyms. Trusted by facilities across the U.S. and Canada, we provide an all-encompassing, web-based platform designed to streamline your operations and drive growth. Innovative Tools for Seamless Operations Our platform simplifies business management with advanced member management tools, cutting-edge digital marketing, seamless payment processing, and robust member engagement features. By automating daily tasks and delivering real-time insights, we empower you to focus on creating exceptional member experiences. Fuel Your Growth and Engagement As part of the Daxko family of brands, Club Automation is committed to helping you expand your reach and retain more members. Our integrated solutions are designed to optimize every aspect of your business, from attracting new members to enhancing their journey. Join the Leaders in Fitness and Wellness Discover how Club Automation can elevate your facility to new heights. With our cutting-edge technology and unwavering support, we empower you to achieve excellence and lead in the competitive fitness and wellness industry. Connect with us today to ignite your growth and transform your business.

Club Automation Details
Product Website
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Product Description

Reduce back office work and drive business online with Club Automation.


Seller Details
Seller
Daxko
Company Website
Year Founded
1998
HQ Location
Birmingham, AL
Twitter
@Daxko
2,207 Twitter followers
LinkedIn® Page
www.linkedin.com
880 employees on LinkedIn®
Description

Daxko is a technology company that offers software solutions tailored for health and wellness organizations, including fitness centers, YMCAs, and community service organizations. Their platform provides tools for member management, billing, and engagement, helping organizations streamline operations and enhance member experiences. Daxko focuses on empowering clients to grow their communities through innovation and efficient management solutions. For more information, visit their website at [daxko.com](https://www.daxko.com).


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Overview Provided by:

Recent Club Automation Reviews

DR
Dina R.Mid-Market (51-1000 emp.)
2.0 out of 5
"It is not easily navigated from page to page"
I do like that you can see class rosters.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
2.5 out of 5
"Needs to be more job position specific. More options"
I like the visual presentation of my schedule.
Mary Anne G.
MG
Mary Anne G.Mid-Market (51-1000 emp.)
5.0 out of 5
"easy to use and multi club friendly"
Multi Club Friendly and great when staff is busy.
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31 out of 32 Total Reviews for Club Automation

3.9 out of 5
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Club Automation Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Club AutomationQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Kim W.
KW
General Supervisor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Club Automation?

I love how we can email or text members. The sign in is easy for our members when getting to the club. The customer service is AWESOME!!! Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

There are too many steps when entering in clients. I wish that it was integrated with Outlook or a personal calendar. I REALLY don't like that my instructors have to take roll in their classes even though the members check into the front desk. Review collected by and hosted on G2.com.

What problems is Club Automation solving and how is that benefiting you?

Club A has wonderful customer service and I feel that they listen to my concerns! I appreciate that they are always trying to improve! Review collected by and hosted on G2.com.

Response from Rachel Haney of Club Automation

Hi Kim - I appreciate you taking the time to provide this feedback. I do have some good news! You can connect your staffing schedule to a personal calendar such as Outlook. You can also enable a feature that allows member's front desk check in to automatically mark them attended for class to help free up your instructors time. I've connect with our Customer Experience Team and they would be happy to connect with you directly to ensure the set up is correctly. Simply email support@clubautomation.com and they'll take care of you!

RH
Sales director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Club Automation?

Check in is nice. Being internet based is nice too Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

Reports and registrstion aren't intuitive. Its like a secret language to figure things out. Review collected by and hosted on G2.com.

What problems is Club Automation solving and how is that benefiting you?

Its the software our health club uses for everything gym related but our spa and cafe have to use other software. Our club has to have three programs!!! Review collected by and hosted on G2.com.

Laurence P.
LP
Co-Founder
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Club Automation?

I like the interaface. It's pretty easy to read and view the scheduler. I like the ability to see class atendees and access their info right from the attendee screen Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

I'm not sure if this feature exists, but I would like email notifications on cancelations, updates in times, and new appointments added to the calendar Review collected by and hosted on G2.com.

What problems is Club Automation solving and how is that benefiting you?

It neatly and efficiently aligns the appointments,a nd allows me to view all the resources for our club Review collected by and hosted on G2.com.

Response from Rachel Haney of Club Automation

Hi Laurence - Glad to hear that Club Automation has been easy to navigate. There are a few enhancements rolling out in the coming months that should address most of your notification requests, but I'll be sure to pass this feedback over to our product team as they finalize upgrades!

DR
Group Exercise Instructor
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Club Automation?

I do like that you can see class rosters. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

Not easily navigated from page to page. Too many issues going back and forth Review collected by and hosted on G2.com.

What problems is Club Automation solving and how is that benefiting you?

I don't know Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Club Automation?

It is very easy to use, allows for effective communication with client, it is easily integrated into my trainer schedule, and I like that clients are notified of their appointments. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

Future scheduling for repeating sessions can be challenging to navigate. Review collected by and hosted on G2.com.

What problems is Club Automation solving and how is that benefiting you?

Contacts my clients, gives me more time to focus on other things. Review collected by and hosted on G2.com.

Mary Anne G.
MG
Health Fitness Professional
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Club Automation?

Multi Club Friendly and great when staff is busy. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

The scanner doesnt always work so must manualy check members in which cleads topotentially missing check-ins. Review collected by and hosted on G2.com.

What problems is Club Automation solving and how is that benefiting you?

Scanner doesnt always check members in quickly. Sometimes have to refresh so the scanner will work. Review collected by and hosted on G2.com.

HB
Member Services Representative
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Club Automation?

I like how I can customize my home screen main menu. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

I wish I could more easily undo and fix transactions that are logged incorrectly. Review collected by and hosted on G2.com.

What problems is Club Automation solving and how is that benefiting you?

It's very easy to see what members are signed up for what events and fitness classes. Review collected by and hosted on G2.com.

Chuck H.
CH
director of performace
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Club Automation?

being able to access membership status and updating attendanc3 Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

not easy to change schedule, there were times we changed the schedule and saved it but went back to the original schedule. Review collected by and hosted on G2.com.

What problems is Club Automation solving and how is that benefiting you?

signing members up for class Review collected by and hosted on G2.com.

Response from Rachel Haney of Club Automation

Hi Chuck - I appreciate you taking the time to provide this feedback! Glad to hear that Club Automation is helping streamline your operations to get members signed up for classes and quickly accessing membership status and attendance. Club Automation has some exciting enhancements rolling out for the scheduler in the coming months that should improve your experience, but I will be sure to pass back this feedback to our product team.

Verified User in Health, Wellness and Fitness
UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Club Automation?

I like the visual presentation of my schedule. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

No dual scheduling for same time slot. Only can schedule in 15 min increments. Review collected by and hosted on G2.com.

What problems is Club Automation solving and how is that benefiting you?

Unsure Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Club Automation?

Easy to find classes, time slots, and member data both on the desk top and app. Review collected by and hosted on G2.com.

What do you dislike about Club Automation?

The number of clicks it takes to get to the class roster. Review collected by and hosted on G2.com.

What problems is Club Automation solving and how is that benefiting you?

I always know what classes are available, who's teaching them, how many slots are filled, and how many are left. I can register students in real time if they forget to sign up. It updates immediately. Review collected by and hosted on G2.com.