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CloudCall
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CloudCall
By CloudCall Group Plc
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3.9 out of 5 stars
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CloudCall Reviews & Product Details - Page 3

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CloudCall Overview

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What is CloudCall?

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster. Let data drive your business Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits. Get more control Keep everything in your CRM and see how your teams are doing from anywhere. Boost productivity and profits Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows. Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matter where you are. With the deepest and most advanced integration on the market, we bring people and technology closer together. CloudCall. The closer the better. www.cloudcall.com sales@cloudcall.com Boston, MA & Leicester, UK

CloudCall Details
Product Website
Discussions
CloudCall Community
Languages Supported
English
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Product Description

CloudCall is the intelligent phone system that integrates with your CRM. Our communications platform provides intelligence for businesses through capturing calls, chats & collaboration to deliver a single view of multi-channel customer interactions.

Seller Details
Seller
CloudCall Group Plc
Company Website
Year Founded
2011
HQ Location
Boston, USA
Twitter
@CloudCall
2,314 Twitter followers
LinkedIn® Page
www.linkedin.com
127 employees on LinkedIn®
Ownership
LON: CALL
Description

CloudCall Group Plc is a technology company that specializes in providing cloud-based communication solutions. Their platform integrates telephony and CRM systems, enabling businesses to enhance their customer interactions through seamless communication tools. CloudCall offers features such as call recording, real-time analytics, and integration with various CRM applications, helping organizations improve productivity and streamline their communication processes. For more information, visit their website at https://www.cloudcall.com.

Robyn H.
RH
Overview Provided by:
Robyn Hunt

Recent CloudCall Reviews

Daniel L.
DL
Daniel L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Effortless Connections and Top-Notch Support with CloudCall"
CloudCall has truly transformed how we work, making it easy to connect and communicate with our team and clients. With their flexibility to integra...
Read more
Rashawn W.
RW
Rashawn W.Small-Business (50 or fewer emp.)
4.0 out of 5
"Great Addition For Team Advancement"
We use MS Teams and this helps us increase production communication and collaborative efforts.
Read more
Sidharth M.
SM
Sidharth M.Small-Business (50 or fewer emp.)
4.5 out of 5
"Very pleasant experience"
Pretty much everything is amazing. Its easy to use and very functional. Ease of integration as well is very easy
Read more
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CloudCall Media

CloudCall Demo - CloudCall
CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done...
CloudCall Demo - Work from anywhere seamlessly
Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matt...
CloudCall Demo - The intelligent phone system that integrates with your CRM
Personalise your communications, work from anywhere and simplify your processes.
CloudCall Demo - Work from anywhere, seamlessly
Simply pair your CRM with CloudCall.
CloudCall Demo - Quanta Recruitment Testimonial
CloudCall is more than just a telephone system. It integrates into all the different systems that we use.
CloudCall Demo - Oakleaf Partnership Testimonial
What we had wasn't working. We had to get smarter, more intelligent with the way our telephony system integrated with our CRM.
Enhance team efficiency
Play CloudCall Video
Enhance team efficiency
CloudCall Agent Experience
Play CloudCall Video
CloudCall Agent Experience
CloudCall for Business Leaders
Play CloudCall Video
CloudCall for Business Leaders
Manage and coach your team with CloudCall
Play CloudCall Video
Manage and coach your team with CloudCall
CloudCall for Microsoft Teams. Connecting your business tools, communications data and CRM.
Play CloudCall Video
CloudCall for Microsoft Teams. Connecting your business tools, communications data and CRM.
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64 CloudCall Reviews

3.9 out of 5
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64 CloudCall Reviews
3.9 out of 5
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3.9 out of 5
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CloudCall Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CloudCallQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Geoff B.
GB
Operations Director
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about CloudCall?

Easy to setup, allows the team to work anywhere Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The mobile app could be improved. integration with whatsapp would be good Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

just get it! Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

work from anywhere Review collected by and hosted on G2.com.

