CloudCall Pros and Cons

CloudCall has truly transformed how we work, making it easy to connect and communicate with our team and clients. With their flexibility to integrate with TextUs for additional SMS features, alongside the custom dashboards they built, CloudCall has provided a solution that perfectly fits our needs. Their customer service has been second to none, and it’s clear they’re invested in our success. Review collected by and hosted on G2.com.

Nothing I can think of now. Looking forward to getting on their new platform real soon. Review collected by and hosted on G2.com.

I use CloudCall as an SDR in a company. CloudCall is integrated into my sales outreach tool, and I don't know anything about integrations, but I know that the calls are clean and perfect. Cleanliness, voicemails, and simplicity are all advantages that make it easier for me to make calls smoothly. Review collected by and hosted on G2.com.

No matter how hard I try, I can't find any faults, apart from the fact that sometimes it simply fails to connect a call if I call in the MENA region, but I suspect that this is more due to my sales outreach application than to CloudCall. Review collected by and hosted on G2.com.

allows me to speak to customers clearly and listen back to train myself to get better Review collected by and hosted on G2.com.

sometimes cuts out and dops - can also take a while to come back on Review collected by and hosted on G2.com.

Not a lot to be honest. Couldn't wait to get rid of it, I lobbied to get rid of it in our organisation for 2 years. Review collected by and hosted on G2.com.

It logs out randomly. It also has a ridiculous login process that require remembering an obscure number and password.

It drops out too frequently to be reliable. .

It is slow and clunky to use.

Poor support on offer in Australia

When we told them we were changing software they turned off our phone number 2 weeks before the changeover.

The mobile tool is next to useless.

It doesn't login when we open our CRM that it links to, and there are two apps you need to have running for it to work.

It is terrible for occasional users, when you go to use it, it isn't ready. Review collected by and hosted on G2.com.

Pretty much everything is amazing. Its easy to use and very functional. Ease of integration as well is very easy Review collected by and hosted on G2.com.

i dont like the fact that we cant power dial on it like kixie Review collected by and hosted on G2.com.

We use MS Teams and this helps us increase production communication and collaborative efforts. Review collected by and hosted on G2.com.

My team has not found anything that would make them dislike it. Review collected by and hosted on G2.com.

Ease of access and privacy of personal phone Review collected by and hosted on G2.com.

The call back button is same position as call end button. Sometimes you call back after they hang up Review collected by and hosted on G2.com.

it is very easy to use and managed to pick it up in a day Review collected by and hosted on G2.com.

the call connection can be dodgy where i cannot hear the customer or they cant hear me Review collected by and hosted on G2.com.

The dial pad is easy to use. The navigate buttons are easy to see. Review collected by and hosted on G2.com.

Log in is a bit confusing, and you can get lost. Calls drop quite easily. When I am connected to my laptop via my headset, I cannot walk around if I have bad service or it gets loud, like I can with my cell. Review collected by and hosted on G2.com.

The reporting side is generally pretty good for what we need and it's good to have a dedicated account manager looking after us. It's easy to reassign unused numbers to new staff, create hunt groups and set up campaigns. Review collected by and hosted on G2.com.

It's currently not possible to have itemised old call recordings from the archives, so these come through as bulk files with no particular identifiers other than the timescale requested. It can also sometimes take a little while for the support team to respond to tickets, though I assume this is possibly due to large workloads and maybe not enough staff. Review collected by and hosted on G2.com.