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Response from Sean Hopkins of CloudCall
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Hi Geoff,

Thank you, for leaving us a review, we appreciate your feedback!

We are constantly looking to improve our products and services and look forward to sharing updates with our customers about exciting updates we have made to our mobile app.

Sean Hopkins

CloudCall

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JA
Operations Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CloudCall?

The flexibility CloudCall offers for remote-working is brilliant. Click-to-call is a game-changer for any business and the integration with our CRM that automates things our team does make a huge difference to efficiency and accuracy. A great product, and I would highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The admin portal could be more user-friendly. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

It gives us the flexibility to adapt our working model however we see fit, whether full-time remote work or hybrid. Review collected by and hosted on G2.com.

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Bradley F.
BF
Senior Recruitment Consultant
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about CloudCall?

Mobile app is really easy to use and integrates well with work PC Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Had one crash recently but were online again within a few hours Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

Do not need to use mobile phone for work calls Review collected by and hosted on G2.com.

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EJ
Sales Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CloudCall?

CloudCall is great for keeping a birds-eye view on the team and lending a hand when it's needed. If you see a member of staff struggling on a call, you can listen in and send helpful messages if they want you to. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

It would be nice to have video calls as part of the offering. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

I'm able to improve productivity, assist members of staff, and use CloudCall to help with training. Review collected by and hosted on G2.com.

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MB
Lease Administrator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about CloudCall?

Cloudcall has allowed the business to listen into calls in real-time and link to the CRM - this has helped a great deal with a lot of our employees working from home in the last 18 months and will continue to do so going forward. The team at Cloudcall have always been accommodating when we were experiencing teething issues at the beginning, always taking the time to explain what was going on behind the scenes with our systems. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

No complaints so far from me. Fantastic customer service and fantastic system all around. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

We are able to get accurate reporting within our team, this was always an issue prior to Cloudcall. Review collected by and hosted on G2.com.

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EW
CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about CloudCall?

The ability to listen to calls in real-time had been vital in onboarding, especially during Covid where the team were remote. Speeding up communication to clients and candidates has given our small outfit an important advantage and ensured we have grown during some difficult times. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The support last year was touch and go but seems to have been resolved and back to usual high standards. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

Reducing recruiters time spent on admin tasks, minimising mistakes made by not having client/candidate details to hand as soon as they call & enabling the team to be upskilled quicker and in real-time using the supervisor panel. Review collected by and hosted on G2.com.

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Philip O.
PO
Sales Unit Building Consultant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about CloudCall?

Reliable, easy to use. Call recordings without notifications. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Customer Support is slow, advanced functionalities impossible to figure out by oneself. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

europewide calls + recordings but quite expensive in comparison Review collected by and hosted on G2.com.

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Verified User in Staffing and Recruiting
CS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CloudCall?

CloudCall integrates with my CRM, meaning I hardly ever have to leave it. Enabling me to be more productive throughout the day. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

I've not been using the software for that long, but I'm yet to find any issues. Review collected by and hosted on G2.com.

Recommendations to others considering CloudCall:

After seeing a demo on how to use CloudCall, I was already convinced of the benefits. It's worth taking a demo and seeing if it will work with you. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

I'm able to call candidates quickly with all of their notes available instantly, meaning I can connect with the candidate well. Review collected by and hosted on G2.com.

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WS
Sales Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about CloudCall?

Generally, CloudCall has been great for saving time. There's a lot of admin tasks that don't need to be done manually anymore. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

There's no video calling on the platform at the moment. Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

Admin tasks and automation. Review collected by and hosted on G2.com.

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Mehmet Y.
MY
CTO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about CloudCall?

Can make calls from anywhere and anytime. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

using the portal is a bit hard for changing configration Review collected by and hosted on G2.com.

What problems is CloudCall solving and how is that benefiting you?

Call recording and make call from anywhere and anytime Review collected by and hosted on G2.com.

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